The 'black box' problem in the study of participation

Research on citizen participation has been guided by two core issues: first, the observation of a widening repertory of modes of participation, and second, the argument that participation is not an undifferentiated phenomenon, but must be conceived as an inherently multidimensional reality. In this article, we argue that conventional participation research has focused too one-sidedly on quantitatively expanding the range of types of activities, while the complex dimensionality is not reflected in the measures used. We formulate a methodological critique by using the metaphor of the 'black box', which refers to the implicit and unquestioned assumption that distinct types of activities and associations represent homogeneous and consistent realities that do not warrant further analytical decomposition. Surveys of participation allocate individuals to different 'participation boxes' by means of a binary logic, leaving a void of what is actually happening inside the boxes. To conclude, we reflect upon the fundamental dilemmas the black box of participation raises for theory and research, and offer conceptual and methodological keys to unlock the participation box

The role of urban living labs in a smart city

In a rapidly changing socio-technical environment cities are increasingly seen as main drivers for change. Against this backdrop, this paper studies the emerging Urban Living Lab and Smart City concepts from a project based perspective, by assessing a series of five Smart City initiatives within one local city ecosystem. A conceptual and analytical framework is used to analyse the architecture, nature and outcomes of the Smart City Ghent and the role of Urban Living Labs. The results of our analysis highlight the potential for social value creation and urban transition. However, current Smart City initiatives face the challenge of evolving from demonstrators towards real sustainable value. Furthermore, Smart Cities often have a technological deterministic, project-based approach, which forecloses a sustainable, permanent and growing future for the project outcomes. ‘City-governed’ Urban Living Labs have an interesting potential to overcome some of the identified challenges

How do older adults communicate with the UK public sector? : Comparing online communication channels

Copyright and all rights therein are retained by the authors. All persons copying this information are expected to adhere to the terms and conditions invoked by each author's copyright. These works may not be re-posted without the explicit permission of the copyright holdersGovernments around the world are moving away from conventional ways of face to face communication to a more digital approach when delivering services to their citizens. This includes using the internet as both a communication tool and an information source to improve efficiency in their services. However, not all the citizens are making use of these changes, especially the older adults. Therefore, this research-in-progress paper aims to investigate and identify the factors that encourage older adults to continue using a particular communication channel when interacting with the government. In addition, future directions, limitations and conclusions are also provided within this paper. The implication of this study to academia is viewed to be the development of an extended framework that allows an understanding of continuance intention of online communication tools usage. Equally, this framework will benefit industry by informing providers of communication channels to the government to be aware of the factors that influence older adults’ choices when interacting with the government. For policymakers this research will identify the communication channels that promote interaction with citizensFinal Published versio

Intellectual capital and value co-creation: an empirical analysis from a marketing perspective

The aim of this study is to investigate intellectual capital (IC) drivers that may influence Italian consumers’ decision to participate in value co-creation (VCC) activities with firms. Given the exploratory nature of the research, after a review of the relevant literature, we conducted a survey among Italian consumers to see if IC principal sub-dimensions (i.e. Relational Capital, Human Capital and Structural Capital) played a role in triggering VCC processes. Using a Principal Component Analysis (PCA), we analyzed 270 usable questionnaires finding that, in order to decide to co-create value with firms, IC sub-dimensions actually play a critical role. Our findings showed that the motivations (i.e., IC components) that influence Italian consumers’ decision to participate in value co-creation activities with firms are quite homogeneous and similar both for those who already participated in past in these activities as well for those who never participated. The study has several managerial implications as well as limitations. In fact, the survey has been conducted only among Italian consumers and therefore the research should be extended by a geographically standpoint. Moreover, the research analyzed only the demand-side, while it would be certainly useful to know the point of view of companies also adopting other research methods (e.g., in-depth interviews). This study provides to practitioners important suggestions and warnings about the importance of the development of IC sub-dimensions to (co-)create value with external actors and consequently suggests the importance of adopting a “open” approach towards consumers to establish an effective and interactive relationship with them. The study fills a gap in the literature, since there are not so many references in literature for a deep understanding of the concrete relationship between IC and VCC. In addition, to our best knowledge this paper is the first that explore IC-related issues from a marketing perspective

