The tourism and hospitality industries have widely adopted information
technology (IT) to reduce costs, enhance operational efficiency, and most importantly to
improve service quality and customer experience. This article offers a comprehensive review of
articles that were published in 57 tourism and hospitality research journals from 2005 to 2007.
Grouping the findings into the categories of consumers, technologies, and suppliers, the article
sheds light on the evolution of IT applications in the tourism and hospitality industries. The
article demonstrates that IT is increasingly becoming critical for the competitive operations of
the tourism and hospitality organizations as well as for managing the distribution and
marketing of organizations on a global scale