Revisiting Who, When and Why Stakeholders Matter: Trust and Stakeholder Connectedness

With limited resources and attention, managers have sought ways to categorize and prioritize stakeholders. The underlying assumption is that some stakeholders matter more than others. However, in the information age, stakeholders are increasingly interconnected, where a firm’s actions toward one stakeholder are visible to others and can impact members of the stakeholder ecosystem. Actions by a firm toward any of its stakeholders can signal its trustworthiness and determine to what degree other stakeholders will assume vulnerability and engage in future exchange relationships. In this conceptual article, I present a model of stakeholder connectedness and describe the conditions in which a firm’s actions toward one stakeholder can build or erode trust across stakeholders. This work contributes to current tensions in stakeholder theory by elucidating how the treatment of a single stakeholder, or a narrow group of stakeholders, can have cascading effects on a broader group of stakeholders

Informing Website Navigation Design with Team-Based Card Sorting

In 2016, Utah State University (USU) Libraries redesigned the library website’s main menu and underlying information architecture (IA) in response to a number of known usability problems and limitations. Card sorting studies were conducted with a group of USU undergraduate students and a mixed group of faculty and graduate students to help develop a better understanding of users’ mental models of library-related research and service tasks. Participants worked in teams to sort, rank and label cards pertaining to the content and feature of the library’s website. Afterwards, participants discussed and performed usability tasks on each other’s categories. Results were used to inform the design of a new IA and menu structure, while best practices from usability studies and trends in academic library website design were used to help with menu and link labeling. The final design was validated through follow-up discussions with staff, usability tests, and category/reverse category tests

Academic Libraries, Government Information, and the Persistent Problem of Jargon

The shift to born-digital and digitized materials has ultimately increased access and convenience for users, but in many ways it has also complicated the process of finding information. While users may struggle with catalog interfaces or reading call numbers, most have a basic understanding of how to locate a physical book. But in the digital environment, users have no built-in model for what sequence of clicks or keywords will get them to the information they need. This problem is exacerbated for specialized areas like government information, where more and more data and documents are readily available online via a variety of public web portals. Libraries often curate these portals using research guides or other domain-specific reference websites, providing major points of access for users. However, designing these specialized sites to be user-centered, rather than domaincentered, presents numerous challenges. For instance, how should the needs of different user groups be balanced? How should complex information be structured to support domain experts, while also helping orient and remove barriers for new users? Answering these questions is especially important to Utah State University Libraries (USU), which serve as a Regional Depository for the Federal Depository Library Program (FDLP). USU’s Government Information Department supports not only our community of 25,000 undergraduate and 3,000 graduate students, many of whom learn at a distance, but also local and regional communities as a matter of public access. To be successful, these users need to understand and be able to effectively navigate the “library within a library” that is government information. To support this broad community and their range of needs, our websites need to strike the right balance between straightforward, content-focused design and more supportive, instruction-heavy design

What We Talk About When We Talk About Digital Libraries: UX Approaches to Labeling Online Special Collections

Digital libraries, digital collections, digital archives—just a few of the common terms used to describe the output of large scale digitization efforts. While the term digital library is commonly used by librarians, the term itself reflects the specific disciplinary and technical environments in which the concept for a “digital library” was first imagined. Terminology has been well explored in academic libraries, but questions remain regarding how meaningful digital library and related terms are to the users of digitized archival collections. In 2016, a reverse category test was conducted with target users of Utah State University Libraries’ digital collections to determine what labels users associate with different types of library materials. More than just an issue of semantics, this article explores the critical role that naming plays in how users understand these collections, while offering insight into how to make digitized materials more findable and usable in online environments

Library user persona template

These seven templates provide an excellent starting point for the development of user personas for library communities of various types. Templates can be printed and written on as part of an ad-hoc brainstorming exercise, or edited within Adobe Acrobat or Illustrator. While user personas can be generated from staff knowledge and experiences (assumption-driven), depending on how you wish to use personas, it is recommended that you conduct user research (data-driven), either observing users interacting with the library, interviewing patrons, or drawing insight from assessment or usage data to help validate their accuracy. See these sources for more information on creating user personas: Clark, R. (2015). Guide to patron personas. Retrieved from:http://guides.lib.wayne.edu/personas Goodwin, K. (2008). Perfecting your personas. Cooper.com. Retrieved from http://www.cooper.com/journal/2001/08/perfecting_your_personas Norman, D. (2004). Ad-Hoc Personas & Empathetic Focus. JND.org. Retrieved from http://www.jnd.org/dn.mss/personas_empath.html Pruitt, J.,& Adlin, T. (2006). The persona lifecycle: Keeping people in mind throughout product design. San Francisco, CA: Morgan Kaufmann. Tempelman-Kluit, N. and Pearce, A. (2014), Invoking the user from data to design. College & Research Libraries, 75(5), 616–40

Case Studies in the Classroom: Assessing a Pilot Information Literacy Curriculum for English Composition

