Warranty Data Analysis: A Review

Warranty claims and supplementary data contain useful information about product quality and reliability. Analysing such data can therefore be of benefit to manufacturers in identifying early warnings of abnormalities in their products, providing useful information about failure modes to aid design modification, estimating product reliability for deciding on warranty policy and forecasting future warranty claims needed for preparing fiscal plans. In the last two decades, considerable research has been conducted in warranty data analysis (WDA) from several different perspectives. This article attempts to summarise and review the research and developments in WDA with emphasis on models, methods and applications. It concludes with a brief discussion on current practices and possible future trends in WDA

Advanced Techniques for Assets Maintenance Management

16th IFAC Symposium on Information Control Problems in Manufacturing INCOM 2018 Bergamo, Italy, 11–13 June 2018. Edited by Marco Macchi, László Monostori, Roberto PintoThe aim of this paper is to remark the importance of new and advanced techniques supporting decision making in different business processes for maintenance and assets management, as well as the basic need of adopting a certain management framework with a clear processes map and the corresponding IT supporting systems. Framework processes and systems will be the key fundamental enablers for success and for continuous improvement. The suggested framework will help to define and improve business policies and work procedures for the assets operation and maintenance along their life cycle. The following sections present some achievements on this focus, proposing finally possible future lines for a research agenda within this field of assets management

Commodities and Linkages: Meeting the Policy Challenge

The results of detailed empirical enquiry into the nature and determinants of the breadth and depth of linkages in and out of the commodities sector in eight SSA countries (Angola, Botswana, Gabon, Ghana, Nigeria, South Africa Tanzania, and Zambia) and six sectors (copper, diamonds, gold, oil and gas, mining services and timber) has shown extensive scope for industrial development (MMCP DP 13, 2011). A primary conclusion of this research was that policy in both the private and public realm was a prime factor holding back the development of linkages. Addressing this problem requires the closing of three sets of misalignments between policy and practice – within the corporate sector, within the public sector, and between the public sector and other stakeholders involved in linkage development. In addition, specific policies need to be developed, monitored and implemented in relation to the three contextual drivers of linkages from the commodity sector – skills and capabilities, infrastructure and policies towards ownership

PSS Users and Harley Davidson Riders: : The importance of consumer identity in the diffusion of sustainable consumption solutions

This is the peer-reviewed version of the following article: Catulli, M., Cook, M. and Potter, S. (2016), ‘Product Service Systems Users and Harley Davidson Riders: The Importance of Consumer Identity in the Diffusion of Sustainable Consumption Solutions’, Journal of Industrial Ecology, which has been published in final form at 10.1111/jiec.12518. Under embargo. Embargo end date: 2 December 2018. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving. © 2016 by Yale UniversityThis paper sets out an approach to researching socio-cultural aspects of Product Service Systems (PSS) consumption in consumer markets. PSS are relevant to Industrial Ecology as they may form part of the mix of innovations that move society toward more sustainable material and energy flows. The paper uses two contrasting case studies drawing on ethnographic analysis, Harley Davidson motorcycles and Zip Car Car Club. The analysis draws on Consumer Culture Theory to explicate the socio-cultural, experiential, symbolic and ideological aspects of these case studies, focusing on product ownership. The paper shows that ownership of Harley Davidson motorcycles enables riders to identify with a brand community and to define themselves. Owners appropriate their motorcycles through customization. In contrast, Zip Car users resist the company’s attempts to involve them in a brand community, see use of car sharing as a temporary fix and even fear contamination from shared use of cars. We conclude that iconic products such as Harley Davidson motorcycles create emotional attachment and can challenge PSS propositions. But we also suggest that somewhat standardized products may present similar difficulties. Knowing more about socio-cultural aspects of PSS may help designers overcome these difficulties.Peer reviewedFinal Accepted Versio

Product Service Systems Users and Harley Davidson Riders: the importance of consumer identity in the diffusion of sustainable consumption solutions

