Regulating Vendor-Client Workarounds: An Information Brokering Approach

Under pressure to deliver value, whilst driving down costs, shared service units (SSUs) themselves are turning to outsourcing. Despite efforts to manage both relationships, it can be the case that the SSU’s internal clients communicate directly with an external vendor, exchanging information which bypasses the SSU. The use of such illegitimate communication channels lead to what we refer to in this paper as Vendor-Client (V-C) workarounds. How units cope with V-C workarounds to limit detrimental impacts, whilst encouraging or accommodating those of potential benefit, has been largely understudied. This working paper draws on preliminary data, from the shared finance unit of a global logistics organization, to answer our main research question: How do SSUs regulate existing Vendor-Client workarounds to benefit information flow? In answering the question, we take an Information Brokering perspective to help explain the how SSUs leverage their position as intermediaries and manage information interfaces to regulate workarounds

Knowledge Overlap in Nearshore Service Delivery

Multinational organizations now increasingly source tasks from nearshore units. While, offshore locations promise superior opportunities for cost savings and access to large scale, flexible workforces, organisations are increasingly distributing work much closer to home (Deliotte 2014). One of the biggest attractions of nearshore locations is proximity. In principle nearshore units are geographically, temporally, and culturally closer to their onshore counterparts reducing the cost and coordination effort to manage distance. Despite the anticipation that onshore units and nearshore units will operate effectively from distinctive and separate knowledge bases, they continue to be bogged down by knowledge overlaps. Knowledge overlaps (KOs) are a duplication of information and know-how of specific migrated activities that allow onshore units to retain control of nearshore units. In this paper, we draw on data from an on-going qualitative case study to demonstrate how nearshore units manage KOs and relinquish control of processes

Information brokering in globally distributed work: a workarounds perspective

Past studies have so far taken an interest in the two important roles intermediaries play to effectively broker information. One, where intermediaries connect information between multiple users. Two, where they protect information being transmitted. Common to these two streams is the assumption that efficient brokering takes place when information is visible. However, in practice, information exchanges bypass the intermediary for various reasons. Despite this, existing research has paid little attention how intermediaries broker effectively when information is not visible. Drawing on a qualitative case study in a globally distributed finance function we explore how intermediaries broker in a complex, distributed setting that creates conditions to distort and hide information. We contribute to brokering literature by offering a new third role: regulating information. Our research also provides insights for intermediary management by illuminating the normative complexity of information workarounds which aid problem-solving but leads to information hiding

Paradox and the negotiation of tensions in globally distributed work

Tensions are a major source of communication problems, coordination issues and conflict in globally distributed work (GDW). In this paper we argue that extant literature falls short of addressing tensions in GDW at two levels. First, it fails to fully account for the intrinsic and entrenched nature of tensions in GDW, suggesting instead that they can be resolved or made to disappear. Second, it does not examine the key interactions amongst different kinds of tensions. Drawing on qualitative data from a distributed finance organization and applying concepts from paradox theory, we show how globally distributed units negotiate knowledge, power and identity tensions in collaborative work. The findings illuminate how a sequential enactment of both formal and informal solutions can better address tensions and generate collaborative opportunities in GDW. Building on the findings, we develop a phasal model of tension evolution and management in GDW which explains how tensions evolve from a phase of suppression through to a phase of attenuation. We demonstrate the interactions of knowledge-power-identity tensions against a background of defensive, interactive and collaborative behaviors, and suggest several practical implications for GDW practice

Supplementing feedlot steers and heifers with Zilmax increases proportions of strip loin, chuck clod, and top sirloin steaks exceeding Warner-Bratzler shear force thresholds, whereas aging moderates this effect

Ractopamine hydrochloride (Elanco, Greenfield, IN) and Zilmax (zilpaterol hydrochloride; Intervet/Schering-Plough, Millsboro, DE) are β-adrenergic agonists approved in the United States and several other countries to increase growth rate, improve efficiency of feed utilization, and increase carcass meat yield. Zilmax has been shown to improve feed efficiency by 26% and increase hot carcass weight, longissimus muscle area, and meat yield. However, a few studies have shown that Zilmax significantly increased Warner-Bratzler shear force values (decreased tenderness). The objectives of our research were to determine the effects of supplementing feedlot diets of steers and heifers with Zilmax for 0, 20, 30, or 40 days before harvest and the subsequent effects of 7, 14, and 21 days of aging on tenderness of steer and heifer Longissimus lumborum (from strip loins) and heifer Triceps brachii (from chuck clods) and Gluteus medius (from top sirloin butts) muscles

Semiconductive and Photoconductive Properties of the Single Molecule Magnets Mn12_{12}-Acetate and Fe8_8Br8_8