Purpose This mixed-methods study assesses a pilot library curriculum in a general education English composition course. Case-based learning (CBL), a form of problem-based learning (PBL), was used to scaffold information literacy skills and concepts across sessions. This article explores the approach\u27s impact on student learning and engagement. Design/methodology/approach Participants were enrolled in four sections of an undergraduate composition course. Two sections were taught with the CBL library curriculum, and two with the standard library curriculum as a control. Pretest/posttest surveys included quantitative and qualitative measures to assess students in several areas of information literacy. Weekly reflections from a subsample of students were analyzed, and the research team conducted structured classroom observations and teaching reflections. Findings Quantitative survey results did not support the hypotheses that the CBL curriculum would increase students\u27 confidence and skill levels compared to their control section peers. Although there was no significant difference between sections in measured information literacy outcomes, students generally agreed that the case studies used in the CBL curriculum taught skills applicable to their research. Teaching observation data revealed the cohesion of the curriculum across library sessions and increased student engagement in classroom activities. However, some of the case studies could be improved, and some limitations in study design point to the need for further research. Originality/value This study addresses a gap in the literature through a mixed-methods assessment of CBL pedagogy using a control group, contributing to an understanding of the role of PBL pedagogies in information literacy curricula

Measurement of the cross-section and charge asymmetry of WW bosons produced in proton-proton collisions at s=8\sqrt{s}=8 TeV with the ATLAS detector

This paper presents measurements of the $W^+ \rightarrow \mu^+\nu$ and $W^- \rightarrow \mu^-\nu$ cross-sections and the associated charge asymmetry as a function of the absolute pseudorapidity of the decay muon. The data were collected in proton--proton collisions at a centre-of-mass energy of 8 TeV with the ATLAS experiment at the LHC and correspond to a total integrated luminosity of 20.2~\mbox{fb^{-1}}. The precision of the cross-section measurements varies between 0.8% to 1.5% as a function of the pseudorapidity, excluding the 1.9% uncertainty on the integrated luminosity. The charge asymmetry is measured with an uncertainty between 0.002 and 0.003. The results are compared with predictions based on next-to-next-to-leading-order calculations with various parton distribution functions and have the sensitivity to discriminate between them.Comment: 38 pages in total, author list starting page 22, 5 figures, 4 tables, submitted to EPJC. All figures including auxiliary figures are available at https://atlas.web.cern.ch/Atlas/GROUPS/PHYSICS/PAPERS/STDM-2017-13

Search for new phenomena in final states with an energetic jet and large missing transverse momentum in pp collisions at √ s = 8 TeV with the ATLAS detector

Results of a search for new phenomena in final states with an energetic jet and large missing transverse momentum are reported. The search uses 20.3 fb−1 of √ s = 8 TeV data collected in 2012 with the ATLAS detector at the LHC. Events are required to have at least one jet with pT > 120 GeV and no leptons. Nine signal regions are considered with increasing missing transverse momentum requirements between Emiss T > 150 GeV and Emiss T > 700 GeV. Good agreement is observed between the number of events in data and Standard Model expectations. The results are translated into exclusion limits on models with either large extra spatial dimensions, pair production of weakly interacting dark matter candidates, or production of very light gravitinos in a gauge-mediated supersymmetric model. In addition, limits on the production of an invisibly decaying Higgs-like boson leading to similar topologies in the final state are presente

Search for direct stau production in events with two hadronic tau-leptons in root s=13 TeV pp collisions with the ATLAS detector

A search for the direct production of the supersymmetric partners ofτ-leptons (staus) in final stateswith two hadronically decayingτ-leptons is presented. The analysis uses a dataset of pp collisions corresponding to an integrated luminosity of139fb−1, recorded with the ATLAS detector at the LargeHadron Collider at a center-of-mass energy of 13 TeV. No significant deviation from the expected StandardModel background is observed. Limits are derived in scenarios of direct production of stau pairs with eachstau decaying into the stable lightest neutralino and oneτ-lepton in simplified models where the two staumass eigenstates are degenerate. Stau masses from 120 GeV to 390 GeV are excluded at 95% confidencelevel for a massless lightest neutralino

Search for chargino-neutralino production with mass splittings near the electroweak scale in three-lepton final states in √s=13 TeV pp collisions with the ATLAS detector

A search for supersymmetry through the pair production of electroweakinos with mass splittings near the electroweak scale and decaying via on-shell W and Z bosons is presented for a three-lepton final state. The analyzed proton-proton collision data taken at a center-of-mass energy of √s=13  TeV were collected between 2015 and 2018 by the ATLAS experiment at the Large Hadron Collider, corresponding to an integrated luminosity of 139  fb−1. A search, emulating the recursive jigsaw reconstruction technique with easily reproducible laboratory-frame variables, is performed. The two excesses observed in the 2015–2016 data recursive jigsaw analysis in the low-mass three-lepton phase space are reproduced. Results with the full data set are in agreement with the Standard Model expectations. They are interpreted to set exclusion limits at the 95% confidence level on simplified models of chargino-neutralino pair production for masses up to 345 GeV