The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behaviour

Service recovery strategies have been identified as a critical factor in the success of. service organizations. This study develops a conceptual frame work to investigate how specific service recovery strategies influence the emotional, cognitive and negative behavioural responses of . consumers., as well as how emotion and cognition influence negative behavior. Understanding the impact of specific service recovery strategies will allow service providers' to more deliberately and intentionally engage in strategies that result in positive organizational outcomes. This study was conducted using a 2 x 2 between-subjects quasi-experimental design. The results suggest that service recovery has a significant impact on emotion, cognition and negative behavior. Similarly, satisfaction, negative emotion and positive emotion all influence negative behavior but distributive justice has no effect

Large expert-curated database for benchmarking document similarity detection in biomedical literature search

Document recommendation systems for locating relevant literature have mostly relied on methods developed a decade ago. This is largely due to the lack of a large offline gold-standard benchmark of relevant documents that cover a variety of research fields such that newly developed literature search techniques can be compared, improved and translated into practice. To overcome this bottleneck, we have established the RElevant LIterature SearcH consortium consisting of more than 1500 scientists from 84 countries, who have collectively annotated the relevance of over 180 000 PubMed-listed articles with regard to their respective seed (input) article/s. The majority of annotations were contributed by highly experienced, original authors of the seed articles. The collected data cover 76% of all unique PubMed Medical Subject Headings descriptors. No systematic biases were observed across different experience levels, research fields or time spent on annotations. More importantly, annotations of the same document pairs contributed by different scientists were highly concordant. We further show that the three representative baseline methods used to generate recommended articles for evaluation (Okapi Best Matching 25, Term Frequency-Inverse Document Frequency and PubMed Related Articles) had similar overall performances. Additionally, we found that these methods each tend to produce distinct collections of recommended articles, suggesting that a hybrid method may be required to completely capture all relevant articles. The established database server located at https://relishdb.ict.griffith.edu.au is freely available for the downloading of annotation data and the blind testing of new methods. We expect that this benchmark will be useful for stimulating the development of new powerful techniques for title and title/abstract-based search engines for relevant articles in biomedical research.Peer reviewe

The teaching of anatomy: The first hundred years (1905-2005)

Annals of the Academy of Medicine Singapore34672C-78CAAMS

An unusual cause of food-induced anaphylaxis in mothers

Background Galacto-oligosaccharides (GOS) are prebiotics added to commercial milk formula of infants and mothers. In recent years, cases of allergy related to GOS in atopic children have been reported in the South East Asian region.Case presentations We describe a series of pregnant (n = 4) and lactating mothers (n = 2) who developed anaphylactic reactions after consumption of maternal milk formula containing GOS. All six subjects had pre-existing atopy and a positive skin prick test to GOS and 5/5 of the subjects who were tested had positive basophil activation tests to GOS. All of the mothers and their babies had normal neonatal outcomes after the reactions.Conclusions The supplementation of GOS into milk and beverages in the Asian region should take into account the rare chance of allergenicity of GOS in the atopic population. Keywords: Anaphylaxis, Pregnancy, Galacto-Oligosaccharid

Application of Three-Dimensionally Ordered Mesoporous TiO2 Particles as Dual-function Scatterers in Dye-Sensitized Solar Cells

Mesoporous TiO2 particles have been extensively used as scattering particles in dye-sensitized solar cells (DSSCs), because of their high scattering properties and additional carrier derived from their high surface area. However, the latter effect was not fully utilized, since generated additional carriers cannot be efficiently collected. Hence, for the efficient DSSCs, utilizing their high surface area was remained as a key issue. Herein, we synthesized three-dimensionally ordered mesoporous (3DOm) TiO2 particles and put them into the photoanode as scatterers for DSSCs. These scattering particles were embedded in the photoanode, to utilize their specific morphology. The synthesized 3DOm TiO2 particles increased total surface area and dye uptake of the photoanode without losing cells’ scattering properties. These effects were clearly reflected on the photovoltaic parameters in DSSCs, as a gradual increase of current density with respect to the 3DOm TiO2 particles ratio. As a consequence, we demonstrated scattering particle design and appropriate cell configuration for efficient DSSCs, with 11% enhancement in the conversion efficiency. © 2016 Elsevier Ltd.1441sciescopu