Resistivity measurements are reported for single crystals of Mn$_{12}$-Acetate and Fe$_8$Br$_8$. Both materials exhibit a semiconductor-like, thermally activated behavior over the 200-300 K range. The activation energy, $E_a$, obtained for Mn$_{12}$-Acetate was 0.37 $\pm$ 0.05 eV, which is to be contrasted with the value of 0.55 eV deduced from the earlier reported absorption edge measurements and the range of 0.3-1 eV from intramolecular density of states calculations, assuming $2E_a$= $E_g$, the optical band gap. For Fe$_8$Br$_8$, $E_a$ was measured as 0.73 $\pm$ 0.1 eV, and is discussed in light of the available approximate band structure calculations. Some plausible pathways are indicated based on the crystal structures of both lattices. For Mn$_{12}$-Acetate, we also measured photoconductivity in the visible range; the conductivity increased by a factor of about eight on increasing the photon energy from 632.8 nm (red) to 488 nm (blue). X-ray irradiation increased the resistivity, but $E_a$ was insensitive to exposure.Comment: 7 pages, 8 figure

System Size and Energy Dependence of Jet-Induced Hadron Pair Correlation Shapes in Cu+Cu and Au+Au Collisions at sqrt(s_NN) = 200 and 62.4 GeV

We present azimuthal angle correlations of intermediate transverse momentum (1-4 GeV/c) hadrons from {dijets} in Cu+Cu and Au+Au collisions at sqrt(s_NN) = 62.4 and 200 GeV. The away-side dijet induced azimuthal correlation is broadened, non-Gaussian, and peaked away from \Delta\phi=\pi in central and semi-central collisions in all the systems. The broadening and peak location are found to depend upon the number of participants in the collision, but not on the collision energy or beam nuclei. These results are consistent with sound or shock wave models, but pose challenges to Cherenkov gluon radiation models.Comment: 464 authors from 60 institutions, 6 pages, 3 figures, 2 tables. Submitted to Physical Review Letters. Plain text data tables for the points plotted in figures for this and previous PHENIX publications are (or will be) publicly available at http://www.phenix.bnl.gov/papers.htm

Improved Measurement of Double Helicity Asymmetry in Inclusive Midrapidity pi^0 Production for Polarized p+p Collisions at sqrt(s)=200 GeV

We present an improved measurement of the double helicity asymmetry for pi^0 production in polarized proton-proton scattering at sqrt(s) = 200 GeV employing the PHENIX detector at the Relativistic Heavy Ion Collider (RHIC). The improvements to our previous measurement come from two main factors: Inclusion of a new data set from the 2004 RHIC run with higher beam polarizations than the earlier run and a recalibration of the beam polarization measurements, which resulted in reduced uncertainties and increased beam polarizations. The results are compared to a Next to Leading Order (NLO) perturbative Quantum Chromodynamics (pQCD) calculation with a range of polarized gluon distributions.Comment: 389 authors, 4 pages, 2 tables, 1 figure. Submitted to Phys. Rev. D, Rapid Communications. Plain text data tables for the points plotted in figures for this and previous PHENIX publications are (or will be) publicly available at http://www.phenix.bnl.gov/papers.htm

Formation of dense partonic matter in relativistic nucleus-nucleus collisions at RHIC: Experimental evaluation by the PHENIX collaboration

Extensive experimental data from high-energy nucleus-nucleus collisions were recorded using the PHENIX detector at the Relativistic Heavy Ion Collider (RHIC). The comprehensive set of measurements from the first three years of RHIC operation includes charged particle multiplicities, transverse energy, yield ratios and spectra of identified hadrons in a wide range of transverse momenta (p_T), elliptic flow, two-particle correlations, non-statistical fluctuations, and suppression of particle production at high p_T. The results are examined with an emphasis on implications for the formation of a new state of dense matter. We find that the state of matter created at RHIC cannot be described in terms of ordinary color neutral hadrons.Comment: 510 authors, 127 pages text, 56 figures, 1 tables, LaTeX. Submitted to Nuclear Physics A as a regular article; v3 has minor changes in response to referee comments. Plain text data tables for the points plotted in figures for this and previous PHENIX publications are (or will be) publicly available at http://www.phenix.bnl.gov/papers.htm

The PHENIX Experiment at RHIC

The physics emphases of the PHENIX collaboration and the design and current status of the PHENIX detector are discussed. The plan of the collaboration for making the most effective use of the available luminosity in the first years of RHIC operation is also presented.Comment: 5 pages, 1 figure. Further details of the PHENIX physics program available at http://www.rhic.bnl.gov/phenix