This paper sets out an approach to researching socio-cultural aspects of Product Service Systems (PSS) consumption in consumer markets. PSS are relevant to Industrial Ecology as they may form part of the mix of innovations that move society toward more sustainable material and energy flows. The paper uses two contrasting case studies drawing on ethnographic analysis, Harley Davidson motorcycles and Zip Car Car Club, one a case of consumption involving ownership, the other without. The analysis draws on Consumer Culture Theory to explicate the socio-cultural, experiential, symbolic and ideological aspects of these case studies, focusing on product ownership. The paper shows that ownership of Harley Davidson motorcycles enables riders to identify with a brand community and to define themselves. Owners appropriate their motorcycles through customization. In contrast, Zip Car users resist the company’s attempts to involve them in a brand community, see use of car sharing as a temporary fix and even fear contamination from shared use of cars. We conclude that iconic products such as Harley Davidson motorcycles create emotional attachment and can challenge PSS propositions. But we also suggest that somewhat standardized products may present similar difficulties. Knowing more about socio-cultural aspects of PSS may help designers overcome these difficulties

Industrial maintenance service quality evaluation and improvement strategies: A case study of a corporation

Improving industrial maintenance service quality is not only essential for service providers to acquire and retain customers, but also plays a critical role in the shift from “Made in China” to “Intelligent Manufacturing in China”. The study focuses on the case of Company A to explore how to boost industrial maintenance service quality. Firstly, factor analysis is used to construct an industrial maintenance service quality scale, which is adopted to evaluate the service quality through analytic hierarchy process. Secondly, taking repurchase intention and recommendation intention as the measurement dimensions of customer behavioural intentions, structural equation model is used to explore the effect of industrial maintenance service quality on customer behavioural intentions. Last but not the least, the study explores the key factors that affect the quality of industrial maintenance service, and offers suggestions on how to improve industrial maintenance service quality. The study develops the industrial maintenance service quality scale with four dimensions, namely service professionalism, service reliability, service customization, and service digitization, all of which have direct, significant and positive effects on repurchase intention and recommendation intention. It is also found that industrial maintenance service quality can be improved through successful customer relationship maintenance, brand-building management, and information technology upgrading. Such improvement will contribute to the development of industrial maintenance service providers and promote their transformation and upgrading.A melhoria da qualidade do serviço de manutenção industrial é não só importante para as empresas fornecedoras destes serviços como também desempenha um papel crítico na mudança da política “Produzido na China” para a política “Manufatura Inteligente na China”. Esta tese tem como objeto de estudo a empresa A e analisa o modo de impulsionar a qualidade de serviço de manutenção. Primeiramente, a análise fatorial é utilizada para construir uma escala de qualidade de serviço de manutenção industrial, que será adoptada para avaliar a qualidade do serviço segundo o processo analítico hierárquico. Seguidamente, tomando a intenção de recompra e intenção de recomendação como dimensões de medida das intenções comportamentais dos clientes, utilizamos o modelo de equações estruturais para estudar o efeito da qualidade do serviço de manutenção industrial nas intenções comportamentais dos clientes. Por último, mas não menos importante, este estudo explora os fatores chave que afetam a qualidade do serviço de manutenção industrial e propõe sugestões para melhoria da qualidade do serviço de manutenção industrial. Esta tese desenvolve a escala de qualidade de serviço de manutenção industrial com quatro dimensões, nomeadamente profissionalismo do serviço, confiabilidade do serviço, serviço personalizado e digitalização do serviço, todas estas dimensões têm efeitos positivos diretos e significantes nas intenções de recompra e recomendação. Esta tese concluiu também que a qualidade do serviço de manutenção industrial pode ser melhorada através da manutenção de relacionamento com o cliente, a gestão de construção da marca e atualização da tecnologia de informação. Estas melhorias irão contribuir para o desenvolvimento das empresas de serviços de manutenção industrial e promoverão a sua transformação e atualização