Lean Service Innovation

Abstract: The purpose of this paper is to propose an approach to lean service innovation. The knowledge gap relates to three specific challenges of service innovation: early identification of the core customer value with business potential, in-depth understanding of customer value for new or potential customers, and discovery and utilization of latent customer needs. As a result, this article introduces a model of lean service innovation. The model focuses on the process rather than on single cocreation methods. The model shows how a new service can iteratively be developed through several improvementroundsintoafinalservice,andeachroundincreasesthecompany’sunderstanding of customer value and capability to better integrate resources for this. Both the theoretical domain and the application of service-dominant logic can be extended with the lean service innovation approach introduced here. It shows the process of in-depth learning with customers and the rapid prototyping of a service. It facilitates early identification of the core customer value with business potential in the innovation process, identification of customer value for new or potential customers, and discovery and utilization of latent customer needs in innovation. It illustrates repeated experimentation andimprovementofservicewithcustomersandultimatelysupportstheimplementation of service-dominant logic in innovation

Service logic business model canvas

Abstract: The purpose of this article is to develop a service logic oriented framework for business model development. “Service logic” covers the basic principles of the three contemporary customer value focused business logics: service-dominant logic, service logic, and customer-dominant logic..

Fostering Learning with Challenge-Based Innovation in Higher Education : Case CERN Bootcamp

This article presents findings on learning with challenge-based innovation (CBI) in higher education. It describes how different dimensions of Significant Learning are enhanced with challenge-based innovation among multidisciplinary students in higher education. It is based on a case study on designing and implementing a master’s-level course for learning service design by solving societal challenges related to United Nations’ sustainable development goals (SDG) with challenge-based innovation at CERN IdeaSquare. As a result, this article describes how the case CBI enhances Significant Learning, and what is critical for instructors and organizers of challenge-based innovation.This article presents findings on learning with challenge-based innovation (CBI) in higher education. It describes how different dimensions of Significant Learning are enhanced with challenge-based innovation among multidisciplinary students in higher education. It is based on a case study on designing and implementing a master’s-level course for learning service design by solving societal challenges related to United Nations’ sustainable development goals (SDG) with challenge-based innovation at CERN IdeaSquare. As a result, this article describes how the case CBI enhances Significant Learning, and what is critical for instructors and organizers of challenge-based innovation.Peer reviewe

Phthalates, ovarian function and fertility in adulthood

Phthalates are a family of high-production volume industrial chemicals used in the manufacture of plastics. Some phthalates are regulated as endocrine disrupting chemicals (EDCs) and reproductive toxicants based on adverse effects in the male. Potential effects in females are less understood although exposure levels can be higher in women compared to men. Here, we review the literature on the effects of phthalate exposures in adulthood on ovarian function and fertility in women. Experimental studies using cell cultures and rodents combined with human evidence from epidemiological studies suggest that phthalates pose a hazard to ovaries. Phthalates can disrupt follicle growth pattern, increase oxidative stress and cause follicle death. These effects could lead to infertility, faster depletion of ovarian reserve, and earlier reproductive senescence. However, more studies using more realistic exposure levels will be needed to properly assess the risks in women. (c) 2021 The Author(s). Published by Elsevier Ltd. This is an open access article under the CC BY license (http://creativecommons. org/licenses/by/4.0/).</p

Combining industry development and research in higher education: A case study

publishedVersionNon peer reviewe

Skenaariotyöskentelyllä tietoa tulevaisuuden sosiaali- ja terveyspalveluista ja osaamistarpeista

The aim of the two development projects was to provide information about the future of digital social- and health care and the necessary future competencies. Data acquisition was carried out by scenario work in the future workshops. The workshops were attended total of 73 people. The participants worked in the social and health care, both in the public and private sectors, in ICT companies, in educational organizations, and in the third sector. Among the participants were also ordinary citizens. The workshops were remotely connected and data was collected into electronic bulletin boards. The workshops produced total of 25 scenarios, which found eight different themes: information management, quantified self, remote services, robotics - automation of manual labour, multiprofessionality, digital architecture, customer-oriented services and the customer's responsibility, and human encounter. Future competency consisted of ten areas of expertise, which classified into three broader categories: basic know-how of social and health care professionals, special know-how of social and health care professionals and the collective know-how of social and health care and technology professionals. The special know-how also includes information systems and software development skills. Scenario work provided preliminary information about the future social and health services and qualifications. This information will be used in further development projects of digital services as well as more widely in education planning. The future workshops provided information about the scenario method and its compatibility with development activities.Kahden kehittämishankkeen tavoitteena oli tuottaa tietoa sosiaali- ja terveydenhuollon digitaalisista tulevaisuuksista ja tulevaisuudessa tarvittavasta osaamisesta. Tiedonhankinta toteutettiin skenaariotyöskentelynä tulevaisuustyöpajoissa. Työpajoihin osallistui yhteensä 73 henkilöä. Osallistujat työskentelivät sosiaali- ja terveydenhuollossa julkisella ja yksityisellä sektorilla, ICT-yrityksissä, koulutusorganisaatioissa sekä kolmannella sektorilla, mukana oli myös kansalaisia. Työpajoissa hyödynnettiin myös etäyhteyttä ja aineisto koottiin sähköisille ilmoitustauluille. Työpajoissa tuotettiin yhteensä 25 skenaariota, joista löytyi kahdeksan erilaista teemaa: tiedonhallinta, biohakkerointi, etäpalvelut, robotiikka – suorittavan työn automatisointi, moniammatillisuus, digiarkkitehtuuri, asiakaslähtöisyys ja asiakkaan vastuu sekä inhimillinen kohtaaminen. Tulevaisuuden osaaminen muodostui kymmenestä osaamisalueesta, jotka edelleen luokiteltiin kolmeen laajempaan luokkaan: sosiaali- ja terveydenhuollon ammattilaisen perusosaaminen, sosiaali- ja terveydenhuollon ammattilaisen erikoisosaaminen, teknologian ja sosiaali- ja terveydenhuollon ammattilaisen yhteinen osaaminen. Sosiaali- ja terveydenhuollon ammattilaisen erikoisosaamiseen sisältyy myös tietojärjestelmien ja ohjelmistojen kehittämisosaaminen. Skenaariotyöskentelyllä saatiin alustavaa tietoa tulevaisuuden sosiaali- ja terveyspalveluista ja osaamistarpeista. Tätä tietoutta käytetään kehittämishankkeissa digitaalisten palvelujen kehittämisessä sekä laajemmin koulutussuunnittelussa. Tulevaisuustyöpajoissa saatiin tietoa myös skenaariotyöskentelystä ja sen soveltuvuudesta kehittämistoiminnalle

Locating distributed leadership

This special issue addresses a number of the key themes that have been surfacing from the literature on distributed leadership (DL) for some time. Together with those papers selected to be included in this special issue, the authors set out both to explore and contribute to a number of the current academic debates in relation to DL, while at the same time examining the extent to which research on DL has permeated the management field. The paper examines a number of key concepts, ideas and themes in relation to DL and, in so doing, highlights the insights offered through new contributions and interpretations. The paper offers a means by which forms of DL might be conceptualized to be better incorporated into researchers' scholarship and research, and a framework is presented which considers a number of different dimensions of DL, how it may be planned, and how it may emerge, together with how it may or may not align with other organizational activities and aspects. © 2011 The Authors. International Journal of Management Reviews © 2011 British Academy of Management and Blackwell Publishing Ltd