From customer-oriented strategy to perceived organizational financial performance: the role of human resource management and customer-linking capability

Drawing on the organizational capabilities literature, we developed and tested a model of how supportive human resource management (HRM) improved firms’ financial performance perceived by marketing managers through fostering the implementation of a customer-oriented strategy. Customer-linking capability, which is the capability in managing close customer relationships, indicated the implementation of the customer-oriented strategy. Data collected from two emerging economies–China and Hungary–established that supportive HRM partially mediated the relationship between customer-oriented strategy and customer-linking capability. Customer-linking capability further explained how supportive HRM contributed to perceived financial performance. This study explicates the implication of customer-oriented strategy for HRM and reveals the importance of HRM in strategy implementation. It also sheds some light on the “black-box” between HRM and performance. While making important contributions to the field of strategy, HRM and marketing, this study also offers useful practical implications

Are you satisfied yet? Shared leadership, individual trust, autonomy, and satisfaction in virtual teams

Despite the benefits associated with virtual teams, many people on these teams are unsatisfied with their experience. The goal of this study was to determine how to better facilitate satisfaction through shared leadership, individual trust, and autonomy. Specifically, in this study we sought a better understanding of the effects of shared leadership, team members’ trust, and autonomy on satisfaction. We conducted a study with 163 individuals in 44 virtual teams. Results indicate that shared leadership facilitates satisfaction in virtual teams both directly and indirectly through the promotion of trust. Shared leadership moderated the relationships of individual trust and individual autonomy with satisfaction. Team-level satisfaction was a strong predictor of virtual team performance. We discuss these findings and the implications for theory and design.Peer Reviewedhttps://deepblue.lib.umich.edu/bitstream/2027.42/138940/1/JAIST_Shared Leadership Accepted Version .pdfhttps://deepblue.lib.umich.edu/bitstream/2027.42/138940/4/Robert and You Early View 2017.pdfhttps://deepblue.lib.umich.edu/bitstream/2027.42/138940/6/Robert_et_al-2018-Journal_of_the_Association_for_Information_Science_and_Technology.pdfDescription of Robert and You Early View 2017.pdf : Early ViewDescription of JAIST_Shared Leadership Accepted Version .pdf : Preprint ArticleDescription of Robert_et_al-2018-Journal_of_the_Association_for_Information_Science_and_Technology.pdf : Published Versio

Socio-emotional support in French hospitals: effects on French nurses' and nurse aides' affective commitment

Contains fulltext : 157043a.pdf (preprint version ) (Open Access) Contains fulltext : 157043pub.pdf (publisher's version ) (Closed access)In spite of the differences in human resource management (HRM) practices between the non-profit health care sector and business life, the majority of health care sector research appears to be based on the HRM (for human resources management) blueprint for business life staff policy and practice. This study is aimed to better understand the impact of workplace social support in the context of French hospitals. Concrete, the first objective of this article comprises a thorough conceptualization and operationalization of workplace social support (i.e. both professional and personal social support). Data were collected in a French hospital among a sample of 62 respondents (for the qualitative part of our study), and among a sample of 171 health care professionals (nurses and nurse aids) (for the quantitative part of our study). Our outcomes indicate that, especially, personal support given by one's supervisor is strongly and positively related to nurses' and nurse aides' affective commitment. After a discussion about the outcomes, followed by some recommendations for future research, the article concludes with some practical implications for management in hospitals