134 research outputs found

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    Alfred Turner sat hunched over his plate, transferring food to his mouth in a steady, unbroken stream..

    Authentic Leadership and Positive Psychological Capital: The Mediating Role of Trust at the Group Level of Analysis

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    This study investigates the relationship between authentic leadership, trust, positive psychological capital (PsyCap), and performance at the group level of analysis. Data were collected from a small Midwestern chain of retail clothing stores, a context in which the needs for both authentic leadership and a positive sales staff are integral to the firm’s performance. Constructs were aggregated to the store (group) level to test relationships between perceptions of authentic leadership, trust in management, positive psychological capital, and performance. Trust in management was found to mediate the relationship between PsyCap and performance and to partially mediate the relationship be¬tween authentic leadership and performance. Future discussions and implications are discussed

    Experimentally Analyzing the Impact of Leader Positivity on Follower Positivity and Performance

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    This field experimental study examined the role that positive leadership plays in producing effective leader and follower outcomes. Specifically, a sample of engineers (N = 106) from a very large aerospace firm were randomly assigned to four experimental conditions. Two conditions involved assigning these engineers to a low and high problem complexity condition. The other two conditions represented high versus low conveyed leader positivity. The results indicated a positive relationship between the leaders’ positivity and the followers’ positivity and performance, as well as a negative relationship between problem complexity and follower positivity. The study limitations, needed future research, and practical implications of these findings conclude the article

    Pushing the Margins: A Dynamic Model of Idiosyncrasy Credit in Top Management Team Behavior

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    Top management teams (TMT) behave both conventionally and unconventionally to implement strategic change in organizations. These behaviors are information used by organizational stakeholders to evaluate the TMT. However, because of limited cognitive resources, the cost of cognitive changes and the inherent variability of environments and relationships, stakeholders operate using the “latitude of norms,” which provides thresholds to measure the need for reappraisal and change. We explore this process of discontinuous reappraisals by reviewing past idiosyncratic credit literature and integrate it with expectancy violations theory to propose a theory of dynamic idiosyncratic credit. Both research and managerial implications are discussed

    Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness

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    Retailers gather data about customers' online behavior to develop personalized service offers. Greater personalization typically increases service relevance and customer adoption, but paradoxically, it also may increase customers' sense of vulnerability and lower adoption rates. To demonstrate this contradiction, an exploratory field study on Facebook and secondary data about a personalized advertising campaign indicate sharp drops in click-through rates when customers realize their personal information has been collected without their consent. To investigate the personalization paradox, this study uses three experiments that confirm a firm's strategy for collecting information from social media websites is a crucial determinant of how customers react to online personalized advertising. When firms engage in overt information collection, participants exhibit greater click-through intentions in response to more personalized advertisements, in contrast with their reactions when firms collect information covertly. This effect reflects the feelings of vulnerability that consumers experience when firms undertake covert information collection strategies. Trust-building marketing strategies that transfer trust from another website or signal trust with informational cues can offset this negative effect. These studies help unravel the personalization paradox by explicating the role of information collection and its impact on vulnerability and click-through rates

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    The performance impact of leader positive psychological capital and situational complexity

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    A field sample of electrical, mechanical and aeronautical engineers randomly assigned to four different experimental conditions was used to test the theoretical model presented. Complexity in the context, defined by situational ambiguity, risk and uncertainty, was hypothesized to negatively influence follower positive psychological capital (PsyCap). Leader PsyCap was hypothesized to negatively moderate this relationship and weaken the negative relationship between situational complexity and follower PsyCap. Positive engagement was then hypothesized to partially mediate the relationship between follower PsyCap and performance outcomes. Results yield support for the main effects of situational complexity and leader PsyCap on follower PsyCap. However, no moderating effect was found. In addition, follower PsyCap was positively related to follower quality and quantity of performance. This relationship was generally partially mediated through two different operationalizations of follower engagement. Overall, results provide strong implications for the importance of leader PsyCap, situational complexity and the malleability of the PsyCap construct
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