Tailored retrieval of health information from the web for facilitating communication and empowerment of elderly people

A patient, nowadays, acquires health information from the Web mainly through a “human-to-machine” communication process with a generic search engine. This, in turn, affects, positively or negatively, his/her empowerment level and the “human-to-human” communication process that occurs between a patient and a healthcare professional such as a doctor. A generic communication process can be modelled by considering its syntactic-technical, semantic-meaning, and pragmatic-effectiveness levels and an efficacious communication occurs when all the communication levels are fully addressed. In the case of retrieval of health information from the Web, although a generic search engine is able to work at the syntactic-technical level, the semantic and pragmatic aspects are left to the user and this can be challenging, especially for elderly people. This work presents a custom search engine, FACILE, that works at the three communication levels and allows to overcome the challenges confronted during the search process. A patient can specify his/her information requirements in a simple way and FACILE will retrieve the “right” amount of Web content in a language that he/she can easily understand. This facilitates the comprehension of the found information and positively affects the empowerment process and communication with healthcare professionals

WGBH's Teacher's Domain: Producing Open Materials and Engaging Users

Launched in 2002 by WGBH, the non-commercial public media service, located in Boston, Massachusetts, Teachers' Domain is an online repository of multimedia open educational resources for use in classrooms and for professional development. As part of its effort to increase the availability of freely accessible resources WGBH has developed content from public media archives into high quality, open educational resources for Teachers' Domain. Using a participatory case study methodology, this report examines WGBH and Teachers' Domain's successes and challenges in 1) converting proprietary content to open content 2) engaging users in content and 3) redesigning the Teacher's Domain site to accommodate new categories of use and tools for teachers and learners of all different backgrounds and activity levels. For OER projects more generally, ongoing research on user behaviors, experiences and perceptions can be a challenging and resource-intense process; however, by assessing and building data collection mechanisms and research questions into organizational practices, knowledge and learnings can be cultivated to inform how users are best supported, as well as to inform continuous improvement for the projects overall

Geoweb 2.0 for Participatory Urban Design: Affordances and Critical Success Factors

In this paper, we discuss the affordances of open-source Geoweb 2.0 platforms to support the participatory design of urban projects in real-world practices.We first introduce the two open-source platforms used in our study for testing purposes. Then, based on evidence from five different field studies we identify five affordances of these platforms: conversations on alternative urban projects, citizen consultation, design empowerment, design studio learning and design research. We elaborate on these in detail and identify a key set of success factors for the facilitation of better practices in the future

Curriki: Facilitating Use and User Engagement Around Open Educational Resources

Through interviews with the Curriki management team, analysis of internal documents,observations of internal user data collection practices, and a survey and interviews with Curriki users, the Curriki case study explored use patterns and user perceptions of the site, its resources and tools. The specific questions addressed include: 1) how often and why users are coming to Curriki; 2) how they use and engage around the Curriki site, its tools and its resources; and 3) what factors help or hinder engagement and use. The goal of this case study has been to develop an understanding of the mechanisms and processes that can help to attract and sustain users over time, and to facilitate and enhance their use, reuse and content contribution experiences

End-user Empowerment in the Digital Age

End-user empowerment (or human empowerment) may be seen as an important aspect of a human-centric approach towards the digital economy. Despite the role of end-users has been recognized as a key element in information systems and end-user computing, empowering end-users may be seen as a next evolutionary step. This minitrack aims at advancing the understanding of what end-user empowerment really is, what the main challenges to develop end-user empowering systems are, and how end-user empowerment may be achieved in specific domains

The multi-layered nature of the internet-based democratization of brand management

The evolution of the internet, including developments such as Web 2.0, has led to new relationship realities between organizations and their stakeholders. One manifestation of these complex new realities has been the emergence of an internet-based democratization of brand management. Research about this phenomenon has so far mainly focused on investigating just one or more individual themes and thereby disregarded the inherent multi-layered nature of the internet-based democratization of brand management as a holistic, socio-technological phenomenon. The aim of this paper is to address this limitation through an investigation of the various socio-technological democratization developments of the phenomenon. To achieve this aim, a balanced and stakeholder-oriented perspective on brand management has been adopted to conduct an integrative literature review. The review reveals three key developments, which together form the essential parts of the phenomenon: (I) the democratization of internet technology, (II) the democratization of information, and (III) the democratization of social capital. The insights gained help to clarify the basic structures of the multi-layered phenomenon. The findings contribute also to the substantiation of a call for a new brand management paradigm: one that takes not only company-initiated but also stakeholder-initiated brand management activities into accoun