The effect of supplementary grass silage and standard concentrate on milk fat fatty acid composition and iodine value when cows are fed a whole rapeseed-based concentrate at pasture

peer-reviewedThe use of grass silage and concentrates to supplement fresh grass intake is commonly practised in dairy systems. However, the effects of such supplementation within a dietary regime designed to produce a spreadable butter are unknown. Sixteen Holstein Friesian cows were used in an incomplete changeover design to investigate the effect on milk fat of supplementation with grass silage (GS) or standard concentrate (SC) when offering a concentrate based on whole rapeseed at pasture (RC+G). A control diet of fresh grass and standard concentrate (SC+G) was also included. Diet had no effect (P > 0.05) on milk yield or on the lactose concentration of milk. The iodine value (IV; grams of iodine per 100 g milk fat) of milk fat with the RC+G diet was greater (43.9, P < 0.05) than with the SC+G diet (39.9). The iodine value of milk fat was reduced (P < 0.05) when RC+G+GS was offered (41.5 g/100g), but not when RC+G+SC was offered (43.1 g/100g), compared with when RC+G was offered. The proportion of unsaturated fatty acids in milk fat was higher (P < 0.05) when the RC+G diet was offered compared with either RC+G+GS or RC+G+SC. If supplementary feedstuffs are to be used in combination with a wholerapeseed- based concentrate and pasture, then inclusion of standard concentrate would be preferred over grass silage because the negative impact on the iodine value of milk fat was less. However, further research is required to investigate the effect on IV of milk fat when a standard concentrate supplement is offered at levels that increase milk yield

Customer emotions in service failure and recovery encounters

Emotions play a significant role in the workplace, and considerable attention has been given to the study of employee emotions. Customers also play a central function in organizations, but much less is known about customer emotions. This chapter reviews the growing literature on customer emotions in employee–customer interfaces with a focus on service failure and recovery encounters, where emotions are heightened. It highlights emerging themes and key findings, addresses the measurement, modeling, and management of customer emotions, and identifies future research streams. Attention is given to emotional contagion, relationships between affective and cognitive processes, customer anger, customer rage, and individual differences

Search for black holes and other new phenomena in high-multiplicity final states in proton-proton collisions at root s=13 TeV

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Search for high-mass diphoton resonances in proton-proton collisions at 13 TeV and combination with 8 TeV search

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Search for heavy resonances decaying into a vector boson and a Higgs boson in final states with charged leptons, neutrinos, and b quarks

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Measurement of the mass difference between top quark and antiquark in pp collisions at root s=8 TeV

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Search for leptophobic Z ' bosons decaying into four-lepton final states in proton-proton collisions at root s=8 TeV

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