L'applicazione della gestione per processi ad una agenzia formativa: il caso Edifor

L'applicazione della gestione per processi ad una agenzia formativa: Il caso Edifor La tesi si pone come obiettivo quello di analizzare l’applicazione della metodologia di gestione basata sui processi ad un’azienda di servizi che si occupa di formazione ad hoc e attività di supporto per imprese e professionisti. Nello specifico Edifor s.n.c, agenzia di zona di IPSOA per le province di La Spezia, Lucca e Massa Carrara, dove ho svolto attività di tirocinio. Durante il periodo trascorso in azienda ho potuto capire come si articola il lavoro al suo interno, in special modo come avviene il processo di progettazione, erogazione e controllo di corsi di formazione da loro gestiti. Nell’elaborato, partendo dal concetto teorico di processo (viste le sue caratteristiche e la sua applicazione come strumento per migliorare l’efficacia e l’efficienza aziendali, aumentare la soddisfazione del cliente, la razionalizzazione delle risorse e l’innovazione) sono passata ad analizzare le difficoltà che si incontrano ad applicare questo tipo di gestione nelle diverse strutture organizzative. Decidere di gestire un'azienda per processi porta ad una completa ristrutturazione della gestione del lavoro all'interno e l'eliminazione del livello decisionale intermedio tipico delle strutture organizzative tradizionali. L’adozione di una gestione basata sui processi non ha solamente riflessi di carattere organizzativo, ma va ad incidere sulla cultura organizzativa, sulla filosofia del management e sui sistemi informativi e di ricompensa dell’organizzazione. Essendo Edifor un organismo formativo mi sono soffermata sulle procedure di accreditamento regionale, all’interno delle quali è richiesta una gestione basata sui processi. L’accreditamento regionale per le strutture formative è stato introdotto per definire uno standard di qualità per i soggetti che erogano tali servizi. Infine, nello specifico, date le conoscenze pratiche apprese durante il periodo di tirocinio, legate a quelle teoriche apprese durante gli studi, ho deciso di rivedere la loro attività di formazione nell'ottica della gestione per processi prendendo in esame il processo “gestire un corso di formazione” ed i suoi sottoprocessi: progettare, erogare e controllare un corso di formazione, avvalendomi di strumenti di analisi come la metodologia IDEF0, diagrammi di flusso e relativa procedura

CybeRisk Management in Banks: An Italian Case Study

The financial sector is exposed to the risk of cyber-attacks like any other industrial sector. Furthermore, the topic of CybeRisk (cyber risk) has become particularly relevant given that Information Technology (IT) attacks have increased drastically in recent years, and cannot be stopped by single organizations requiring a response at international and national level. IT risk is never a matter purely for the IT manager, although he clearly plays a key role. A bank's risk management function requires a thorough understanding of the evolving risks as well as the tools and practical techniques available to address them. Upon the request of European and national legislation regarding CybeRisk in the financial system, banks are therefore called upon to strengthen the operational model for CybeRisk management. This will require an important change with a more intense collaboration with the structures that deal with information security for the development of an ad hoc system for the evaluation and control of this type of risk. The aim of the work is to propose a framework for the management and control of CybeRisk that will bridge the gap in the literature regarding the understanding and consideration of CybeRisk as an integral part of business management. The IT function has a strong relevance in the management of CybeRisk, which is perceived mainly as operational risk, but with a positive tendency on the part of risk management to the identification of CybeRisk assessment methods that are increasingly complete, quantitative and able to better describe the possible impacts on the business. The paper provides answers to the research questions: Is it possible to define a CybeRisk governance structure able to support the comparison between risk and security? How can the relationships between IT assets be integrated into a cyberisk assessment framework to guarantee a system of protection and risks control? From a methodological point of view, this research uses a case study approach. The choice of “Monte dei Paschi di Siena” was determined by the specific features of one of Italy’s biggest lenders. It is chosen to use an intensive research strategy: an in-depth study of reality. The case study methodology is an empirical approach to explore a complex and current phenomenon that develops over time. The use of cases has also the advantage of allowing the deepening of aspects concerning the "how" and "why" of contemporary events, on which the scholar has little control. The research bases on quantitative data and qualitative information obtained through semi-structured interviews of an open-ended nature and questionnaires to directors, members of the audit committee, risk, IT and compliance managers, and those responsible for internal audit function and anti-money laundering. The added value of the paper can be seen in the development of a framework based on a mapping of IT assets from which it is possible to identify their relationships for purposes of a more effective management and control of cyber risk

