Customer emotions in service failure and recovery encounters

Emotions play a significant role in the workplace, and considerable attention has been given to the study of employee emotions. Customers also play a central function in organizations, but much less is known about customer emotions. This chapter reviews the growing literature on customer emotions in employee–customer interfaces with a focus on service failure and recovery encounters, where emotions are heightened. It highlights emerging themes and key findings, addresses the measurement, modeling, and management of customer emotions, and identifies future research streams. Attention is given to emotional contagion, relationships between affective and cognitive processes, customer anger, customer rage, and individual differences

An Ultra-Low Background PMT for Liquid Xenon Detectors

Results are presented from radioactivity screening of two models of photomultiplier tubes designed for use in current and future liquid xenon experiments. The Hamamatsu 5.6 cm diameter R8778 PMT, used in the LUX dark matter experiment, has yielded a positive detection of four common radioactive isotopes: 238U, 232Th, 40K, and 60Co. Screening of LUX materials has rendered backgrounds from other detector materials subdominant to the R8778 contribution. A prototype Hamamatsu 7.6 cm diameter R11410 MOD PMT has also been screened, with benchmark isotope counts measured at <0.4 238U / <0.3 232Th / <8.3 40K / 2.0+-0.2 60Co mBq/PMT. This represents a large reduction, equal to a change of \times 1/24 238U / \times 1/9 232Th / \times 1/8 40K per PMT, between R8778 and R11410 MOD, concurrent with a doubling of the photocathode surface area (4.5 cm to 6.4 cm diameter). 60Co measurements are comparable between the PMTs, but can be significantly reduced in future R11410 MOD units through further material selection. Assuming PMT activity equal to the measured 90% upper limits, Monte Carlo estimates indicate that replacement of R8778 PMTs with R11410 MOD PMTs will change LUX PMT electron recoil background contributions by a factor of \times1/25 after further material selection for 60Co reduction, and nuclear recoil backgrounds by a factor of \times 1/36. The strong reduction in backgrounds below the measured R8778 levels makes the R11410 MOD a very competitive technology for use in large-scale liquid xenon detectors.Comment: v2 updated to include content after reviewer comments (Sep 2012

LUXSim: A Component-Centric Approach to Low-Background Simulations

Geant4 has been used throughout the nuclear and high-energy physics community to simulate energy depositions in various detectors and materials. These simulations have mostly been run with a source beam outside the detector. In the case of low-background physics, however, a primary concern is the effect on the detector from radioactivity inherent in the detector parts themselves. From this standpoint, there is no single source or beam, but rather a collection of sources with potentially complicated spatial extent. LUXSim is a simulation framework used by the LUX collaboration that takes a component-centric approach to event generation and recording. A new set of classes allows for multiple radioactive sources to be set within any number of components at run time, with the entire collection of sources handled within a single simulation run. Various levels of information can also be recorded from the individual components, with these record levels also being set at runtime. This flexibility in both source generation and information recording is possible without the need to recompile, reducing the complexity of code management and the proliferation of versions. Within the code itself, casting geometry objects within this new set of classes rather than as the default Geant4 classes automatically extends this flexibility to every individual component. No additional work is required on the part of the developer, reducing development time and increasing confidence in the results. We describe the guiding principles behind LUXSim, detail some of its unique classes and methods, and give examples of usage. * Corresponding author, [email protected]: 45 pages, 15 figure

CMS physics technical design report : Addendum on high density QCD with heavy ions

Peer reviewe

Continental breakup and the onset of ultra-slow seafloor spreading off Flemish Cap on the Newfoundland Rifted Margin

Prestack depth-migrated seismic reflection data collected off Flemish Cap on the Newfoundland margin show a structure of abruptly thinning continental crust that leads into an oceanic accretion system. Within continental crust, there is no clear evidence for detachment surfaces analogous to the S reflection off the conjugate Galicia Bank margin, demonstrating a first-order asymmetry in final rift development. Anomalously thin (3–4 km), magmatically produced oceanic crust abuts very thin continental crust and is highly tectonized. This indicates that initial accretion of the oceanic crust was in a magma-limited setting similar to present-day ultraslow spreading environments. Seaward, oceanic crust thins to &lt;1.3 km and exhibits an unusual, highly reflective layering. We propose that a period of magma starvation led to exhumation of mantle in an oceanic core complex that was subsequently buried by deep-marine sheet flows to form this layering. Subsequent seafloor spreading formed normal, 6-km-thick oceanic crust. This interpretation implies large fluctuations in the available melt supply during the early stages of seafloor spreading before a more typical slow-spreading system was established

Data report: Marine geophysical data on the Newfoundland nonvolcanic margin around SCREECH transect 2

Marine geophysical data collected from the eastern Grand Banks across the Newfoundland Basin during the summer of 2000 comprise a grid of seismic, magnetic, gravity, and multibeam bathymetric data around Sites 1276 and 1277. Multichannel seismic reflection profiles image the sedimentary and crustal structure of the Newfoundland nonvolcanic rifted margin. This report presents prestack time-migrated seismic reflection profiles together with the coincident magnetic and gravity data collected during the site survey