Utrymme för variation : - om prövning av socialbidrag

The overarching aim of this dissertation is to study divergences in assessments of social assistance in Swedish social welfare offices. ‘Assessments’ here refers to whether applications for social assistance are granted or not, as well as the size of subsidies. Another aim with the dissertation is to explore whether differences in assessments have changed over time. A primary focus in this study is the importance of elements of changing character, e.g. varying organizational and individual conditions. Among these elements, the main focus is on the relation between organizational factors and professional discretion among social workers. Primary data used for the study has been assembled among social workers (n=121) in eleven municipalities in the northern Stockholm area. The main section of the questionnaire used for assembling data consists of six vignettes, each describing a different situation. Data is supplemented with secondary material that derives from a similar study conducted in 1994. Overall, findings show considerable divergences in the way social workers make their assessments. Some of the divergences are explained by different organizational conditions, e.g. varying levels of specialization and size of caseloads. Individual factors, such as sex, age and varying professional characteristics, e.g. work experience, influence the assessments only to a limited degree, while attitudes among social workers play a larger role. The study also indicates a substantial decrease in generosity over time. This might to some extent be explained by changed and elaborated set of regulations in the sphere of social assistance. Further, the individual divergences in assessments have increased over time. A plausible interpretation of the results is that an increasing number of regulations combined with professional discretion, entails a larger scope for social workers’ opinions and individual screening among rules

Utrymme för variation : - om prövning av socialbidrag

The overarching aim of this dissertation is to study divergences in assessments of social assistance in Swedish social welfare offices. ‘Assessments’ here refers to whether applications for social assistance are granted or not, as well as the size of subsidies. Another aim with the dissertation is to explore whether differences in assessments have changed over time. A primary focus in this study is the importance of elements of changing character, e.g. varying organizational and individual conditions. Among these elements, the main focus is on the relation between organizational factors and professional discretion among social workers. Primary data used for the study has been assembled among social workers (n=121) in eleven municipalities in the northern Stockholm area. The main section of the questionnaire used for assembling data consists of six vignettes, each describing a different situation. Data is supplemented with secondary material that derives from a similar study conducted in 1994. Overall, findings show considerable divergences in the way social workers make their assessments. Some of the divergences are explained by different organizational conditions, e.g. varying levels of specialization and size of caseloads. Individual factors, such as sex, age and varying professional characteristics, e.g. work experience, influence the assessments only to a limited degree, while attitudes among social workers play a larger role. The study also indicates a substantial decrease in generosity over time. This might to some extent be explained by changed and elaborated set of regulations in the sphere of social assistance. Further, the individual divergences in assessments have increased over time. A plausible interpretation of the results is that an increasing number of regulations combined with professional discretion, entails a larger scope for social workers’ opinions and individual screening among rules

Studie av Instrument X : Om användningen av ett standardiserat instrument i arbetet med ekonomiskt bistånd

I denna rapport behandlas Instrument X, ett instrument för initial bedömning, insatsval och uppföljning i arbetet med ekonomiskt bistånd. Syftet med studien är att undersöka hur instrumentet används i praktiken och dess betydelse för individer som uppbär ekonomiskt bistånd. Studien är genomförd inom ramen för ett nationellt tre-årigt utvecklingsprojekt som SKR driver tillsammans med 27 kommuner och forskare, i syfte att bryta långvarigt biståndsmottagande och utveckla verksamhetsområdet

Automating social assistance: Exploring the use of robotic process automation in the Swedish personal social services

Many European countries employ Robotic Process Automation (RPA) in the administration of public benefits. However, there is limited understanding of how RPA is applied at the client level. This article investigates the utilization and impact of RPA use on social assistance (SA) distribution in Sweden, drawing on a sample of 800 SA applications in four Swedish municipalities. The results show that RPA use correlates with applicants' country of birth, age and duration of SA receipt. Additionally, RPA implementation coincides with less generous decisions, disproportionately affecting financially vulnerable groups. Rather than a correlation between generosity and the technology itself, the results suggest a conflict between the reorganisation of SA administration during RPA implementation and the principle of individualized judgments inherent in SA casework. Hence, public organisations are encouraged to ensure that their adoption of RPA neither exacerbates unequal access to services nor compromises professional discretion in favour of efficiency-driven measures