Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

Towards the Development of a Simulator for Investigating the Impact of People Management Practices on Retail Performance

Often models for understanding the impact of management practices on retail performance are developed under the assumption of stability, equilibrium and linearity, whereas retail operations are considered in reality to be dynamic, non-linear and complex. Alternatively, discrete event and agent-based modelling are approaches that allow the development of simulation models of heterogeneous non-equilibrium systems for testing out different scenarios. When developing simulation models one has to abstract and simplify from the real world, which means that one has to try and capture the 'essence' of the system required for developing a representation of the mechanisms that drive the progression in the real system. Simulation models can be developed at different levels of abstraction. To know the appropriate level of abstraction for a specific application is often more of an art than a science. We have developed a retail branch simulation model to investigate which level of model accuracy is required for such a model to obtain meaningful results for practitioners.Comment: 24 pages, 7 figures, 6 tables, Journal of Simulation 201

E-Fulfillment and Multi-Channel Distribution – A Review

This review addresses the specific supply chain management issues of Internet fulfillment in a multi-channel environment. It provides a systematic overview of managerial planning tasks and reviews corresponding quantitative models. In this way, we aim to enhance the understanding of multi-channel e-fulfillment and to identify gaps between relevant managerial issues and academic literature, thereby indicating directions for future research. One of the recurrent patterns in today’s e-commerce operations is the combination of ‘bricks-and-clicks’, the integration of e-fulfillment into a portfolio of multiple alternative distribution channels. From a supply chain management perspective, multi-channel distribution provides opportunities for serving different customer segments, creating synergies, and exploiting economies of scale. However, in order to successfully exploit these opportunities companies need to master novel challenges. In particular, the design of a multi-channel distribution system requires a constant trade-off between process integration and separation across multiple channels. In addition, sales and operations decisions are ever more tightly intertwined as delivery and after-sales services are becoming key components of the product offering.Distribution;E-fulfillment;Literature Review;Online Retailing

A First Approach on Modelling Staff Proactiveness in Retail Simulation Models

There has been a noticeable shift in the relative composition of the industry in the developed countries in recent years; manufacturing is decreasing while the service sector is becoming more important. However, currently most simulation models for investigating service systems are still built in the same way as manufacturing simulation models, using a process-oriented world view, i.e. they model the flow of passive entities through a system. These kinds of models allow studying aspects of operational management but are not well suited for studying the dynamics that appear in service systems due to human behaviour. For these kinds of studies we require tools that allow modelling the system and entities using an object-oriented world view, where intelligent objects serve as abstract \'actors\' that are goal directed and can behave proactively. In our work we combine process-oriented discrete event simulation modelling and object-oriented agent based simulation modelling to investigate the impact of people management practices on retail productivity. In this paper, we reveal in a series of experiments what impact considering proactivity can have on the output accuracy of simulation models of human centric systems. The model and data we use for this investigation are based on a case study in a UK department store. We show that considering proactivity positively influences the validity of these kinds of models and therefore allows analysts to make better recommendations regarding strategies to apply people management practices.Retail Performance, Management Practices, Proactive Behaviour, Service Experience, Agent-Based Modelling, Simulation

Competitive market-based allocation of consumer attention space

The amount of attention space available for recommending suppliers to consumers on e-commerce sites is typically limited. We present a competitive distributed recommendation mechanism based on adaptive software agents for efficiently allocating the 'consumer attention space', or banners. In the example of an electronic shopping mall, the task is delegated to the individual shops, each of which evaluates the information that is available about the consumer and his or her interests (e.g. keywords, product queries, and available parts of a profile). Shops make a monetary bid in an auction where a limited amount of 'consumer attention space' for the arriving consumer is sold. Each shop is represented by a software agent that bids for each consumer. This allows shops to rapidly adapt their bidding strategy to focus on consumers interested in their offerings. For various basic and simple models for on-line consumers, shops, and profiles, we demonstrate the feasibility of our system by evolutionary simulations as in the field of agent-based computational economics (ACE). We also develop adaptive software agents that learn bidding-strategies, based on neural networks and strategy exploration heuristics. Furthermore, we address the commercial and technological advantages of this distributed market-based approach. The mechanism we describe is not limited to the example of the electronic shopping mall, but can easily be extended to other domains

Supply Chain

Traditionally supply chain management has meant factories, assembly lines, warehouses, transportation vehicles, and time sheets. Modern supply chain management is a highly complex, multidimensional problem set with virtually endless number of variables for optimization. An Internet enabled supply chain may have just-in-time delivery, precise inventory visibility, and up-to-the-minute distribution-tracking capabilities. Technology advances have enabled supply chains to become strategic weapons that can help avoid disasters, lower costs, and make money. From internal enterprise processes to external business transactions with suppliers, transporters, channels and end-users marks the wide range of challenges researchers have to handle. The aim of this book is at revealing and illustrating this diversity in terms of scientific and theoretical fundamentals, prevailing concepts as well as current practical applications

