Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale

Regional tourist destinations - the role of information and communications technology (ICT) in collaboration amongst tourism providers

The tourism industry can be seen as one of the first business sectors where business functions are almost exclusively using information and communications technologies (ICT). This has impacted on the way in which regional tourism destinations are promoted. The method of promoting regions via the development of regional tourist destination websites or portals using Internet technologies is increasingly being adopted both in Australia and around the world. This paper investigates whether this approach is the most effective to achieve increased awareness and subsequent visitation of a region. Are there other ways to achieve a similar outcome? One such alternative is via a bottom up approach achieved through co-opetition or collaboration established within the group of local tourism industry operators. This cooperative networking is made possible via the use of ICT to facilitate the establishment of virtual business networks amongst tourism operators in a local community, cascading into an informal secondary tourism network within that region. In many Australian regional areas the tourism bureau has been the key node for local tourism, but this structure has been fraught with many problems. Little is known about their effectiveness in delivering services to local small and medium tourism enterprises (SMTEs). The role of tourism bureaus in local tourism networks is changing and a study of this dynamic is provided here as an example of the interaction between top down and bottom up approaches. Published case studies from around the world are considered demonstrating alternative approaches to using ICT to promote a region and communicate with potential visitors. Future empirical research is required to more fully understand the effectiveness of the different approaches

Examining the trip experience on competitive advantage creation in tourism

Researchers thanked for the support by Directorate of Research and Community Service. Directorate General of Strengthening Research and Development. Ministry of Research, Technology, and Higher Education of Indonesia for the funding in year 2019.Purpose: This study aims to examine the trip experience on competitive advantage creation in Indonesia tourism. Trip experience includes transportation, accommodation, tour guide, and tourism activities. Design/Methodology/Approach: The research population consists of all international tourists who visited Indonesia through Soekarno Hatta International Airport (Jakarta) and Ngurah Rai International Airport (Bali). The questionnaire was constructed in English and translated into Arabic and Mandarin. Convenience sampling techniques were used to collect data. Out of 500 questionnaires distributed, only 415 were valid and used for analysis. Partial Least Square by SMART-PLS 3.0 software was used for data analysis. Findings: Result shows that transportation, accommodation and tourist activities are positively significant factors on tourist loyalty and mediated by tourist satisfaction. Whereas, tour guides have positively but not significant influence on tourist loyalty and mediated by tourist satisfaction. Practical implications: The study provides a practical implication which requires a close relationship of state governments and tourism companies in order to have good cooperative and coordination to competitive advantage creation. Originality/Value: As this study is based on recent studies on tourism destination in competitive advantage creation it brings a new insight of analyzing the two cities of highest tourists visits in order to understand the condition of overall Indonesian tourism.peer-reviewe

Customer empowerment in tourism through Consumer Centric Marketing (CCM)

We explain Consumer Centric Marketing (CCM) and adopt this new technique to travel context. Benefits and disadvantages of the CCM are outlined together with warnings of typical caveats Value: CCM will be expected as the norm in the travel industry by customers of the future, yet it is only the innovators who gain real tangible benefits from this development. We outline current and future opportunities to truly place your customer at the centre and provide the organisation with some real savings/gains through the use of ICT Practical Implications: We offer tangible examples for travel industry on how to utilise this new technology. The technology is already available and the ICT companies are keen to establish ways how consumers can utilise it, i.e. by providing ‘content’ for these ICT products the travel industry can fully gain from these developments and also enhance consumers’ gains from it. This can result in more satisfied customers for the travel (as well as ICT) companies thus truly adopting the basic philosophy of marketin

Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

El reto de vincular reputación online de destinos turísticos con competitividad

The aim of this study is to evidence how 2.0 conversations in social media impact the reputation of destinations. Additionally, the influence of co-creation practices is analysed. The five most competitive destinations worldwide have been chosen for the research. This paper demonstrates that monitoring social media is a challenge in tourism and is a strategic tool to support process decision making and for destination brand building in a sustainable way. Currently, there are several monitoring and analytic tools, but there is a lack of models to systematise and harness it for the Destination Management Organization (DMOs). In conclusion, how tourists play the main role in the competitiveness of Destinations with their experiences and opinions are considered, along with some keys for successful management of social media are given in the view of the results.info:eu-repo/semantics/publishedVersio

A satellite navigation system to improve the management of intermodal drayage

The intermodal transport chain can become more efficient by means of a good organization of the drayage movements. Drayage in intermodal container terminals involves the pick up or delivery of containers at customer locations, and the main objective is normally the assignment of transportation tasks to the different vehicles, often with the presence of time windows. The literature shows some works on centralised drayage management, but most of them consider the problem only from a static and deterministic perspective, whereas the work we present here incorporates the knowledge of the real-time position of the vehicles, which permanently enables the planner to reassign tasks in case the problem conditions change. This exact knowledge of position of the vehicles is possible thanks to a geographic positioning system by satellite (GPS, Galileo, Glonass), and the results show that this additional data can be used to dynamically improve the solution

Dovetail: Stronger Anonymity in Next-Generation Internet Routing

Current low-latency anonymity systems use complex overlay networks to conceal a user's IP address, introducing significant latency and network efficiency penalties compared to normal Internet usage. Rather than obfuscating network identity through higher level protocols, we propose a more direct solution: a routing protocol that allows communication without exposing network identity, providing a strong foundation for Internet privacy, while allowing identity to be defined in those higher level protocols where it adds value. Given current research initiatives advocating "clean slate" Internet designs, an opportunity exists to design an internetwork layer routing protocol that decouples identity from network location and thereby simplifies the anonymity problem. Recently, Hsiao et al. proposed such a protocol (LAP), but it does not protect the user against a local eavesdropper or an untrusted ISP, which will not be acceptable for many users. Thus, we propose Dovetail, a next-generation Internet routing protocol that provides anonymity against an active attacker located at any single point within the network, including the user's ISP. A major design challenge is to provide this protection without including an application-layer proxy in data transmission. We address this challenge in path construction by using a matchmaker node (an end host) to overlap two path segments at a dovetail node (a router). The dovetail then trims away part of the path so that data transmission bypasses the matchmaker. Additional design features include the choice of many different paths through the network and the joining of path segments without requiring a trusted third party. We develop a systematic mechanism to measure the topological anonymity of our designs, and we demonstrate the privacy and efficiency of our proposal by simulation, using a model of the complete Internet at the AS-level