Tacit Knowledge Sharing for Good Governance of E-Government Procurement

The study aims to study the explicit and tacit knowledge of good governance electronic government procurement with the e-Auction approach. The qualitative in-depth interview was conducted with government officers who have experiences in e-procurement. The research found that e-procurement process, both administrative and operation level of government officers, vendors or suppliers, and politicians played major roles in creating good governance in e-government procurement

Measuring E-Government Service Value with the E-GOVSQUAL-RISK Model

This paper studies the e-government service quality and risk perceptions of personal income tax payers on e-government service value. The study uses qualitative in-depth interview and content analysis to explore the determinants of e-government service quality and risk dimensions of e-government service value. The findings suggest that perceived value of e-government service is e-government service quality, which consists of service design, website design, technical support, and customer support quality. On the other hand, the three perceived risk concerns are performance, privacy, and financial audit risk. The results can assist e-government service design not only to increase electronic service quality but also to reduce risk facets in order to enhance e-government service value and enlarge acceptance from income taxpayers

Critical governance concerns of Thailand e-government procurement

This study aims at identifying the critical governance issues of e-government procurement auction. A survey approach was conducted with Thai government officers who are involved in e-government procurement. Data is collected from at least two respondents from purchasing personnel. At least one of the respondents is in a managerial position. The results show that there are five concerns that have major roles in e-government procurement governance: strict procurement process, public officer, political official, vendor, and policy and regulation requirements. E-government procurement adoption indicates the moderate level of good governance in terms of procurement effectiveness, lower collusion among vendor, transparency, and law enforcement

E-Procurement Framework for A Successful E-Reverse Auction

This research applies the balanced scorecard concept to measure the success factors of e-procurement adoption. The survey results show that organization learning is determined by service capability, organization support policy, good governance intention, and organization readiness factors. The internal process improvement and employees’ satisfaction can be identified by service capability and organization support policy. Trust in e-procurement online intermediaries has no impacts on the four measures of the balanced scorecard. Employees’ satisfaction has the strongest impact on financial cost improvement but organization support policy has a negative impact on financial performance improvement

E-Tourism Service Quality Factors: A Comparative Study Of Thai And International Tourists

This study focuses on the factors of E-Tourism Service Quality that enhance the Customer relationship between E-tourism service providers and Thai and International tourists. E-Tourism Service Quality relating to the website’s quality / social networks and the service from Thai electronic travel service provider increases of the retention international customer

Relationship Quality through Social Network: A Confirmatory Factor Analysis

This research aims to confirm the components of relationship quality of social network. The online survey was conducted with Thai Facebook users. The result confirms that the components of relationship quality of social network consist of trust in social network service providers, trust in social network users, commitment, conflict reduction, and satisfaction of social network usage

Electronic Government Service Acceptance: the E-Gov-Sam Aspect of the E-Revenue System

Electronic services are important in government to citizen electronic commerce; however, little is known about electronic government service acceptance model (E-GOV-SAM model). This research aims to develop the determinants of E-GOV-SAM model in the context of e-revenue. The empirical survey results from personal income tax payers show that electronic government service quality has positive impact on building trust and intention to use egovernment service. Results indicate that risks adversely affect trust and intention to adopt egovernment service. Adoption influence has no impact on building trust but does have an impact on the intention to use

Developing the electronic service acceptance model from Internet securities trading system

This study examines the antecedents of electronic service acceptance in the context of Internet securities trading. The survey results, from a sample of securities investors show five antecedents that have a positive impact on perceived usefulness: ease of use, information quality, accessibility, trust, and flow-control of the securities trading process. Respondents see the highest benefit in the flow-control of the securities trading processes via the Internet channel. Investors prefer to have the freedom to control details of the trading process when trading securities. In this context, the results suggest that trust may be a better antecedent to perceived usefulness and attitude toward usage, rather than a parallel, direct determinant of intention to use

The Multi-Channel E-Service Quality for Thai Electronic Tourism

This research identifies the multi-channel electronic service quality of Thai e-tourism including various online channels such as websites, social networks, smartphones, and Internet of Things, and their impact on cognitive image. The analysis of the factors of electronic tourism based on the survey from Thai and foreign tourists, the service quality of multichannel E-tourism consists of 8 factors: tangibility, responsiveness, reliability, trust, accessibility, ease of use, real time IoT, and security. The results of the study showed that the tourists considered the service quality via the Internet of Things technology important because of immediate responsiveness through devices and applications which can create cognitive and affective image