Diversity in measuring different dimensions of diversity :a literature review

Although organizational researchers have shed light on the topic of diversity and its performance outcomes, the literature has not exclusively studied the various dimensions of diversity researched and the different ways these dimensions have been operationalized. The present paper reviews diversity literature focusing on diversity and organizational performance outcomes from nineteen top-tier journals. We identify the diversity dimensions researched, the way it has been operationalized and methods used to aggregate these diversity dimensions in the literature. The findings of the review indicate that, predominantly, studies have used a single dimension compared to multiple dimensions, and gender, race and age were the top three dimensions researched. Three future research directions are discllssed to encourage diversity research.

Two sides of the same coin : benefits and challenges of employing an ethnically diverse workforce in Australian hotels

Although scholars have repeatedly discussed the importance of ethnic diversity in organisations, little research has addressed the role of ethnic diversity in hospitality firms. In this study, we explored the benefits and challenges of employing ethnically diverse employees in Australian medium-sized hotels. In-depth interviews were conducted with 27 hotel general managers at a national level and thematic analysis was used to analyse the data. Results show that there is a mix of benefits and challenges in employing ethnically diverse employees in Australian hotels. Practical implications are offered for implementing human resource management policies and practices related to diversity management.

sj-docx-1-cqx-10.1177_19389655231214744 – Supplemental material for Disability Employment in the Hospitality Industry: A Systematic Literature Review

Supplemental material, sj-docx-1-cqx-10.1177_19389655231214744 for Disability Employment in the Hospitality Industry: A Systematic Literature Review by Ashokkumar Manoharan, Claire Hutchinson, Gerrit J. M. Treuren and Juan M. Madera in Cornell Hospitality Quarterly</p