Calidad de servicio al cliente en la empresa Todoffice S.A.C., San Martin de Porres, 2014

El presente trabajo de investigación contiene información real y confiable. El objetivo principal fue determinar el nivel de percepción del cliente con respecto a la calidad de servicio que brinda la empresa Todoffice S.A.C, en el distrito de San Martin de Porres para el año 2014. Se presenta la investigación, bajo un diseño descriptivo simple de corte transversal, no experimental, con una muestra de 40 clientes corporativos, quienes a través de una encuesta validada a través del juicio de expertos y el alfa de Cronbach, cuyo índice de discriminación fue de 0.915 (≥0.70) se dejó claro el nivel de confiabilidad del cuestionario, donde se mostró, de manera clara, el panorama de percepción que tiene el cliente hacia la empresa. En la investigación se arribó a la siguiente conclusión: El nivel de percepción del cliente con respecto a la calidad de servicio en la empresa Todoffice S.A.C. es de nivel medio, debido a que el 50% de encuestados se ubica en este nivel. Las dimensiones también arrojan un nivel medio ya que el 65% de los clientes encuestados en la dimensión calidad de interacción se ubicaron en este, seguido de un 57.5% para la calidad de entorno e igual para la dimensión calidad de resultado. Por lo cual se concluye mencionando que existe un nivel medio en cuanto a la calidad de servicio al cliente en la empresa Todoffice S.A.C

Implementación de un sistema de gestión de residuos sólidos para reducir la contaminación en la empresa Constructora y Servicios Generales R&V S. R. L., 2021 – Quinhuaragra – San Marcos – Huari – Ancash

La gestión de residuos sólidos es un tema que nos concierne a todos los ciudadanos debido a que es parte de nuestro día a día y poder administrarlos de la mejor manera contribuye a minimizar los impactos negativos que podemos generar en nuestras actividades. La presente investigación de tipo aplicada y diseño cuasi experimental tuvo como objetivo, reducir la contaminación en la Empresa Constructora y Servicios generales R&V S.R.L., 2021 en el Centro Poblado de Quinhuaragra, distrito de San Marcos, provincia de Huari, departamento de Ancash, para cumplir con el objetivo se utilizó la técnica de recolección de datos con encuestas previamente validades por expertos, pesado de los residuos, ambos datos analizados con el sistema de SPSS V.26 y tomas fotografías, luego se implementó un plan de gestión de residuos sólidos el cual consistió en dar charlas continuas a los trabajadores, sensibilización a la población, colocar contenedores de residuos en los frentes de trabajo y posteriormente se pesaron los residuos recuperados, todo ello se desarrolló en 16 semanas, los resultados obtenidos fueron positivos ya que se tuvo acogida de los trabajadores y la población quienes amablemente nos escucharon y atendieron en las charlas, se lograron recuperar el 30% más de residuos generados a comparación de lo que se recuperaba sin ninguna gestión, de los residuos propio de obra clasificados como CONCRETO Y DERIVADOS (Bolsas de cemento) se recuperó 315.30 Kg, de residuos 20% más a comparación de la recuperación sin un sistema de gestión que fue de 263.32 kg, producto del uso de 12 mil bolsas de cemento que fueron destinadas para realizar 1663.35 m3 de estructuras de concreto

E-leadership y trabajo en equipo en estudiantes de Administración de la provincia de Tarma

Objective. To determine the relationship between e-leadership and teamwork in Management students in the province of Tarma. Methods. The study had a quantitative approach, basic type, correlational level and non-experimental-transversal design. The sample consisted of 100 students; the sampling technique used was non-probabilistic and intentional. The survey was used and the instrument was the questionnaire. Results. e-leadership management was of medium level and teamwork is also perceived as medium level, there being a statistically significant relationship between both variables, with a p-value of 0.03, and a Spearman's Rho correlation strength of 0.413. Conclusion. Digital leadership, e-leadership, is related to the quality of the teamwork performed, that is, the better the e-leadership management, the better the teamwork from the point of view of students in Administration.Objetivo. Determinar la relación entre e-leadership y trabajo en equipo en estudiantes de Administración de la provincia de Tarma. Métodos. El estudio tuvo un enfoque cuantitativo, de tipo básico, nivel correlacional y diseño no experimental-transversal. La muestra fue de 100 estudiantes, la técnica de muestreo empleada fue no probabilístico intencional. Se utilizo la encuesta y el instrumento fue el cuestionario. Resultados. la gestión de e-leadership fue de nivel medio y el trabajo en equipo también es percibido como de nivel medio, existiendo una relación estadísticamente significativa entre ambas variables, con un p-valor de 0,03, y una fuerza de correlación Rho de Spearman de 0,413. Conclusión. El liderazgo digital, e-leadership, tiene relación con la calidad del trabajo en equipo desempeñado, es decir, a mejor gestión e-leadership mejor trabajo en equipo desde la óptica de estudiantes en Administración

