Experiences of People with Visual Impairments in Accessing Online Information and Services: A Systematic Literature Review

The World Wide Web is the largest source of electronic information in the world. Over the years, rapid advances in the internet have made it less accessible thereby making it increasingly difficult for people with visual impairments to access online information and services. This paper systematically reviews previous research to identify challenges that people with visual impairments face, and the role of accessibility technologies and guidelines to support people with visual impairments in their access to online information and services. The findings discuss three categories emerged from the literature: inaccessible content for the visually impaired, improving website accessibility for the visually impaired, and accessibility technologies and their benefits and limitations for people with visual impairments. The findings further discuss the usability issues which are present in accessing online content, the different attempts that have been made to mitigate these problems, and the different guidelines and tools that can be adopted by web designers to make websites more accessible for the visually impaired. It also discusses the versatility and availability of various accessibility technologies. Although these technologies provide basic access to online information, they are greatly limited in their functionality. Therefore, it is up to the web designers to change their perceptions when designing websites. With the proper use of the guidelines, the capabilities of accessibility technologies can be accommodated in making information provided accessible to all users including those with visual impairments. The contributions of this research are that it offers a rigorous narrative review to summarise the state of knowledge on challenges that people with visual impairments face in accessing online information and services, the support and limitations of accessibility technologies in addressing some of these challenges. In addition, this study identifies gaps and areas that deserve more scrutiny in future research including digital exclusion issues among the visually impaired, explanation on the unwillingness of web designers to develop accessible websites, improvements to accessibility technologies to support increasingly visually complex websites, among others. Since the visually impaired are a diverse group with different degrees of impairments, needs and preferences, we encourage researchers to involve them in future studies. Available at: https://aisel.aisnet.org/pajais/vol11/iss2/3

Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

The Accessibility of Mathematical Notation on the Web and Beyond

This paper serves two purposes. First, it offers an overview of the role of the Mathematical Markup Language (MathML) in representing mathematical notation on the Web, and its significance for accessibility. To orient the discussion, hypotheses are advanced regarding users’ needs in connection with the accessibility of mathematical notation. Second, current developments in the evolution of MathML are reviewed, noting their consequences for accessibility, and commenting on prospects for future improvement in the concrete experiences of users of assistive technologies. Recommendations are advanced for further research and development activities, emphasizing the cognitive aspects of user interface design

Enhancing Humanities Research Productivity in a Collaborative Data Sharing Environment

This project represents a multi-organizational, interdisciplinary effort to enhance collaborative research in cultural heritage fields by exploring user experience with Web-based technologies. The objective of this project is to document user needs around online systems for sharing primary data and documentation of cultural heritage collections. To this end, we will draw upon the experience and insights of representatives from different stakeholder groups in three broad arenas: academic researchers, heritage managers, and specialist communities. Investigations undertaken in this study will result in best-practice guidelines to guide humanities computing efforts on how to best meet the diverse user needs in future online data sharing systems. Using an iterative cycle of development, deployment, and evaluation, this project will enhance Open Context, a collaborative, open-access data sharing system already in use for archaeology and related disciplines

Factors Affecting the Accessibility of IT Artifacts: A Systematic Review

Accessibility awareness and development have improved in the past two decades, but many users still encounter accessibility barriers when using information technology (IT) artifacts (e.g., user interfaces and websites). Current research in information systems and human-computer interaction disciplines explores methods, techniques, and factors affecting the accessibility of IT artifacts for a particular population and provides solutions to address these barriers. However, design realized in one solution should be used to provide accessibility to the widest range of users, which requires an integration of solutions. To identify the factors that cause accessibility barriers and the solutions for users with different needs, a systematic literature review was conducted. This paper contributes to the existing body of knowledge by revealing (1) management- and development-level factors, and (2) user perspective factors affecting accessibility that address different accessibility barriers to different groups of population (based on the International Classification of Functioning by the World Health Organization). Based on these findings, we synthesize and illustrate the factors and solutions that need to be addressed when creating an accessible IT artifact

Factors Affecting the Accessibility of IT Artifacts : A Systematic Review

Accessibility awareness and development have improved in the past two decades, but many users still encounter accessibility barriers when using information technology (IT) artifacts (e.g., user interfaces and websites). Current research in information systems and human-computer interaction disciplines explores methods, techniques, and factors affecting the accessibility of IT artifacts for a particular population and provides solutions to address these barriers. However, design realized in one solution should be used to provide accessibility to the widest range of users, which requires an integration of solutions. To identify the factors that cause accessibility barriers and the solutions for users with different needs, a systematic literature review was conducted. This paper contributes to the existing body of knowledge by revealing (1) management- and development-level factors, and (2) user perspective factors affecting accessibility that address different accessibility barriers to different groups of population (based on the International Classification of Functioning by the World Health Organization). Based on these findings, we synthesize and illustrate the factors and solutions that need to be addressed when creating an accessible IT artifact.© 2022 by the Association for Information Systems. Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and full citation on the first page. Copyright for components of this work owned by others than the Association for Information Systems must be honored. Abstracting with credit is permitted. To copy otherwise, to republish, to post on servers, or to redistribute to lists requires prior specific permission and/or fee. Request permission to publish from: AIS Administrative Office, P.O. Box 2712 Atlanta, GA, 30301-2712 Attn: Reprints are via e-mail from [email protected]=vertaisarvioitu|en=peerReviewed

