Quality Function Deployment and operational design decisions – A healthcare infrastructure development case study

The purpose of this paper is to demonstrate how Quality Function Deployment (QFD) can enhance a healthcare organisation’s strategic operational alignment, by synchronising the infrastructure design with the service intention. In this empirical paper, a case study of a £15 million infrastructure development has been used as the unique context to assess and test the experimental findings. QFD was utilised in order to capture and transform the requirements of decision-makers, providers, patients and local communities’ into both service and building design for Project K, a healthcare infrastructure, in the UK. QFD was implemented after the public consultation. The large amount of qualitative data collected from the public consultation was analysed using thematic analysis, which was used as the main QFD inputs. A series of eight facilitated workshops enabled a cross-functional team of 10 high-ranking managers to optimise the future infrastructure features. Two full iterations of the QFD results are presented. Using QFD generated effectiveness and efficiency by creating an information exchange platform and providing the stakeholders with a framework to optimise the decision-making. This paper makes a practical contribution by empirically testing the QFD modelling and providing evidence of its implementation within the complex, dynamic and evolving nature of the healthcare built environment sector. Moreover, from an academic perspective, this study makes a contribution by responding to the call inviting scholars to grow and advance the embryonic and undeveloped research of QFD application in the construction industry (Cudney and Gillis, 2016; Dikmen et al., 2005 and John et al., 2014)

On environments as systemic exoskeletons: Crosscutting optimizers and antifragility enablers

Classic approaches to General Systems Theory often adopt an individual perspective and a limited number of systemic classes. As a result, those classes include a wide number and variety of systems that result equivalent to each other. This paper introduces a different approach: First, systems belonging to a same class are further differentiated according to five major general characteristics. This introduces a "horizontal dimension" to system classification. A second component of our approach considers systems as nested compositional hierarchies of other sub-systems. The resulting "vertical dimension" further specializes the systemic classes and makes it easier to assess similarities and differences regarding properties such as resilience, performance, and quality-of-experience. Our approach is exemplified by considering a telemonitoring system designed in the framework of Flemish project "Little Sister". We show how our approach makes it possible to design intelligent environments able to closely follow a system's horizontal and vertical organization and to artificially augment its features by serving as crosscutting optimizers and as enablers of antifragile behaviors.Comment: Accepted for publication in the Journal of Reliable Intelligent Environments. Extends conference papers [10,12,15]. The final publication is available at Springer via http://dx.doi.org/10.1007/s40860-015-0006-

E-Fulfillment and Multi-Channel Distribution – A Review

This review addresses the specific supply chain management issues of Internet fulfillment in a multi-channel environment. It provides a systematic overview of managerial planning tasks and reviews corresponding quantitative models. In this way, we aim to enhance the understanding of multi-channel e-fulfillment and to identify gaps between relevant managerial issues and academic literature, thereby indicating directions for future research. One of the recurrent patterns in today’s e-commerce operations is the combination of ‘bricks-and-clicks’, the integration of e-fulfillment into a portfolio of multiple alternative distribution channels. From a supply chain management perspective, multi-channel distribution provides opportunities for serving different customer segments, creating synergies, and exploiting economies of scale. However, in order to successfully exploit these opportunities companies need to master novel challenges. In particular, the design of a multi-channel distribution system requires a constant trade-off between process integration and separation across multiple channels. In addition, sales and operations decisions are ever more tightly intertwined as delivery and after-sales services are becoming key components of the product offering.Distribution;E-fulfillment;Literature Review;Online Retailing

Lean and green – a systematic review of the state of the art literature

The move towards greener operations and products has forced companies to seek alternatives to balance efficiency gains and environmental friendliness in their operations and products. The exploration of the sequential or simultaneous deployment of lean and green initiatives is the results of this balancing action. However, the lean-green topic is relatively new, and it lacks of a clear and structured research definition. Thus, this paper’s main contribution is the offering of a systematic review of the existing literature on lean and green, aimed at providing guidance on the topic, uncovering gaps and inconsistencies in the literature, and finding new paths for research. The paper identifies and structures, through a concept map, six main research streams that comprise both conceptual and empirical research conducted within the context of various organisational functions and industrial sectors. Important issues for future research are then suggested in the form of research questions. The paper’s aim is to also contribute by stimulating scholars to further study this area in depth, which will lead to a better understanding of the compatibility and impact on organisational performance of lean and green initiatives. It also holds important implications for industrialists, who can develop a deeper and richer knowledge on lean and green to help them formulate more effective strategies for their deployment

Cloud-computing strategies for sustainable ICT utilization : a decision-making framework for non-expert Smart Building managers

Virtualization of processing power, storage, and networking applications via cloud-computing allows Smart Buildings to operate heavy demand computing resources off-premises. While this approach reduces in-house costs and energy use, recent case-studies have highlighted complexities in decision-making processes associated with implementing the concept of cloud-computing. This complexity is due to the rapid evolution of these technologies without standardization of approach by those organizations offering cloud-computing provision as a commercial concern. This study defines the term Smart Building as an ICT environment where a degree of system integration is accomplished. Non-expert managers are highlighted as key users of the outcomes from this project given the diverse nature of Smart Buildings’ operational objectives. This research evaluates different ICT management methods to effectively support decisions made by non-expert clients to deploy different models of cloud-computing services in their Smart Buildings ICT environments. The objective of this study is to reduce the need for costly 3rd party ICT consultancy providers, so non-experts can focus more on their Smart Buildings’ core competencies rather than the complex, expensive, and energy consuming processes of ICT management. The gap identified by this research represents vulnerability for non-expert managers to make effective decisions regarding cloud-computing cost estimation, deployment assessment, associated power consumption, and management flexibility in their Smart Buildings ICT environments. The project analyses cloud-computing decision-making concepts with reference to different Smart Building ICT attributes. In particular, it focuses on a structured programme of data collection which is achieved through semi-structured interviews, cost simulations and risk-analysis surveys. The main output is a theoretical management framework for non-expert decision-makers across variously-operated Smart Buildings. Furthermore, a decision-support tool is designed to enable non-expert managers to identify the extent of virtualization potential by evaluating different implementation options. This is presented to correlate with contract limitations, security challenges, system integration levels, sustainability, and long-term costs. These requirements are explored in contrast to cloud demand changes observed across specified periods. Dependencies were identified to greatly vary depending on numerous organizational aspects such as performance, size, and workload. The study argues that constructing long-term, sustainable, and cost-efficient strategies for any cloud deployment, depends on the thorough identification of required services off and on-premises. It points out that most of today’s heavy-burdened Smart Buildings are outsourcing these services to costly independent suppliers, which causes unnecessary management complexities, additional cost, and system incompatibility. The main conclusions argue that cloud-computing cost can differ depending on the Smart Building attributes and ICT requirements, and although in most cases cloud services are more convenient and cost effective at the early stages of the deployment and migration process, it can become costly in the future if not planned carefully using cost estimation service patterns. The results of the study can be exploited to enhance core competencies within Smart Buildings in order to maximize growth and attract new business opportunities