A 2018 Customer Satisfaction Survey with Users of a Subsidised Private Bus Service in Cape Town, South Africa

Golden Arrow Bus Services (Pty) Ltd. (GABS) is the largest private bus company in the Western Cape province of South Africa. It operates subsidised, scheduled transport services to commuters in Cape Town Metropolitan Municipality under a contract with the Western Cape Department of Transport. To independently assess service quality, the company has commissioned the Cape Peninsula University of Technology to undertake biennial customer satisfaction surveys. The survey’s 2018 iteration was conducted during the week of 10 to 14 September 2018 with a sample of n=2677 quasi-randomly selected customers interviewed during morning and afternoon peak hours at six bus termini. The main section of the questionnaire measured satisfaction using a perceived service quality (PSQ) scale consisting of 20 individual service quality items. Overall satisfaction was measured by aggregating individual item scores into a PSQ index and was also separately measured directly using a ten-point scale. A gap scoring technique was used to measure the relative importance of the service quality items, enabling an importance-performance analysis (IPA) to be conducted (cf. Martilla, 1977). Data was also collected on demographic characteristics and service usage. Self-reported customer satisfaction was reasonably high (a mean of 7.2 on a scale from 1 to 10). Items for which mean customer satisfaction was the highest were “Ease of getting on and off the bus,” “Driving ability of drivers,” and “Reliability of buses not to break down.” Items for which mean customer satisfaction was lowest were “Condition of bus stops and shelters,” “Level of safety from crime,” and “Level of crowding on buses.” The PSQ scale was found to be internally consistent in terms of Cronbach’s Alpha, and the PSQ index was found to correlate strongly with service usage indicators. The PSQ scale is suitable as a tool for measuring customer satisfaction with bus services in a South African context.Papers presented at the 38th International Southern African Transport Conference on "Disruptive transport technologies - is South and Southern Africa ready?" held at CSIR International Convention Centre, Pretoria, South Africa on 8th to 11th July 2019

Supersymmetry Without Prejudice at the LHC

The discovery and exploration of Supersymmetry in a model-independent fashion will be a daunting task due to the large number of soft-breaking parameters in the MSSM. In this paper, we explore the capability of the ATLAS detector at the LHC ($\sqrt s=14$ TeV, 1 fb$^{-1}$) to find SUSY within the 19-dimensional pMSSM subspace of the MSSM using their standard transverse missing energy and long-lived particle searches that were essentially designed for mSUGRA. To this end, we employ a set of $\sim 71$k previously generated model points in the 19-dimensional parameter space that satisfy all of the existing experimental and theoretical constraints. Employing ATLAS-generated SM backgrounds and following their approach in each of 11 missing energy analyses as closely as possible, we explore all of these $71$k model points for a possible SUSY signal. To test our analysis procedure, we first verify that we faithfully reproduce the published ATLAS results for the signal distributions for their benchmark mSUGRA model points. We then show that, requiring all sparticle masses to lie below 1(3) TeV, almost all(two-thirds) of the pMSSM model points are discovered with a significance $S>5$ in at least one of these 11 analyses assuming a 50\% systematic error on the SM background. If this systematic error can be reduced to only 20\% then this parameter space coverage is increased. These results are indicative that the ATLAS SUSY search strategy is robust under a broad class of Supersymmetric models. We then explore in detail the properties of the kinematically accessible model points which remain unobservable by these search analyses in order to ascertain problematic cases which may arise in general SUSY searches.Comment: 69 pages, 40 figures, Discussion adde

Anisotropy at the end of the cosmic ray spectrum?