Enabling Customization of Discussion Forums for Blind Users

Online discussion forums have become an integral component of news, entertainment, information, and video-streaming websites, where people all over the world actively engage in discussions on a wide range of topics including politics, sports, music, business, health, and world affairs. Yet, little is known about their usability for blind users, who aurally interact with the forum conversations using screen reader assistive technology. In an interview study, blind users stated that they often had an arduous and frustrating interaction experience while consuming conversation threads, mainly due to the highly redundant content and the absence of customization options to selectively view portions of the conversations. As an initial step towards addressing these usability concerns, we designed PView - a browser extension that enables blind users to customize the content of forum threads in real time as they interact with these threads. Specifically, PView allows the blind users to explicitly hide any post that is irrelevant to them, and then PView automatically detects and filters out all subsequent posts that are substantially similar to the hidden post in real time, before the users navigate to those portions of the thread. In a user study with blind participants, we observed that compared to the status quo, PView significantly improved the usability, workload, and satisfaction of the participants while interacting with the forums

Ontology-based personalisation of e-learning resources for disabled students

Students with disabilities are often expected to use e-learning systems to access learning materials but most systems do not provide appropriate adaptation or personalisation to meet their needs.The difficulties related to inadaptability of current learning environments can now be resolved using semantic web technologies such as web ontologies which have been successfully used to drive e-learning personalisation. Nevertheless, e-learning personalisation for students with disabilities has mainly targeted those with single disabilities such as dyslexia or visual impairment, often neglecting those with multiple disabilities due to the difficulty of designing for a combination of disabilities.This thesis argues that it is possible to personalise learning materials for learners with disabilities, including those with multiple disabilities. This is achieved by developing a model that allows the learning environment to present the student with learning materials in suitable formats while considering their disability and learning needs through an ontology-driven and disability-aware personalised e-learning system model (ONTODAPS). A disability ontology known as the Abilities and Disabilities Ontology for Online LEarning and Services (ADOOLES) is developed and used to drive this model. To test the above hypothesis, some case studies are employed to show how the model functions for various individuals with and without disabilities and then the implemented visual interface is experimentally evaluated by eighteen students with disabilities and heuristically by ten lecturers. The results are collected and statistically analysed.The results obtained confirm the above hypothesis and suggest that ONTODAPS can be effectively employed to personalise learning and to manage learning resources. The student participants found that ONTODAPS could aid their learning experience and all agreed that they would like to use this functionality in an existing learning environment. The results also suggest that ONTODAPS provides a platform where students with disabilities can have equivalent learning experience with their peers without disabilities. For the results to be generalised, this study could be extended through further experiments with more diverse groups of students with disabilities and across multiple educational institutions

Corporate America and Web access for the blind: are public relations practioners communicating with the blind public?

Advances in technology have given the blind public a new voice in corporate America. Today, blind individuals are able to utilize the Internet independently using screen access software. However, like ramps for wheelchairs in physical spaces, Web site accommodations are needed in cyberspace for successful use. A review of the current literature indicates trends in public relations are shifting toward a corporate ethic of social responsibility, but on-line concerns for the disabled are not clearly demonstrated among the leading corporations in the United States. The purpose of this research is to determine if blind consumers are being accommodated on corporate Web sites in a manner that is conducive to public relations efforts to establish and maintain positive relationships with this new public. A content analysis of the Web sites maintained by the top 100 Fortune 500 corporations in the United States was performed to identify the current Web design practices being used to relate to blind publics through the Internet. The results indicate the needs of the blind consumer are not being met in mainstream business practices on the World Wide Web, despite government initiatives to support Web accessibility for the disabled

The use of accessibility metadata in e‑learning environments: a systematic literature review

E-learning environments constitute an essential element in education, as they help students to ensure their pass their courses and graduate on time. Although guidelines, techniques, and methods have been presented in some literature in recent years to contribute to the development of accessible e-learning environments that promote digital inclusion, their implementation is challenging. In this context, the use of accessibility metadata not only provides a way to enhance the description of adapted educational resources but also facilitates their search according to the needs and preferences of students, in particular those with disabilities. In this paper, a systematic review was conducted in order to provide the state of the art regarding the use of accessibility metadata in e-learning environments. A total of 746 documents were found during the period from 2012 to 2019, of which 31 were selected according to the inclusion and exclusion criteria relevant to our review. The findings revealed an intensive use of models and standards of accessibility in e-learning environments, however, using accessibility metadata remains underused. In fact, the evaluation of accessibility and adaptability through the use of its metadata was not found. The fndings obtained also helped to establish challenges and opportunities in this research feld as well as to provide an overview that could support those who generate educational resources to keep their interest in making them accessible.publishedVersio