45,739 research outputs found
Improving Service Delivery Through Provider Training: A Process Evaluation of the Veterans Affairs Palo Alto Health Care System “Commitment to SERVE” Workshop
As the customer-focused management strategies gradually advances into all of the VISNs [Veterans Integrated Service Networks], the Veterans Health Administration in Palo Alto, California implemented a customer service training program for employees to meet the diverse and complex needs of its customers. This research will analyze whether participants in this training, known as Commitment to SERVE, believe that it is achieving its goal. In other words, does the Veterans Affairs Palo Alto Health Care System (VAPAHCS) staff perceive the Commitment to SERVE workshop as a beneficial customer service training program
Limiting behavior of the search cost distribution for the move-to-front rule in the stable case
Move-to-front rule is a heuristic updating a list of n items according to
requests. Items are required with unknown probabilities (or popularities). The
induced Markov chain is known to be ergodic. One main problem is the study of
the distribution of the search cost dened as the position of the required item.
Here we first establish the link between two recent papers that both extend
results proved by Kingman on the expected stationary search cost. Combining
results contained in these papers, we obtain the limiting behavior for any
moments of the stationary seach cost as n tends to innity
- …