Session A9: To Fill or Not to Fill: Stream Simulation and Embedded Aquatic Organism Passage Structures

Abstract: Throughout North America stream simulation and embedded / recessed culverts are used to facilitate the passage of aquatic organisms thru road stream crossings. Although the concept of naturelike streambeds inside these structures is widely embraced, the design methodology and construction practice varies widely between state and federal agencies. Much debate has occurred with one specific requirement, whether or not to place stream bed material inside these structures. Not placing bed material inside structures assumes on going sediment transport processes will fill the structure’s interior with streambed materials. This is assumed to be a cost saving measure from both a design and implementation standpoint. Recent research, monitoring, and historic installations provide evidence that not placing streambed material can produce deleterious effects to the stream and aquatic habitat, cause low flow barriers, may not retain bed material, and potentially cause long term structural failure. Conversely in some channel types or site condition infilling may not be necessary and produce satisfactory results. Casual mechanism of success and failure, stream impacts, and design considerations will be discussed along with recommendations for site specific conditions where infilling structures is required or allowing structures to fill naturally would be successful

Session B1: Lessons Learned from Tropical Storm Irene 2.0: How Flood Resiliency Benefits of Stream Simulation Designs Are Changing Policy within the U.S.

Abstract Stream simulation design is a geomorphic, engineering, and ecologically-based approach to designing road-stream crossings that creates a natural and dynamic channel through the crossing structure similar in dimensions and characteristics to the adjacent, natural channel, allowing for unimpeded passage of aquatic organisms, debris, and water during various flow conditions, including floods. A retrospective case study of the survival and failure of road-stream crossings was conducted in the upper White River watershed and the Green Mountain National Forest in Vermont following record flooding from Tropical Storm Irene in August 2011. Damage was largely avoided at two road-stream crossings where stream simulation design was implemented, and extensive at multiple road-stream crossings constructed using traditional undersized, hydraulic designs. Cost analyses suggest that relatively modest increases in initial investment to implement stream simulation designs yield substantial societal and economic benefits. Numerous other examples across the country of stream simulation designs surviving large flood events underscore these benefits. Four years after the historic Irene flood event, policy changes at state and federal levels across the U.S. suggest that the flood resiliency of culverts is gaining momentum as a policy driver amid growing public sensitivity to climate change risks and the importance of restoring ecological connectivity and protecting investments in transportation infrastructure

The State of Remote Sensing Capabilities of Cascading Hazards Over High Mountain Asia

Cascading hazard processes refer to a primary trigger such as heavy rainfall, seismic activity, or snow melt, followed by a chain or web of consequences that can cause subsequent hazards influenced by a complex array of preconditions and vulnerabilities. These interact in multiple ways and can have tremendous impacts on populations proximate to or downstream of these initial triggers. High Mountain Asia (HMA) is extremely vulnerable to cascading hazard processes given the tectonic, geomorphologic, and climatic setting of the region, particularly as it relates to glacial lakes. Given the limitations of in situ surveys in steep and often inaccessible terrain, remote sensing data are a valuable resource for better understanding and quantifying these processes. The present work provides a survey of cascading hazard processes impacting HMA and how these can be characterized using remote sensing sources. We discuss how remote sensing products can be used to address these process chains, citing several examples of cascading hazard scenarios across HMA. This work also provides a perspective on the current gaps and challenges, community needs, and view forward toward improved characterization of evolving hazards and risk across HMA