Penerapan Prinsip Good Governance Terhadap Kualitas Pelayanan Publik

This study aims to determine the application of the principles of good governance, the quality of public services, and the effect of applying the principles of good governance on the quality of public services at the Makassar City Land Office. This research is a quantitative descriptive study using incidental sampling techniques. The data was collected by using a questionnaire, conducting interviews, observation, and documentation. The data analysis technique used is descriptive statistical analysis and inferential statistics (product moment correlation test) using the SPSS 18 application. The results of the descriptive analysis show that the application of the principles of good governance and the quality of public services at the Makassar City Land Office belongs to the good category in terms of indicator measuring the variable. The result of the product moment correlation analysis shows that the effect of the application of the principles of good governance governance on the quality of public services is 0.790, which is positive, which means that the level of influence is in the strong category

Implementasi Kebijakan Penggunaan Helm SNI Pengendara Speda Motor di Wilayah Kepolisian Lolak Kabupaten Bolaang Mongondow

Penelitian ini bertujuan untuk menganalisis dan menjelaskan implementasi kebijakan penggunaan helm SNI pengendara speda motor dan faktor-faktor determinannya di wilayah kepolisian Lolak Kabupaten Bolaang Mongondow. Penelitian ini menggunakan pendekatan naturalistik (kualitatif). Informan yang dijadikan sumber data ditetapkan secara secara purposive (purposive sampling) dan snowball sampling. Teknik pengumpulan data dengan wawancara, observasi, dan dokumen. Analisis data yaitu analisis kualitatif secara interaktif dengan aktivitas analisis data yaitu data reduction, data display, dan conclution drawing/verification. Hasil penelitian menunjukkan bahwa implementasi kebijakan penggunaan helm SNI pengendara speda motor dilihat dari aspek ukuran dan tujuan kebijakan, sumber daya kebijakan, karakteristik agen pelaksana, sikap/ kecenderungan (disposition) para pelaksana, komunikasi antar organisasi terkait, dan Lingkungan Ekonomi, Sosial dan Politik belum terlaksana dengan baik sesuai yang diharapkan. Sedangkan faktor-faktor penentunya adalah sikap polisi (implementor) dan koordinasi dengan organisasi lain. Kata-kata kunci: Implementasi, kebijakan, helm SN

PENGARUH LINGKUNGAN DAN STRESS KERJA TERHADAP KINERJA PEGAWAI PADA KANTOR KOMISI PEMILIHAN UMUM DI PROVINSI SULAWESI UTARA

ABSTRAK Penelitian ini bertujuan untuk menganalisa pengaruh lingkungan dan stress kerja terhadap kinerja pegawai pada Kantor Komisi Pemilihan Umum di Provinsi Sulawesi Utara. Populasi dalam penelitian ini adalah seluruh pegawai yang bekerja di Komisi Pemilihan Umum yang berada di Propinsi Sulawesi Utara berjumlah 242 pegawai. Sampel dalam penelitian ini adalah pegawai yang berada di 7 Kabupaten Kota yaitu Kab. Minahasa, Kab. Minahasa Selatan, Kab. Minahasa Utara, Kab. MInahasa Tenggaara, Kota Manado, Kota Bitung, dan Kota Tomohon. Jumlah sampel 140 pegawai, dimana 20 responden setiap kantor. Penelitian ini menggunakan stratified random sampling. Dari 140 kuisioner yang diedarkan, total kuisioner yang dapat digunakan dalam analisis berjumlah 74 kuisioner. Teknik analysis yang digunakan adalah regresi berganda dengan bantuan program spss 22. Hasil analisis mengidentifikasikan (1) lingkungan kerja berpengaruh signifikan terhadap kinerja pegawai, (2) stress kerja berpengaruh signifikan terhadap kinerja pegawai, (3) lingkungan kerja dan stress kerja secara bersama-sama berpengaruh terhadap kinerja pegawai. Kata- kata Kunci : Lingkungan kerja, Stress Kerja, Kinerja Pegawai, Komis Pemilihan Umum Provinsi Sulawesi Utara. ABSTRACT This study aims to analyze environmental influences and work stress on the performance of employees at the General Election Commission Office in North Sulawesi Province. The population in this study were all employees working in the General Election Commission in North Sulawesi Province totaling 242 employees. The sample in this study were employees who were in 7 City Regencies namely Kab. Minahasa, Kab. Minahasa Selatan, Kab. Minahasa Utara, Kab. Minahasa Tenggara, Kota Manado, Kota Bitung, and Kota Tomohon. The number of samples is 140 employees, of which 20 respondents are each office. This study uses stratified random sampling. Of the 140 questionnaires that were circulated, the total questionnaire that could be used in the analysis amounted to 74 questionnaires. The analysis technique used is multiple regression with the help of the SPSS 22 program. The results of the analysis identify (1) the work environment has a significant effect on employee performance, (2) work stress has a significant effect on employee performance, (3) the work environment and work stress together affect employee performance. Keywords : Work environment, Job Stress, Employee Performance, General Election Commission of North Sulawesi Province

Penerapan Prinsip Good Governance terhadap Kualitas Pelayanan Publik

This study aims to determine the application of the principles of good governance, the quality of public services, and the effect of applying the principles of good governance on the quality of public services at the Makassar City Land Office. This research is a quantitative descriptive study using incidental sampling techniques. The data was collected by using a questionnaire, conducting interviews, observation, and documentation. The data analysis technique used is descriptive statistical analysis and inferential statistics (product moment correlation test) using the SPSS 18 application. The results of the descriptive analysis show that the application of the principles of good governance and the quality of public services at the Makassar City Land Office belongs to the good category in terms of indicator measuring the variable. The result of the product moment correlation analysis shows that the effect of the application of the principles of good governance governance on the quality of public services is 0.790, which is positive, which means that the level of influence is in the strong category