4,646 research outputs found
The Mediation Effect of Trusting Beliefs on the Relationship Between Expectation-Confirmation and Satisfaction with the Usage of Online Product Recommendation
Online Product Recommendations (OPRs) are increasingly available to onlinecustomers as a value-added self-service in evaluating and choosing a product.Research has highlighted several advantages that customers can gain from usingOPRs. However, the realization of these advantages depends on whether and towhat extent customers embrace and fully utilise them. The relatively low OPR USAgerate indicates that customers have not yet developed trust in OPRs’ performance.Past studies also have established that satisfaction is a valid measure of systemperformance and a consistent significant determinant of users’ continuous systemusage. Therefore, this study aimed to examine the mediation effect of trustingbeliefs on the relationship between expectation-confirmation and satisfaction. Theproposed research model is tested using data collected via an online survey from626 existing users of OPRs. The empirical results revealed that social-psychologicalbeliefs (perceived confirmation and trust) are significant contributors to customersatisfaction with OPRs. Additionally, trusting beliefs partially mediate the impactof perceived confirmation on customer satisfaction. Moreover, this study validatesthe extensions of the interpersonal trust construct to trust in OPRs and examinesthe nomological validity of trust in terms of competence, benevolence, andintegrity. The findings provide a number of theoretical and practical implications. 
The Limits of Popularity-Based Recommendations, and the Role of Social Ties
In this paper we introduce a mathematical model that captures some of the
salient features of recommender systems that are based on popularity and that
try to exploit social ties among the users. We show that, under very general
conditions, the market always converges to a steady state, for which we are
able to give an explicit form. Thanks to this we can tell rather precisely how
much a market is altered by a recommendation system, and determine the power of
users to influence others. Our theoretical results are complemented by
experiments with real world social networks showing that social graphs prevent
large market distortions in spite of the presence of highly influential users.Comment: 10 pages, 9 figures, KDD 201
Optimal Pricing with Recommender Systems
We study optimal pricing in the presence of recommender systems. A recommender system affects the market in two ways: (i) it creates value by reducing product uncertainty for the customers and hence (ii) its recommendations can be offered as add-ons which generate informational externalities. The quality of the recommendation add-on is endogenously determined by sales. We investigate the impact of these factors on the optimal pricing by a seller with a recommender system against a competitive fringe without such a system. If the recommender system is sufficiently effective in reducing uncertainty, then the seller prices otherwise symmetric products differently to have some products experienced more aggressively. Moreover, the seller segments the market so that customers with more inflexible tastes pay higher prices to get better recommendations.Recommender system, Collaborative filtering, Add-ons, Pricing, Information externality
Recommender Systems
The ongoing rapid expansion of the Internet greatly increases the necessity
of effective recommender systems for filtering the abundant information.
Extensive research for recommender systems is conducted by a broad range of
communities including social and computer scientists, physicists, and
interdisciplinary researchers. Despite substantial theoretical and practical
achievements, unification and comparison of different approaches are lacking,
which impedes further advances. In this article, we review recent developments
in recommender systems and discuss the major challenges. We compare and
evaluate available algorithms and examine their roles in the future
developments. In addition to algorithms, physical aspects are described to
illustrate macroscopic behavior of recommender systems. Potential impacts and
future directions are discussed. We emphasize that recommendation has a great
scientific depth and combines diverse research fields which makes it of
interests for physicists as well as interdisciplinary researchers.Comment: 97 pages, 20 figures (To appear in Physics Reports
Beyond Personalization: Research Directions in Multistakeholder Recommendation
Recommender systems are personalized information access applications; they
are ubiquitous in today's online environment, and effective at finding items
that meet user needs and tastes. As the reach of recommender systems has
extended, it has become apparent that the single-minded focus on the user
common to academic research has obscured other important aspects of
recommendation outcomes. Properties such as fairness, balance, profitability,
and reciprocity are not captured by typical metrics for recommender system
evaluation. The concept of multistakeholder recommendation has emerged as a
unifying framework for describing and understanding recommendation settings
where the end user is not the sole focus. This article describes the origins of
multistakeholder recommendation, and the landscape of system designs. It
provides illustrative examples of current research, as well as outlining open
questions and research directions for the field.Comment: 64 page
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