10 research outputs found

    The SERPVAL scale: a multi-item scale for measuring service personal values

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    Personal values have long been considered an important variable in understanding consumer purchasing behaviors. Although research on values has been performed in a wide range of social disciplines, this variable has never been operationalized in the service management ontext. In this paper we develop a scale that measures the personal values that are associated with buying a service: the Service Personal Values (SERPVAL) scale. Insights from an empirical study of 386 service users indicate that this scale is multi-dimensional. It presents four dimensions of service value to 1) living comfort, 2) peaceful life, 3) social recognition, and 4) social integration. Discussion centers on implications of this scale to theory and to managerial development of services strategies. Directions for future research in services management and personal values are also presented.Services Management, Services Marketing, Personal Values, Measurement, SERPVAL Scale

    The Serpval Scale: a Multi-Item Scale for Measuring Service Personal Values

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    Personal values have long been considered an important variable in understanding consumer purchasing behaviors. Although research on values has been performed in a wide range of social disciplines, this variable has never been operationalized in the service management context. In this paper we develop a scale that measures the personal values that are associated with buying a service: the Service Personal Values (SERPVAL) scale. Insights from an empirical study of 386 service users indicate that this scale is multi-dimensional. It presents four dimensions of service value to 1) living comfort, 2) peaceful life, 3) social recognition, and 4) social integration. Discussion centers on implications of this scale to theory and to managerial development of services strategies. Directions for future research in services management and personal values are also presented.N/

    Ainda estou a aprender. As tecnologias no apoio à avaliação e à intervenção nas dificuldades na aprendizagem da leitura

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    [Nota prévia] A plataforma educativa interativa AEA - AINDA ESTOU A APRENDER (https://aindaestouaprender.com/) é um recurso educativo, de acesso livre, que tem como finalidade principal apoiar a aprendizagem da leitura, nomeadamente em alunos que apresentam dificuldades (DAL). Especificamente, pretendeu-se disponibilizar a professores e a outros profissionais um conjunto de atividades e materiais de avaliação que permitam a descrição quer dos conhecimentos/competências já adquiridos no âmbito da leitura, quer das competências em que os alunos apresentam dificuldades. Esta avaliação deve ser conduzida na ótica da organização de um plano de intervenção individualizado e adequado ao padrão e ao perfil de dificuldades de cada aluno. Para tal, foi também desenvolvido um conjunto de materiais, organizados em duas Páginas – “O que já sei” e “Vou aprender” –, que permitem, respetivamente, efetuar a avaliação e o treino/consolidação de aprendizagens no âmbito da leitura. Pais, outros técnicos, e alunos (com ou sem dificuldades) podem aceder igualmente à Plataforma e a todas as atividades nela inseridas. A conceção deste recurso pedagógico está ancorada numa revisão sistemática da investigação que tem sido produzida na área das Dificuldades de Aprendizagem da Leitura (DAL). A construção deste recurso educativo foi possível graças ao financiamento obtido no âmbito do Concurso de Apoio a Projetos de Investigação nos Domínios da Língua e da Cultura Portuguesas (Ref. 134604) promovido pela Fundação Calouste Gulbenkian através do Programa Gulbenkian de Língua e Cultura Portuguesas em 2014. Esta obra integra todos os conteúdos desenvolvidos (e que fazem parte da plataforma AEA), desde os referenciais teóricos às grelhas de avaliação, passando pela descrição dos procedimentos/atividades e materiais a usar na avaliação e intervenção nas DAL. Embora as atividades propostas sejam efetuadas maioritariamente em formato digital, elas estão também disponíveis para serem efetuadas em formato “papel e lápis”. Apesar de toda a informação presente nesta obra estar acessível na plataforma, entendeu-se que a sua organização em formato de e-book, poderia constituir-se como facilitadora na exploração da plataforma e como alternativa para os utilizadores que preferem a leitura em formato livro. Assim sendo, e uma vez que a presente edição reproduz, na íntegra, os conteúdos e materiais disponibilizados na plataforma, ao longo deste livro o leitor irá encontrar, frequentemente, a expressão “nesta plataforma”. Alguns dos materiais usados são apresentados em formato áudio ou vídeo, pelo que, em caso de se optar por implementar as atividades em formato “papel e lápis”, estes materiais terão de ser previamente descarregados através do Repositorium da Universidade do Minho em http://hdl.handle.net/1822/42431 ou na Biblioteca da plataforma em https://aindaestouaprender.com/. É permitida a duplicação de todos os materiais desta obra exclusivamente para efeitos de intervenção e de investigação. As autorasTrabalho financiado no Concurso de Apoio a Projetos de Investigação nos Domínios da Língua e da Cultura Portuguesas (Ref. 134604) promovido pela Fundação Calouste Gulbenkian através do Programa Gulbenkian de Língua e Cultura Portuguesas em 2014, tendo sido cofinanciado pela Fundação para a Ciência e Tecnologia e pelo Ministério da Ciência, Tecnologia e Ensino Superior, através de fundos nacionais, e pelo FEDER, através do COMPETE 2020, no âmbito do acordo Portugal 2020 (POCI-01-0145-FEDER-007653)

