Operational Research in Education

Operational Research (OR) techniques have been applied, from the early stages of the discipline, to a wide variety of issues in education. At the government level, these include questions of what resources should be allocated to education as a whole and how these should be divided amongst the individual sectors of education and the institutions within the sectors. Another pertinent issue concerns the efficient operation of institutions, how to measure it, and whether resource allocation can be used to incentivise efficiency savings. Local governments, as well as being concerned with issues of resource allocation, may also need to make decisions regarding, for example, the creation and location of new institutions or closure of existing ones, as well as the day-to-day logistics of getting pupils to schools. Issues of concern for managers within schools and colleges include allocating the budgets, scheduling lessons and the assignment of students to courses. This survey provides an overview of the diverse problems faced by government, managers and consumers of education, and the OR techniques which have typically been applied in an effort to improve operations and provide solutions

Using DEA to estimate the importance of objectives for decision makers

In this paper we establish further connections between DEA and Multi-criteria Decision Analysis by suggesting a particular way to estimate preference weights for different objectives using DEA. We claim that the virtual multipliers obtained from a standard DEA model are not suitable to measure the preferences of a decision maker. Our suggestion takes advantage of the parallelism between DEA and the methodology proposed by Sumpsi et al. (1997) by projecting each unit on a linear combination of the elements of the pay-off matrix. Finally, we make an application of the proposed methodology to agricultural economics in a case study with Spanish data.Data Envelopment Analysis, Multicriteria Decision Analysis, preferences, weights, virtual multipliers.

Using a modified DEA model to estimate the importance of objectives. An application to agricultural economics.

This paper shows a connection between Data Envelopment Analysis (DEA) and the methodology proposed by Sumpsi et al. (1997) to estimate the weights of objectives for decision makers in a multiple attribute approach. This connection gives rise to a modified DEA model that allows to estimate not only efficiency measures but also preference weights by radially projecting each unit onto a linear combination of the elements of the payoff matrix (which is obtained by standard multicriteria methods). For users of Multiple Attribute Decision Analysis the basic contribution of this paper is a new interpretation of the methodology by Sumpsi et al. (1997) in terms of efficiency. We also propose a modified procedure to calculate an efficient payoff matrix and a procedure to estimate weights through a radial projection rather than a distance minimization. For DEA users, we provide a modified DEA procedure to calculate preference weights and efficiency measures which does not depend on any observations in the dataset. This methodology has been applied to an agricultural case study in Spain.Multicriteria Decision Making, Goal Programming, Weights, Preferences, Data Envelopment Analysis.

From Measurement to Management: the Influence of IT on Service Operations

The state of service management practice and the developments in IT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualization and measurement of the impact of Information Technology (IT) on service efficiency. Drawing on theoretical insights from economic and behavioral literature, this article deduces a work system centered model of the service outlet and proposes a measurement methodology (ITIMPACT) geared towards the development of a business intelligence tool. The measurement follows a two-step methodology that first assesses compared-to-best efficiency, using Data Envelopment Analysis (DEA), and subsequently explains efficiency differences using a regression framework. An inter-disciplinary approach bases the first step on econometric logic, while the second takes its foundation in behavioral sciences, and information system research.Service industry;

DEA-Based Incentive Regimes in Health-Care Provision

A major challenge to legislators, insurance providers and municipalities will be how to manage the reimbursement of health-care on partially open markets under increasing fiscal pressure and an aging population. Although efficiency theoretically can be obtained by private solutions using fixed-payment schemes, the informational rents and production distortions may limit their implementation. The healthcare agency problem is characterized by (i) a complex multi-input multi-output technology, (ii) information uncertainty and asymmetry, and (iii) fuzzy social preferences. First, the technology, inherently nonlinear and with externalities between factors, yield parametric estimation difficult. However, the flexible production structure in Data Envelopment Analysis (DEA) offers a solution that allows for the gradual and successive refinement of potentially nonconvex technologies. Second, the information structure of healthcare suggests a context of considerable asymmetric information and considerable uncertainty about the underlying technology, but limited uncertainty or noise in the registration of the outcome. Again, we shall argue that the DEA dynamic yardsticks (Bogetoft, 1994, 1997, Agrell and Bogetoft, 2001) are suitable for such contexts. A third important characteristic of the health sector is the somewhat fuzzy social priorities and the numerous potential conflicts between the stakeholders in the health system. Social preferences are likely dynamic and contingent on the disclosed information. Similarly, there are several potential hidden action (moral hazard) and hidden information (adverse selection) conflicts between the different agents in the health system. The flexible and transparent response to preferential ambiguity is one of the strongest justifications for a DEA-approach. DEA yardstick regimes have been successfully implemented in other sectors (electricity distribution) and we present an operalization of the power-parameter p in an pseudo-competitive setting that both limits the informational rents and incites the truthful revelation of information. Recent work (Agrell and Bogetoft, 2002) on strategic implementation of DEA yardsticks is commented in the healthcare context, where social priorities change the tradeoff between the motivation and coordination functions of the yardstick. The paper is closed with policy recommendations and some areas of further work.Data Envelopment Analysis, regulation, health care systems, efficiency, Health Economics and Policy,

Defuzzification of groups of fuzzy numbers using data envelopment analysis

Defuzzification is a critical process in the implementation of fuzzy systems that converts fuzzy numbers to crisp representations. Few researchers have focused on cases where the crisp outputs must satisfy a set of relationships dictated in the original crisp data. This phenomenon indicates that these crisp outputs are mathematically dependent on one another. Furthermore, these fuzzy numbers may exist as a group of fuzzy numbers. Therefore, the primary aim of this thesis is to develop a method to defuzzify groups of fuzzy numbers based on Charnes, Cooper, and Rhodes (CCR)-Data Envelopment Analysis (DEA) model by modifying the Center of Gravity (COG) method as the objective function. The constraints represent the relationships and some additional restrictions on the allowable crisp outputs with their dependency property. This leads to the creation of crisp values with preserved relationships and/or properties as in the original crisp data. Comparing with Linear Programming (LP) based model, the proposed CCR-DEA model is more efficient, and also able to defuzzify non-linear fuzzy numbers with accurate solutions. Moreover, the crisp outputs obtained by the proposed method are the nearest points to the fuzzy numbers in case of crisp independent outputs, and best nearest points to the fuzzy numbers in case of dependent crisp outputs. As a conclusion, the proposed CCR-DEA defuzzification method can create either dependent crisp outputs with preserved relationship or independent crisp outputs without any relationship. Besides, the proposed method is a general method to defuzzify groups or individuals fuzzy numbers under the assumption of convexity with linear and non-linear membership functions or relationships

Multi-Criteria versus Data Envelopment Analysis for Assessing the Performance of Biogas Plants

This paper compares multi-criteria decision aiding (MCDA) and data envelopment analysis (DEA) approaches for assessing renewable energy plants, in order to determine their performance in terms of economic, environmental, and social criteria and indicators. The case is for a dataset of 41 agricultural biogas plants in Austria using anaerobic digestion. The results indicate that MCDA constitutes an insightful approach, to be used alternatively or in a complementary way to DEA, namely in situations requiring a meaningful expression of managerial preferences regarding the relative importance of evaluation aspects to be considered in performance assessment.Multi-criteria decision analysis; DEA; Renewable energy; Biogas