Bienestar mental y optimismo laboral en empleados turísticos de una región de Perú

The objective was to determine the relationship between mental well-being and labor optimism in tourist collaborators in the Junín region. The paradigm was positivist-quantitative, basic type, relational level, non-experimental-transectional design. Observational and inductive-deductive method. The probabilistic-stratified sample consisted of 384 dependents. The results showed that there is a direct and significant correlation between positive mental health and optimism, with a bilateral significance level of less than 1%, as well as a Kendall Tau b correlation strength of 0.445. It is concluded that the greater the mental well-being, the greater the labor optimism.El objetivo fue determinar la relación entre bienestar mental y optimismo laboral en colaboradores turísticos de la región Junín. El paradigma fue positivista-cuantitativo, tipo básico, nivel relacional, diseño no experimental. Método observacional e inductivo-deductivo. La muestra probabilística-estratificada fue de 384 dependientes. Los resultados mostraron que existe correlación directa y significativa entre salud mental positiva y optimismo, con un nivel de significancia bilateral inferior al 1 %, así como una fuerza de correlación Tau b de Kendall de 0.445. Se concluye que, a mayor bienestar mental, mayor optimismo laboral

Community structure of woody plants on islands along a bioclimatic gradient

Peer reviewe

Antimicrobial resistance among migrants in Europe: a systematic review and meta-analysis

BACKGROUND: Rates of antimicrobial resistance (AMR) are rising globally and there is concern that increased migration is contributing to the burden of antibiotic resistance in Europe. However, the effect of migration on the burden of AMR in Europe has not yet been comprehensively examined. Therefore, we did a systematic review and meta-analysis to identify and synthesise data for AMR carriage or infection in migrants to Europe to examine differences in patterns of AMR across migrant groups and in different settings. METHODS: For this systematic review and meta-analysis, we searched MEDLINE, Embase, PubMed, and Scopus with no language restrictions from Jan 1, 2000, to Jan 18, 2017, for primary data from observational studies reporting antibacterial resistance in common bacterial pathogens among migrants to 21 European Union-15 and European Economic Area countries. To be eligible for inclusion, studies had to report data on carriage or infection with laboratory-confirmed antibiotic-resistant organisms in migrant populations. We extracted data from eligible studies and assessed quality using piloted, standardised forms. We did not examine drug resistance in tuberculosis and excluded articles solely reporting on this parameter. We also excluded articles in which migrant status was determined by ethnicity, country of birth of participants' parents, or was not defined, and articles in which data were not disaggregated by migrant status. Outcomes were carriage of or infection with antibiotic-resistant organisms. We used random-effects models to calculate the pooled prevalence of each outcome. The study protocol is registered with PROSPERO, number CRD42016043681. FINDINGS: We identified 2274 articles, of which 23 observational studies reporting on antibiotic resistance in 2319 migrants were included. The pooled prevalence of any AMR carriage or AMR infection in migrants was 25·4% (95% CI 19·1-31·8; I2 =98%), including meticillin-resistant Staphylococcus aureus (7·8%, 4·8-10·7; I2 =92%) and antibiotic-resistant Gram-negative bacteria (27·2%, 17·6-36·8; I2 =94%). The pooled prevalence of any AMR carriage or infection was higher in refugees and asylum seekers (33·0%, 18·3-47·6; I2 =98%) than in other migrant groups (6·6%, 1·8-11·3; I2 =92%). The pooled prevalence of antibiotic-resistant organisms was slightly higher in high-migrant community settings (33·1%, 11·1-55·1; I2 =96%) than in migrants in hospitals (24·3%, 16·1-32·6; I2 =98%). We did not find evidence of high rates of transmission of AMR from migrant to host populations. INTERPRETATION: Migrants are exposed to conditions favouring the emergence of drug resistance during transit and in host countries in Europe. Increased antibiotic resistance among refugees and asylum seekers and in high-migrant community settings (such as refugee camps and detention facilities) highlights the need for improved living conditions, access to health care, and initiatives to facilitate detection of and appropriate high-quality treatment for antibiotic-resistant infections during transit and in host countries. Protocols for the prevention and control of infection and for antibiotic surveillance need to be integrated in all aspects of health care, which should be accessible for all migrant groups, and should target determinants of AMR before, during, and after migration. FUNDING: UK National Institute for Health Research Imperial Biomedical Research Centre, Imperial College Healthcare Charity, the Wellcome Trust, and UK National Institute for Health Research Health Protection Research Unit in Healthcare-associated Infections and Antimictobial Resistance at Imperial College London

Global Island Monitoring Scheme (GIMS) : a proposal for the long-term coordinated survey and monitoring of native island forest biota

