Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

Consuming post-disaster destinations: The case of Sichuan, China

Addressing the call for a better understanding of tourist behavior in relation to post-disaster destinations, this study explores the motivations and intentions of potential domestic tourists (from non-hit areas) to visit Sichuan, China in the aftermath of an earthquake. Drawing on dark tourism theories, this study offers a more comprehensive insight into the consumption of post-disaster destinations, aiming to capture the impact of the changes to the destination’s attributes on tourist behavior. The findings move beyond the common approach to tourism recovery, which solely focuses on reviving the traditional ‘‘non-dark’’ products. This study reveals the importance of newly formed dark attributes that emerge from the disaster as another means to destination recovery, reflected in the emergence of new tourist segments

Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale

Discovering Context Information and Parameters from a Natural Language query

The E-tourism Project deals with variety of use cases of the system for a user who is a tourist and would like to perform various activities like asking for driving directions, booking a hotel room etc. The proposed method focuses on extracting the context information and parameters required for the composition of services from a Natural Language query and perform the corresponding operation(s) requested by the user. To process the query, the system uses various external knowledge bases and Natural Language Processing tools to understand the named entities and proper context of the query

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

A Software Product Line Approach to Ontology-based Recommendations in E-Tourism Systems

This study tackles two concerns of developers of Tourism Information Systems (TIS). First is the need for more dependable recommendation services due to the intangible nature of the tourism product where it is impossible for customers to physically evaluate the services on offer prior to practical experience. Second is the need to manage dynamic user requirements in tourism due to the advent of new technologies such as the semantic web and mobile computing such that etourism systems (TIS) can evolve proactively with emerging user needs at minimal time and development cost without performance tradeoffs. However, TIS have very predictable characteristics and are functionally identical in most cases with minimal variations which make them attractive for software product line development. The Software Product Line Engineering (SPLE) paradigm enables the strategic and systematic reuse of common core assets in the development of a family of software products that share some degree of commonality in order to realise a significant improvement in the cost and time of development. Hence, this thesis introduces a novel and systematic approach, called Product Line for Ontology-based Tourism Recommendation (PLONTOREC), a special approach focusing on the creation of variants of TIS products within a product line. PLONTOREC tackles the aforementioned problems in an engineering-like way by hybridizing concepts from ontology engineering and software product line engineering. The approach is a systematic process model consisting of product line management, ontology engineering, domain engineering, and application engineering. The unique feature of PLONTOREC is that it allows common TIS product requirements to be defined, commonalities and differences of content in TIS product variants to be planned and limited in advance using a conceptual model, and variant TIS products to be created according to a construction specification. We demonstrated the novelty in this approach using a case study of product line development of e-tourism systems for three countries in the West-African Region of Africa

A Spatial Agent-Based Model to Explore Scenarios of Adaptation to Climate Change in an Alpine Tourism Destination

A vast body of literature suggests that the European Alpine region may be one of the most sensitive to climate change impacts. Adaptation to climate change of Alpine socio-ecosystems is increasingly becoming an issue of interest for the scientific community while the people of the Alps are often unaware of or simply ignore the problem. ClimAlpTour is a European research project of the Alpine Space Programme, bringing together institutions and scholars from all countries of the Alpine arch, in view of dealing with the expected decrease in snow and ice cover, which may lead to a rethinking of tourism development beyond the traditional vision of winter sports. The research reported herein analyses the municipality of Auronzo di Cadore (22,000 ha) in the Dolomites under the famous peaks of the “Tre Cime di Lavaredo”. The local economy depends on tourism which is currently focused on the summer season, while the winter season is weak. As a whole, the destination receives approximately 65,000 guests per year with a resident population of 3,600 inhabitants. Since recently the Community Council is considering options on how to stimulate a further development of the winter tourism. This paper refers to a prototype agent-based model, called AuronzoWinSim, for the assessment of alternative scenarios of future local development strategies, taking into account complex spatial and social dynamics and interactions. Different typologies of winter tourists compose the set of human agents. Climate change scenarios are used to produce temperature and snow cover projections. The model is mainly informed by secondary sources, including demographic and economic time series, and biophysical data which feed-in its spatial dimension. Primary data from field surveys are used to calibrate the main parameters. AuronzoWinSim is planned for use in a participatory context with groups of local stakeholders.Alpine Winter Tourism, Spatial Agent-Based Model, Climate Change Adaptation

A review of the role of sensors in mobile context-aware recommendation systems

Recommendation systems are specialized in offering suggestions about specific items of different types (e.g., books, movies, restaurants, and hotels) that could be interesting for the user. They have attracted considerable research attention due to their benefits and also their commercial interest. Particularly, in recent years, the concept of context-aware recommendation system has appeared to emphasize the importance of considering the context of the situations in which the user is involved in order to provide more accurate recommendations. The detection of the context requires the use of sensors of different types, which measure different context variables. Despite the relevant role played by sensors in the development of context-aware recommendation systems, sensors and recommendation approaches are two fields usually studied independently. In this paper, we provide a survey on the use of sensors for recommendation systems. Our contribution can be seen from a double perspective. On the one hand, we overview existing techniques used to detect context factors that could be relevant for recommendation. On the other hand, we illustrate the interest of sensors by considering different recommendation use cases and scenarios