Estimación del impacto ambiental y social de los nuevos servicios de movilidad

El transporte es fuente de numerosas externalidades negativas, como los accidentes de tráfico, la congestión en las zonas urbanas y la falta de calidad del aire. El transporte también es un sector que contribuye sustancialmente a la crisis climática con más del 16% de las emisiones globales de gases de efecto invernadero como resultado de las actividades de transporte. Muchos creen que la introducción de nuevos servicios de movilidad podría ayudar a reducir esas externalidades. Sin embargo, con cada introducción de un nuevo servicio de movilidad podemos observar factores que podrían contribuir negativamente a la sostenibilidad del sistema de transporte: una cadena de cambios de comportamiento causados por la introducción de posibilidades completamente nuevas. El objetivo de esta tesis es investigar cómo los nuevos servicios de movilidad, habilitados por la electrificación, la conectividad y la automatización, podrían impactar en las externalidades causadas por el transporte. En particular, el objetivo es desarrollar y validar un marco de modelado capaz de capturar la complejidad del sistema de transporte y aplicarlo para evaluar el impacto potencial de los vehículos automatizados.Transport is a source of numerous negative externalities, such as road accidents, congestion in urban areas and lacking air quality. Transport is also a sector substantially contributing to climate crisis with more than 16% of global greenhouse gas emissions being a result of transport activities. Many believe that the introduction of new mobility services could help reduce those externalities. However, with each introduction of a new mobility service we can observe factors that could negatively contribute to the sustainability of the transport system – a chain of behavioural changes caused by introduction of entirely new possibilities. The aim of this thesis is to investigate how the new mobility services, enabled by electrification, connectivity and automation, could impact the externalities caused by transport. In particular the objective is to develop and validate a modelling framework able to capture the complexity of the transport system and to apply it to assess the potential impact of automated vehicles.This work was realised with the collaboration of the European Commission Joint Research Centre under the Collaborative Doctoral Partnership Agreement N035297. Moreover, this research has been partially funded by the Spanish Ministry of Science and Innovation through the project: AUTONOMOUS – InnovAtive Urban and Transport planning tOols for the implementation of New mObility systeMs based On aUtonomouS driving”, 2020-2023, ERDF (EU) (PID2019-110355RB-I00)

Efficient operation of recharging infrastructure for the accommodation of electric vehicles: a demand driven approach

Large deployment and adoption of electric vehicles in the forthcoming years can have significant environmental impact, like mitigation of climate change and reduction of traffic-induced air pollutants. At the same time, it can strain power network operations, demanding effective load management strategies to deal with induced charging demand. One of the biggest challenges is the complexity that electric vehicle (EV) recharging adds to the power system and the inability of the existing grid to cope with the extra burden. Charging coordination should provide individual EV drivers with their requested energy amount and at the same time, it should optimise the allocation of charging events in order to avoid disruptions at the electricity distribution level. This problem could be solved with the introduction of an intermediate agent, known as the aggregator or the charging service provider (CSP). Considering out-of-home charging infrastructure, an additional role for the CSP would be to maximise revenue for parking operators. This thesis contributes to the wider literature of electro-mobility and its effects on power networks with the introduction of a choice-based revenue management method. This approach explicitly treats charging demand since it allows the integration of a decentralised control method with a discrete choice model that captures the preferences of EV drivers. The sensitivities to the joint charging/parking attributes that characterise the demand side have been estimated with EV-PLACE, an online administered stated preference survey. The choice-modelling framework assesses simultaneously out-of-home charging behaviour with scheduling and parking decisions. Also, survey participants are presented with objective probabilities for fluctuations in future prices so that their response to dynamic pricing is investigated. Empirical estimates provide insights into the value that individuals place to the various attributes of the services that are offered by the CSP. The optimisation of operations for recharging infrastructure is evaluated with SOCSim, a micro-simulation framework that is based on activity patterns of London residents. Sensitivity analyses are performed to examine the structural properties of the model and its benefits compared to an uncontrolled scenario are highlighted. The application proposed in this research is practice-ready and recommendations are given to CSPs for its full-scale implementation.Open Acces

The First 25 Years of the Bled eConference: Themes and Impacts

The Bled eConference is the longest-running themed conference associated with the Information Systems discipline. The focus throughout its first quarter-century has been the application of electronic tools, migrating progressively from Electronic Data Interchange (EDI) via Inter-Organisational Systems (IOS) and eCommerce to encompass all aspects of the use of networking facilities in industry and government, and more recently by individuals, groups and society as a whole. This paper reports on an examination of the conference titles and of the titles and abstracts of the 773 refereed papers published in the Proceedings since 1995. This identified a long and strong focus on categories of electronic business and corporate perspectives, which has broadened in recent years to encompass the democratic, the social and the personal. The conference\u27s extend well beyond the papers and their thousands of citations and tens of thousands of downloads. Other impacts have included innovative forms of support for the development of large numbers of graduate students, and the many international research collaborations that have been conceived and developed in a beautiful lake-side setting in Slovenia