Islands harbour evolutionary and ecologically unique biota, which are currently disproportionately threatened by a multitude of anthropogenic factors, including habitat loss, invasive species and climate change. Native forests on oceanic islands are important refugia for endemic species, many of which are rare and highly threatened. Long-term monitoring schemes for those biota and ecosystems are urgently needed: (i) to provide quantitative baselines for detecting changes within island ecosystems, (ii) to evaluate the effectiveness of conservation and management actions, and (iii) to identify general ecological patterns and processes using multiple island systems as repeated 'natural experiments'. In this contribution, we call for a Global Island Monitoring Scheme (GIMS) for monitoring the remaining native island forests, using bryophytes, vascular plants, selected groups of arthropods and vertebrates as model taxa. As a basis for the GIMS, we also present new, optimized monitoring protocols for bryophytes and arthropods that were developed based on former standardized inventory protocols. Effective inventorying and monitoring of native island forests will require: (i) permanent plots covering diverse ecological gradients (e.g. elevation, age of terrain, anthropogenic disturbance); (ii) a multiple-taxa approach that is based on standardized and replicable protocols; (iii) a common set of indicator taxa and community properties that are indicative of native island forests' welfare, building on, and harmonized with existing sampling and monitoring efforts; (iv) capacity building and training of local researchers, collaboration and continuous dialogue with local stakeholders; and (v) long-term commitment by funding agencies to maintain a global network of native island forest monitoring plots.Peer reviewe

Surgical site infection after gastrointestinal surgery in high-income, middle-income, and low-income countries: a prospective, international, multicentre cohort study

Background: Surgical site infection (SSI) is one of the most common infections associated with health care, but its importance as a global health priority is not fully understood. We quantified the burden of SSI after gastrointestinal surgery in countries in all parts of the world. Methods: This international, prospective, multicentre cohort study included consecutive patients undergoing elective or emergency gastrointestinal resection within 2-week time periods at any health-care facility in any country. Countries with participating centres were stratified into high-income, middle-income, and low-income groups according to the UN's Human Development Index (HDI). Data variables from the GlobalSurg 1 study and other studies that have been found to affect the likelihood of SSI were entered into risk adjustment models. The primary outcome measure was the 30-day SSI incidence (defined by US Centers for Disease Control and Prevention criteria for superficial and deep incisional SSI). Relationships with explanatory variables were examined using Bayesian multilevel logistic regression models. This trial is registered with ClinicalTrials.gov, number NCT02662231. Findings: Between Jan 4, 2016, and July 31, 2016, 13 265 records were submitted for analysis. 12 539 patients from 343 hospitals in 66 countries were included. 7339 (58·5%) patient were from high-HDI countries (193 hospitals in 30 countries), 3918 (31·2%) patients were from middle-HDI countries (82 hospitals in 18 countries), and 1282 (10·2%) patients were from low-HDI countries (68 hospitals in 18 countries). In total, 1538 (12·3%) patients had SSI within 30 days of surgery. The incidence of SSI varied between countries with high (691 [9·4%] of 7339 patients), middle (549 [14·0%] of 3918 patients), and low (298 [23·2%] of 1282) HDI (p < 0·001). The highest SSI incidence in each HDI group was after dirty surgery (102 [17·8%] of 574 patients in high-HDI countries; 74 [31·4%] of 236 patients in middle-HDI countries; 72 [39·8%] of 181 patients in low-HDI countries). Following risk factor adjustment, patients in low-HDI countries were at greatest risk of SSI (adjusted odds ratio 1·60, 95% credible interval 1·05–2·37; p=0·030). 132 (21·6%) of 610 patients with an SSI and a microbiology culture result had an infection that was resistant to the prophylactic antibiotic used. Resistant infections were detected in 49 (16·6%) of 295 patients in high-HDI countries, in 37 (19·8%) of 187 patients in middle-HDI countries, and in 46 (35·9%) of 128 patients in low-HDI countries (p < 0·001). Interpretation: Countries with a low HDI carry a disproportionately greater burden of SSI than countries with a middle or high HDI and might have higher rates of antibiotic resistance. In view of WHO recommendations on SSI prevention that highlight the absence of high-quality interventional research, urgent, pragmatic, randomised trials based in LMICs are needed to assess measures aiming to reduce this preventable complication

Bienestar mental y optimismo laboral en empleados turísticos de una región de Perú

El objetivo fue determinar la relación entre bienestar mental y optimismo laboral en colaboradores turísticos de la región Junín. El paradigma fue positivista-cuantitativo, tipo básico, nivel relacional, diseño no experimental. Método observacional e inductivo-deductivo. La muestra probabilística-estratificada fue de 384 dependientes. Los resultados mostraron que existe correlación directa y significativa entre salud mental positiva y optimismo, con un nivel de significancia bilateral inferior al 1 %, así como una fuerza de correlación Tau b de Kendall de 0.445. Se concluye que, a mayor bienestar mental, mayor optimismo laboral