    Altimetry for the future: Building on 25 years of progress

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    In 2018 we celebrated 25 years of development of radar altimetry, and the progress achieved by this methodology in the fields of global and coastal oceanography, hydrology, geodesy and cryospheric sciences. Many symbolic major events have celebrated these developments, e.g., in Venice, Italy, the 15th (2006) and 20th (2012) years of progress and more recently, in 2018, in Ponta Delgada, Portugal, 25 Years of Progress in Radar Altimetry. On this latter occasion it was decided to collect contributions of scientists, engineers and managers involved in the worldwide altimetry community to depict the state of altimetry and propose recommendations for the altimetry of the future. This paper summarizes contributions and recommendations that were collected and provides guidance for future mission design, research activities, and sustainable operational radar altimetry data exploitation. Recommendations provided are fundamental for optimizing further scientific and operational advances of oceanographic observations by altimetry, including requirements for spatial and temporal resolution of altimetric measurements, their accuracy and continuity. There are also new challenges and new openings mentioned in the paper that are particularly crucial for observations at higher latitudes, for coastal oceanography, for cryospheric studies and for hydrology. The paper starts with a general introduction followed by a section on Earth System Science including Ocean Dynamics, Sea Level, the Coastal Ocean, Hydrology, the Cryosphere and Polar Oceans and the ‘‘Green” Ocean, extending the frontier from biogeochemistry to marine ecology. Applications are described in a subsequent section, which covers Operational Oceanography, Weather, Hurricane Wave and Wind Forecasting, Climate projection. Instruments’ development and satellite missions’ evolutions are described in a fourth section. A fifth section covers the key observations that altimeters provide and their potential complements, from other Earth observation measurements to in situ data. Section 6 identifies the data and methods and provides some accuracy and resolution requirements for the wet tropospheric correction, the orbit and other geodetic requirements, the Mean Sea Surface, Geoid and Mean Dynamic Topography, Calibration and Validation, data accuracy, data access and handling (including the DUACS system). Section 7 brings a transversal view on scales, integration, artificial intelligence, and capacity building (education and training). Section 8 reviews the programmatic issues followed by a conclusion

    Altimetry for the future: building on 25 years of progress

    Get PDF
    In 2018 we celebrated 25 years of development of radar altimetry, and the progress achieved by this methodology in the fields of global and coastal oceanography, hydrology, geodesy and cryospheric sciences. Many symbolic major events have celebrated these developments, e.g., in Venice, Italy, the 15th (2006) and 20th (2012) years of progress and more recently, in 2018, in Ponta Delgada, Portugal, 25 Years of Progress in Radar Altimetry. On this latter occasion it was decided to collect contributions of scientists, engineers and managers involved in the worldwide altimetry community to depict the state of altimetry and propose recommendations for the altimetry of the future. This paper summarizes contributions and recommendations that were collected and provides guidance for future mission design, research activities, and sustainable operational radar altimetry data exploitation. Recommendations provided are fundamental for optimizing further scientific and operational advances of oceanographic observations by altimetry, including requirements for spatial and temporal resolution of altimetric measurements, their accuracy and continuity. There are also new challenges and new openings mentioned in the paper that are particularly crucial for observations at higher latitudes, for coastal oceanography, for cryospheric studies and for hydrology. The paper starts with a general introduction followed by a section on Earth System Science including Ocean Dynamics, Sea Level, the Coastal Ocean, Hydrology, the Cryosphere and Polar Oceans and the “Green” Ocean, extending the frontier from biogeochemistry to marine ecology. Applications are described in a subsequent section, which covers Operational Oceanography, Weather, Hurricane Wave and Wind Forecasting, Climate projection. Instruments’ development and satellite missions’ evolutions are described in a fourth section. A fifth section covers the key observations that altimeters provide and their potential complements, from other Earth observation measurements to in situ data. Section 6 identifies the data and methods and provides some accuracy and resolution requirements for the wet tropospheric correction, the orbit and other geodetic requirements, the Mean Sea Surface, Geoid and Mean Dynamic Topography, Calibration and Validation, data accuracy, data access and handling (including the DUACS system). Section 7 brings a transversal view on scales, integration, artificial intelligence, and capacity building (education and training). Section 8 reviews the programmatic issues followed by a conclusion

    ARIA masterclass 2018: From guidelines to real-life implementation

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    Over the past 20 years, ARIA (Allergic Rhinitis and its Impact on Asthma) has developed various guidelines for the treatment of allergic rhinitis (AR) and asthma multimorbidity. Over time, the ARIA initiative has evolved to ensure the highest level of bestpractices adoption in real life settings. It has evolved towards Integrated Care Pathways (ICPs) using mobile technology, and has now entered a new phase in which change management is key to provide an active and healthy life to all AR patients. With that in mind, the first ARIA masterclass was held on 12th September 2018 in Brussels, Belgium. The masterclass aimed at informing clinicians about the principles of change management, providing unbiased education on diagnosis and treatments, sharing the most recent research data on AR and multimorbidities, and creating a snowball effect to increase the adoption of best practices around the globe. This report provides an overview of the ARIA masterclass concept, summarizes the key lectures and discussions, and gives an outline of the future key development.status: publishe

    ARIA masterclass 2018 : from guidelines to real-life implementation

    No full text
    Over the past 20 years, ARIA (Allergic Rhinitis and its Impact on Asthma) has developed various guidelines for the treatment of allergic rhinitis (AR) and asthma multimorbidity. Over time, the ARIA initiative has evolved to ensure the highest level of best-practices adoption in real life settings. It has evolved towards Integrated Care Pathways (ICPs) using mobile technology, and has now entered a new phase in which change management is key to provide an active and healthy life to all AR patients. With that in mind, the first ARIA masterclass was held on 12th September 2018 in Brussels, Belgium. The masterclass aimed at informing clinicians about the principles of change management, providing unbiased education on diagnosis and treatments, sharing the most recent research data on AR and multimorbidities, and creating a snowball effect to increase the adoption of best practices around the globe. This report provides an overview of the ARIA masterclass concept, summarizes the key lectures and discussions, and gives an outline of the future key development
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