2 research outputs found
Toward a three-dimensional framework for omni-channel
- Author
- Agatz
- Amrouche
- Anderson
- Anderson
- Anonymous
- Argos
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- Bahn
- Balasubramanian
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- Cabinet Maker
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- Cabinet Maker
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- Cao
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- Xia
- Xie
- Yan
- Yin
- Zhang
- Zhang
- Publication venue
- 'Elsevier BV'
- Publication date
- Field of study
No full textRecipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience
- Author
- Ali
- Auh
- Babin
- Ballantine
- Barwitz
- Bateson
- Bazaarvoice
- Bednarz Beauchamp
- Berry
- Bigné
- Bitner
- Bitner
- Blázquez
- Bolton
- Boon
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- Cermak
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- Chan
- Chen
- Cheung
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- Dean
- Delcourt
- Delmas
- Deshwal
- Di Fatta
- Ding
- Donovan
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- Dube
- Edvardsson
- Engel
- European DIY Retail Association/Global Home Improvement Network
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- Fernandes
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- Fiss
- Flores
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- Foroudi
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- Ganguli
- Gao
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- Gentile
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- Gilboa
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- Guenzi
- Hair
- Han
- Harvard Business Review Analytic Services
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- Temkin Group Insight Report
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- Verhoef
- Verhoef
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- Wu
- Yi
- Åkesson
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- 'Elsevier BV'
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- Field of study
No full text