The starburst galaxies M82 and NGC253 have been proposed as the primary sources of cosmic rays with energies above $10^{18.7}$ eV. For energies \agt 10^{20.3} eV the model predicts strong anisotropies. We calculate the probabilities that the latter can be due to chance occurrence. For the highest energy cosmic ray events in this energy region, we find that the observed directionality has less than 1% probability of occurring due to random fluctuations. Moreover, during the first 5 years of operation at Auger, the observation of even half the predicted anisotropy has a probability of less than $10^{-5}$ to occur by chance fluctuation. Thus, this model can be subject to test at very small cost to the Auger priors budget and, whatever the outcome of that test, valuable information on the Galactic magnetic field will be obtained.Comment: Final version to be published in Physical Review

Lambda and Sigma0 Pair Production in Two-Photon Collisions at LEP

Strange baryon pair production in two-photon collisions is studied with the L3 detector at LEP. The analysis is based on data collected at e+e- centre-of-mass energies from 91 GeV to 208 GeV, corresponding to an integrated luminosity of 844 pb-1. The processes gamma gamma -> Lambda Anti-lambda and gamma gamma -> Sigma0 Anti-sigma0 are identified. Their cross sections as a function of the gamma gamma centre-of-mass energy are measured and results are compared to predictions of the quark-diquark model

Proton-Antiproton Pair Production in Two-Photon Collisions at LEP

The reaction e^+e^- -> e^+e^- proton antiproton is studied with the L3 detector at LEP. The analysis is based on data collected at e^+e^- center-of-mass energies from 183 GeV to 209 GeV, corresponding to an integrated luminosity of 667 pb^-1. The gamma gamma -> proton antiproton differential cross section is measured in the range of the two-photon center-of-mass energy from 2.1 GeV to 4.5 GeV. The results are compared to the predictions of the three-quark and quark-diquark models

Search for direct production of charginos and neutralinos in events with three leptons and missing transverse momentum in √s = 7 TeV pp collisions with the ATLAS detector

A search for the direct production of charginos and neutralinos in final states with three electrons or muons and missing transverse momentum is presented. The analysis is based on 4.7 fb−1 of proton–proton collision data delivered by the Large Hadron Collider and recorded with the ATLAS detector. Observations are consistent with Standard Model expectations in three signal regions that are either depleted or enriched in Z-boson decays. Upper limits at 95% confidence level are set in R-parity conserving phenomenological minimal supersymmetric models and in simplified models, significantly extending previous results

Search for Supersymmetry in Di-Photon Final States at sqrt{s} = 1.96 TeV

We report results of a search for supersymmetry (SUSY) with gauge-mediated symmetry breaking in di-photon events collected by the D0 experiment at the Fermilab Tevatron Collider in 2002--2006. In 1.1 fb$^{-1}$ of data, we find no significant excess beyond the background expected from the standard model and set the most stringent lower limits to date for a standard benchmark model on the lightest neutralino and chargino masses of 125 GeV and 229 GeV, respectively, at 95% confidence

Search for new phenomena in final states with large jet multiplicities and missing transverse momentum with ATLAS using root s=13 TeV proton-proton collisions

Results are reported of a search for new phenomena, such as supersymmetric particle production, that could be observed in high-energy proton-proton collisions. Events with large numbers of jets, together with missing transverse momentum from unobserved particles, are selected. The data analysed were recorded by the ATLAS experiment during 2015 using the 13 TeV centre-of-mass proton-proton collisions at the Large Hadron Collider, and correspond to an integrated luminosity of 3.2 fb(-1). The search selected events with various jet multiplicities from >= 7 to >= 10 jets, and with various b-jet multiplicity requirements to enhance sensitivity. No excess above Standard Model expectations is observed. The results are interpreted within two supersymmetry models, where gluino masses up to 1400 GeV are excluded at 95% confidence level, significantly extending previous limits. (C) 2016 CERN for the benefit of the ATLAS Collaboration. Published by Elsevier B.V. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/). Funded by SCOAP(3)

Search for heavy long-lived charged R-hadrons with the ATLAS detector in 3.2 fb(-1) of proton-proton collision data at root s=13 TeV

A search for heavy long-lived charged R-hadrons is reported using a data sample corresponding to 3.2 fb−1 of proton–proton collisions at √s = 13 TeV collected by the ATLAS experiment at the Large Hadron Collider at CERN. The search is based on observables related to large ionisation losses and slow propagation velocities, which are signatures of heavy charged particles travelling significantly slower than the speed of light. No significant deviations from the expected background are observed. Upper limits at 95% confidence level are provided on the production cross section of long-lived R-hadrons in the mass range from 600 GeV to 2000 GeV and gluino, bottom and top squark masses are excluded up to 1580 GeV, 805 GeV and 890 GeV, respectively