Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale

Social media and tourism : a wishful relationship

For decades hospitality firms were used to domain the communication process. Thematic social network sites such as TripAdvisor became very important tools for travelers when deciding which hotels to book, and what restaurants and tourist attractions to visit, been a visible part of tourism communication evolution. Evidence suggests that e-WOM serves as a primary information source when tourists choose destinations, hotels, and other experiences. The role and use of social media in tourists’ decision making has been widely discuss in tourism and hospitality research, especially in the research phase of the tourist’ travel planning process. With the wide adoption of social media the influence of customers’ word-of-mouth increased and influences not only the research phase, but the repetition and overall customers’ experiences. To answer these questions a model assessing e-wom was developed and data was gathering from TripAdvisor regarding customer’s opinion in restaurant experiences. The results found establish the bases for understanding tourists’ engagement level and profiles.N/

Central-Peripheral Information Behavior Theory

In researching information behavior theory, a significant gap has been revealed: How can information behavior theory comprehensively identify the information behaviors and needs of information communities without the foundational understanding of information, communication, and community, and their intersection? It is asserted in this paper that information behavior theory must clearly define information, communication and community, and how these terms intersect, to comprehensively identify information communities’ information behaviors and needs. To test this thesis, a qualitative study on the tourist information community has been conducted. Seen through the lens of the novel central-peripheral information behavior (CPIB) theory, the tourist information community’s central information behaviors are acquisitional (encountering, seeking, browsing, and searching) and emotional (reacting and sensing). The community’s peripheral information behaviors are collaborating, sharing, and creating. Key information access needs are Internet and mobile technology. Prominent information use needs include mobile applications (e.g., Tripit), social media sites (e.g., Pinterest, and blog sites), Travel 2.0 websites (e.g., TripAdvisor), and e-commerce sites (e.g., Expedia). The paper’s key findings about tourist information behaviors and needs can guide libraries in tailoring services to the tourist information community or hybrid (online and offline) information community member. Libraries have an opportunity to better serve the tourist information community by providing a trustworthy virtual space for members to get together through non-commercial travel cafes. Libraries are also uniquely positioned to help travelers become more culturally competent. In physical spaces of libraries, tourists can be attracted by offering strategically placed and spacious mobile device charging stations

Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study

Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting-edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels

Enhancing travel experience with the combination of information visualization, situation awareness, and distributed cognition

With the new forms of travel introduced by new technologies of transportation and communication, a satisfied travel experience could be affected by various factors before and during a trip. Especially for road trips, traveling by car provides freedom on time control while leading to more possibilities of rescheduling initial plans made under time constraints. When overwhelmed with the need for changed travel context to avoid unexpected events that will require a serious change of initial plans, travelers need to find and access helpful contextual information quickly. This is a context-related decision making process that requires amplifying human situation awareness and supporting distributed cognition, since travel information offers multiple choices. To solve this problem, I applied information visualization as the main design solution. When comparing it with a traditional representation of lists, information visualization displays the advantages of visual representation of abstract data to clarify and depict the information and amplify cognition while improving travel experience intuitively in the domain of user experience design. Therefore in this thesis I will address the approach of implementing recontextualized situation awareness, distributed cognition, and information visualization in a travel-aid system. By using both theoretical and practical design perspectives, I will discuss how to enhance travel experience with represented contextual information that users desire or expect before and during a road trip. I will also explore the new values of this design with strategic business support. Additionally, after conducting research and analysis on existing interaction design parts, I selected a smartphone app to serve as a proper platform with connected multifunctions. Briefly, I begin the thesis with a review of previous theories and aspects of travel planning, information visualization as it relates to travel, situation awareness, and distributed cognition in the design context and related smartphone apps. Then I discuss the process of identifying the specific issues to be solved or improved with a preliminary research of empirical study, followed by an interview, online survey, insights synthesis, and business model design. After a visual-system design was developed, heuristic evaluation was employed to assess the outcome. Lastly, a new round of refined design results is introduced based on outcomes of the evaluation

Impact of Women’s Query Formulation on Searching Satisfaction: Implications for Online Marketing in Hospitality and Tourism

The internet’s lack of organization and overwhelming size prohibits consumers from accessing useful and relevant information. The purpose of this study is to discern whether certain query types yield more satisfying search results for women during the vacation planning process. This research also addresses the discrepancies found between the internet’s ontology of hospitality and tourism offerings and women’s conceptualization of corresponding topics by analyzing search satisfaction. The implications for hospitality and tourism are to have a clearer and more accurate online ontology in order to achieve better target marketing. Women are the focus of this study because they are documented to have decision making authority in areas of restaurant selection, lodging accommodations, shopping excursions and other at destination decisions

The Effects of Social Media Usage on Travel Information Searching and Travel Experience Sharing

The study examined the different impacts of the use of social media in travel planning and travel experience sharing. Data for this study were generated by surveys to an online panel of respondents. A total of 543 completed surveys were used. The results indicated that different social media have different impacts on both travel planning and travel experience sharing following the trip. This study demonstrated the significance of examining different social media in order to understand its role in constructing travel consumption behaviors. Finally, recommendations are presented

Determinants of online leisure travel planning decision processes :a segmented approach

D.B.A. ThesisThere is an abundance of information sources on the Internet that consumers use to plan and book their travel. This information reflects the fact that travel comprises a significant part of the business conducted through the web. Consumers are sometimes faced with a complex task of making purchasing decisions in the dynamic and fast-paced medium of the Internet. In spite of the importance of travel and the intricacies of the decision process, an integrated framework that identifies the various determinants of the online leisure travel planning decision process and how they interact, is largely absent in travel literature. This study aims to make a contribution by extracting from relevant literature useful elements that could comprise such a framework. It also uses several phases of qualitative research to refine the framework, and then a quantitative assessment of data collected from an online questionnaire completed by 1,198 respondents to test specific components of the framework that deal with online travel booking intention. In the final model building stage, three logistic regression models were compared. The first is a parsimonious one containing key determinants that lead to online travel booking intention. These determinants emerged from theoretical frameworks of the theory of reasoned action and innovation adoption theory. The second Model used strictly involvement, motivation, and knowledge variables that are thought to influence online booking intention. The third Model included a combination of relevant predictor variables from the other two Models. The relationship between various demographics and online travel booking intention was investigated yielding some interesting insights. Consequently, this study recommends these demographic variables be considered in segmenting travelers to find those more likely to book online. The determinants of online leisure travel booking decision processes could be used in conjunction with demographic variables to more accurately predict leisure travel website usage