290 research outputs found

    ANALISIS PENGARUH RELATIONSHIP MARKETING TERHADAP LOYALITAS PELANGGAN MELALUI CUSTOMER SATISFACTION DI HOTEL THE LAGUNA LUXURY COLLECTION RESORT AND SPA NUSA DUA BALI

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    Didalam memberikan pelayanannya kepada pelanggan THE LAGUNA mempunyai Attention to detail tanpa diminta oleh pelanggan, yaitu perhatian khusus yang dilakukan kepada pelanggan tampa diminta. Hal tersebut merupakan jaminan dari mutu dan kualitas pelayanan yang diberikan THE LAGUNA kepada pelanggannya. Fasilitas-fasilitas lain yang dimiliki THE LAGUNA merupakan fasilitas standard dari Brand STARWOOD. Adanya penurunan tingkat hunian tersebut menunjukkan bahwa konsumen merasa kurang puas dengan jasa yang mereka terima. Oleh karena itu pelanggan melakukan beberapa tindakan yaitu menyampaikan komplain atau keluhan kepada Hotel. Keluhan pelanggan ini terjadi karena sevice yang dirasakan tidak sesuai dengan service yang ditawarkan oleh Hotel, dimana adanya tuntutan pelanggan terhadap kecepatan dan ketepatan pelayanan, layanan information content yang masih kurang lengkap dari Hotel THE LAGUNA AND SPA Nusa dua Bali, tujuan dari penelitian adalah apakah Relationship Marketing berpengaruh terhadap Customer satisfaction oleh karena itu diangkatlah penelitian ini. Populasi dalam penelitian ini adalah seluruh pelanggan yang berkunjung dan menginap di hotel THE LAGUNA LUXURY COLLECTION RESORT AND SPA di Nusa dua, Bali. Sampel yang diambil adalah sebesar 112 responden. Data yang dipergunakan adalah data primer yaitu data yang berdasarkan kuisioner hasil jawaban responden. Sedangkan analisis yang dipergunakan adalah Structural Equation Modelling. Berdasarkan dari hasil penelitian yang telah dilakukan telah didapatkan bahwa : 1). Faktor Relationship Marketing berpengaruh positif terhadap Faktor Customer Satisfaction, dapat diterima. 2).Faktor Customer Satisfction berpengaruh positif terhadap Faktor Customer Loyalty, tidak dapat diterima

    Modelling of dissolved H in Ga stabilised δ-Pu

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    The behaviour of hydrogen in Ga stabilised δ-Pu has been investigated using atomistic computer simulation techniques. We have considered only the solid solution of H in Pu-Ga. H diffusivity in the undamaged material was calculated and was shown to depend on the Ga concentration of the Pu-Ga alloy. Furthermore, localised regions of high Ga concentration within the material were shown to block H diffusion pathways. These are important findings and could allow for the possibility to control H diffusion if it were possible to control the Ga configuration within the system. The interaction of H with simple point defects was also investigated and suggests that H will behave differently in cascade damaged systems compared to undamaged systems. Vacancies were observed to trap any H interstitials that enter their vicinity, while the likelihood of dissociation was very low, effectively reducing the H diffusion coefficient to zero. On the other hand, binding energy calculations show that it is energetically unfavourable for a H interstitial to be close to a Pu interstitial. No long range interaction between H and the single point defects was observed. Crown Copyright © 2013 Published by Elsevier B.V. All rights reserved

    Simulating radiation damage in Ga stabilised δ-Pu

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    Radiation events in Ga stablised δ-Pu are investigated by means of Molecular Dynamics simulations. Pu 5 at.% Ga is considered using the Modified Embedded Atom Method to govern the atomic interactions. Cascades were initiated with Primary Knock-on Atom (PKA) energies in the range of 0.4–10 keV, with trajectories deduced through comprehensive sampling of a representative set of directions, combined with different Ga atomic positions. The displacement threshold energy, Ed, for Pu and Ga atoms was also determined through similar extensive studies to aid the understanding and interpretation of the cascade results. Values of Ed between 5 and 40 eV were determined for Pu, with Ga PKAs requiring generally more energy to create a defect with Ed between 8 and 70 eV. Low energy collision cascades, initiated with energies in the range of 0.4–1 keV, show that the cascades form in a similar manner to other fcc metals with a vacancy rich zone surrounded by isolated interstitial defects. A feature of these cascades is that the displaced Ga atoms return to lattice sites during the ballistic phase, leading to a lack of Ga-type residual defects. Higher energy cascades show similar features but with the development of an amorphous region at the cascade core of around 5 nm diameter at 5 keV. Quantitatively, the residual number of defects found shows no distinct variation to that for previous work on pure Pu, suggesting the inclusion of Ga does not significantly effect the susceptibility or resistance of Pu to initial cascade development

    On the mechanisms governing gas penetration into a tokamak plasma during a massive gas injection

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    A new 1D radial fluid code, IMAGINE, is used to simulate the penetration of gas into a tokamak plasma during a massive gas injection (MGI). The main result is that the gas is in general strongly braked as it reaches the plasma, due to mechanisms related to charge exchange and (to a smaller extent) recombination. As a result, only a fraction of the gas penetrates into the plasma. Also, a shock wave is created in the gas which propagates away from the plasma, braking and compressing the incoming gas. Simulation results are quantitatively consistent, at least in terms of orders of magnitude, with experimental data for a D 2 MGI into a JET Ohmic plasma. Simulations of MGI into the background plasma surrounding a runaway electron beam show that if the background electron density is too high, the gas may not penetrate, suggesting a possible explanation for the recent results of Reux et al in JET (2015 Nucl. Fusion 55 093013)

    Search for leptophobic Z ' bosons decaying into four-lepton final states in proton-proton collisions at root s=8 TeV

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    Search for black holes and other new phenomena in high-multiplicity final states in proton-proton collisions at root s=13 TeV

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    Search for heavy resonances decaying into a vector boson and a Higgs boson in final states with charged leptons, neutrinos, and b quarks

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    Search for high-mass diphoton resonances in proton-proton collisions at 13 TeV and combination with 8 TeV search

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    Measurements of differential production cross sections for a Z boson in association with jets in pp collisions at root s=8 TeV

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    Measurement of the mass difference between top quark and antiquark in pp collisions at root s=8 TeV

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