COBRA framework to evaluate e-government services: A citizen-centric perspective

E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a new quantitative analysis framework consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) by analogy to the well-known SWOT qualitative analysis framework. The COBRA measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm that COBRA framework is a useful approach for evaluating the success of e-government services from citizens' perspective and it can be generalised to other perspectives and measurement contexts. Crown Copyright © 2014.PIAP-GA-2008-230658) from the European Union Framework Program and another grant (NPRP 09-1023-5-158) from the Qatar National Research Fund (amember of Qatar Foundation

Strategies for Enhancing Assessment Information Integrity in Mobile Learning

Mobile learning is a global trend, which has become more widespread in the post-COVID-19 pandemic era. However, with the adoption of mobile learning comes new assessment approaches to evaluate the understanding of the acquired information and knowledge. Nevertheless, there is scant knowledge of how to enhance assessment information integrity in mobile learning assessments. Due to the importance of assessments in evaluating knowledge, integrity is the sine qua non of online assessments. This research focuses on the strategies universities could use to improve assessment information integrity. This research adopts a qualitative design, employing interviews with academics as well as teaching and learning support staff for data collection. The findings reveal five strategies that academics and support staff recommend to enhance assessment information integrity in mobile learning. The theoretical and practical implications are discussed, as well as future research directions

Kesantunan Tuturan Interogatif Dalam Berita Indonesia Minggu Ini Di Cnn Indoneisa

As a social being, you must pay attention to aspects of modesty when speak and communicate with opponents, especially when speaking utterances interrogative. Interrogative utterances are utterances containing intentions ask something to the speaking partner. The problems in this study are: (1) How to form interrogative sentence utterances in News Indonesia This Week on CNN Indonesia. (2). What are the maxims politeness in Indonesian News This Week on CNN Indonesia. This research aims to describe, analyze, interpret speech Interrogative in Indonesian News This Week on CNN Indonesia. Deep population this research is all news bearer speeches and some speakers In Indonesian News This Week on CNN Indonesia. Sample in research this is all Interrogative utterances with 99 utterances. Research methods this is a descriptive method. Data collection techniques used are techniques documentation, listening techniques and note-taking techniques. As the author's reference material using the theory put forward by Nadar (2009: 72-73) and Rahardi (2005: 60-65) how to form interrogative speeches using question words certain, namely: 1) by using the words "what" or "what" with the number 28 speech, 2) by reversing the order of words with the number of 3 utterances, 3) with use the words "not" or "no" with the number 7 utterances, 4) with change the intonation of sentences with the number 51 and 5) using the question word "Who", "when", "where", "why", "how" with the number of 10 utterances the maxims contained in the interrogative speech are found 23 utterances, wisdom maxims in interrogative speech found 3 utterances, generosity in the interrogative speech found 1 speech, the maximal award was found 3 utterance, the maxim of simplicity in interrogative speech is found 1, maxim agreement on interrogative speech found 9 utterances, and maximal sympathy in interrogative speech found 6 utterances.

Inclusive E-government: steps towards the E-inclusion of disabled persons in the WWW Age.

The Internet has become an omnipresent and integral part of the information society, with an ever increasing role in the delivery of learning, professional industry, recreation and a myriad of other aspects of life. Internet enabled services provided by governments have been identified as possible tools that could help to bridge the socio-economic divide. Sir Berners-Lee’s original vision for the Internet was “humanity connected by technology”. A recent issue of concern worldwide is the growing digital divide for people with disabilities. Thus the e-inclusion of disabled persons should be an integral component of information society strategies. Consequently, legislation and policies have been enacted to guide the roll-out of universally accessible e-government services. However, legislation and policies are not enough without the necessary implementation. This paper assesses South African government legislation and policies aimed at the e-inclusion of persons with disabilities. Using the Web Content Accessibility Guidelines 1.0 published by the World Wide Web Consortium (W3C), we use the South African Revenue Services as a test-bed to assess the accessibility of South African e-government websites. Furthermore, the paper assesses the requisite technologies needed by disabled persons to effectively participate in the WWW era society. In conclusion we advocate for the inclusion of “technical illiteracy” as a disability, and the redefinition of disability in the context of WWW use

The e-Government evaluation challenge: a South African Batho Pele-aligned service quality approach

Over the past decade, governments have embarked on major Information and Communication Technology (ICT) investments in an attempt to take advantage of the benefits of the internet in extending the channels by which services are provided to their respective citizenries. With the increasing reliance on ICTs, one of the challenges facing public sector managers is how to evaluate the success or effectiveness of their ICT investments. Given the citizen-focused objectives of governments, service quality approaches offer a suitable frame for evaluating ICT effectiveness. This paper therefore extends current e-Service quality research into the e-Government domain. The paper reports on the development of a multi-item instrument for evaluating the e-Service quality constructs of an e-Government website in South Africa. The development of this instrument also takes into account the service delivery principles which have been adopted by the South African government viz. the Batho Pele program. The study shows that there are six service quality dimensions applicable in e-Government evaluation, viz. website design, navigation, communication, site aesthetics, information quality, and security. The generic instrument allows practitioners to modify and utilise it according to their needs

The e-Government evaluation challenge: A South African Batho Pele-aligned service quality approach

Over the past decade, governments have embarked on major Information and Communication Technology (ICT) investments in an attempt to take advantage of the benefits of the internet in extending the channels by which services are provided to their respective citizenries. With the increasing reliance on ICTs, one of the challenges facing public sector managers is how to evaluate the success or effectiveness of their ICT investments. Given the citizen-focused objectives of governments, service quality approaches offer a suitable frame for evaluating ICT effectiveness. This paper therefore extends current e-Service quality research into the e-Government domain. The paper reports on the development of a multi-item instrument for evaluating the e-Service quality constructs of an e-Government website in South Africa. The development of this instrument also takes into account the service delivery principles which have been adopted by the South African government viz. the Batho Pele program. The study shows that there are six service quality dimensions applicable in e-Government evaluation, viz. website design, navigation, communication, site aesthetics, information quality, and security. The generic instrument allows practitioners to modify and utilise it according to their needs

Bonang Jesu

Traditional music

Structural Determinants of Mobile Learning Acceptance among Undergraduates in Higher Educational Institutions

Mobile learning has become a critical aspect of online learning in the post-pandemic era. As a result, practitioners and policymakers have paid increasing attention to mobile learning acceptance among various stakeholders. However, there is a vacuity of literature on mobile learning acceptance in developing countries, particularly in the African context. This study sought to examine the determinants of mobile learning acceptance among undergraduates in higher educational institutions using a structural equation modelling approach. Data were collected through a web survey distributed to 415 undergraduate students in Namibia. The majority of the UTAUT relationships were confirmed, although some were not supported. The results revealed a strong positive relationship between performance expectancy and hedonic motivation. Hence, hedonic motivation mediates the relationship between performance expectancy and behavioural intention to use mobile learning in Namibia. The results of this study may help to inform mobile learning implementation efforts, particularly in the post-pandemic period