Comprehending the Digital Disparities in Africa

The digital divide has a significant impact on the ways in which information across Africa is developed, shared, and perceived. This opening chapter seeks to analyse the problems and opportunities associated with the ubiquitous digital revolution, providing a cross-disciplinary examination of digital disparities inhibiting social, political, and economic progress across Africa. It also attempts to conceptualise the digital divide in an African setting. It will introduce some of the main concepts associated with the digital divide and analyse them from an African perspective. The chapter also provides specific examples of how various countries in Africa are dealing with problems associated with the digital exclusion of their citizens. This contribution also provides the justification, aims, and objectives of the book before ending with chapter summaries of the collection

Modern public finances as a proposal for an emerging country: The social approach in the fight against poverty in Mexico

In Mexico, the management of public resources has been questioned by the State, and mainly the results that the public administration at its three levels (federal, state and municipal), by the lack of transparency in the application and verification of public resources. The experience that gives us the operation of different emerging programs that focused on reducing social and economic inequality in the country, we can locate them as the first attempts in the search for a solution that is complex. Moving from the role of the benefactor and welfare state to the promoter of the regions and in the recognition of the focalization of priority attention areas, the path that has been taken is not only the beginning. Recognizing the public nature of public finances as a promoter of social development, we must understand it as the one assumed by the State through social, political and economic co-responsibility to solve poverty and marginalization of its own public policy orientation and vision of solution has been made since the eighties. From the above, we can point out some preliminary conclusions including the study of the indigenous language-speaking population with a high level of social exclusion in the methodology for the definition of multidimensional poverty in Mexico, will allow the allocation of public resources in the fight against poverty to be effective since it will make it possible to identify to the target population that is subject to social exclusion and marginalization. This invites us to a final reflection: What to do to address the just social demands of the indigenous population that is immersed in poverty, marginalization and exclusion? What to do so that they do not leave their communities, and if they have already done so, how to attend to the needs of family groups that are due to the expense of a remittance that may never arrive

COBRA framework to evaluate e-government services: A citizen-centric perspective

E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a new quantitative analysis framework consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) by analogy to the well-known SWOT qualitative analysis framework. The COBRA measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm that COBRA framework is a useful approach for evaluating the success of e-government services from citizens' perspective and it can be generalised to other perspectives and measurement contexts. Crown Copyright © 2014.PIAP-GA-2008-230658) from the European Union Framework Program and another grant (NPRP 09-1023-5-158) from the Qatar National Research Fund (amember of Qatar Foundation

Is City Marketing Opposed to Urban Planning? The Elaboration of a Pilot City Marketing Plan for the Case of Nea Ionia, Magnesia, Greece

The role of city marketing has been increasingly important in Europe. Today it has become a necessity with regard to the processes of global competition of cities, tourist attraction, urban management, city branding and urban governance. Many European cities support their competitiveness through cultural and tourism development. In addition, the majority of the implemented city marketing policies relate with culture and tourism. City marketing has faced many criticisms, the main one being that it substitutes for urban planning. However, the work done in cultural planning indicates that, in order for cities to be successful, marketing must be inter-connected with planning. There are even international examples of cities that have elaborated marketing plans in order to attract the potential target markets (new investments, tourists, new residents etc). One recent approach argues that marketing can contribute to the sense of place. The data for this paper are provided by the INTERREG IIIc CultMark project (Cultural Heritage, Local Identity and Place Marketing for Sustainable Development) that has been in operation in five European places since 2004: Nea Ionia/ Magnesia/ Greece (lead partner), Chester/ UK, Kainuu/ Finland, Rostock-TLM/ Germany and Pafos/ Cyprus. The CultMark project is applying a place marketing strategy with a cultural approach. This means that it emphasizes the cultural dimension of marketing and the promotion of the cultural resources of each place. The innovative characteristics of this project are reinforced by the use of the two concepts of ‘creativity’, and ‘branding destination’. The main objective of the CultMark project is the development and implementation of innovative place marketing strategies, based on the elements of local identity and the cultural assets of the partner areas in order to contribute to their sustainable economic and social development. As a case study the elaboration of the marketing plan of Nea Ionia/ Magnesia/ Greece is chosen, and the aim of the paper is to show the interconnection of marketing and planning by trying to answer, among others, the following questions: a) does marketing planning constitute strategic planning?, b) how can marketing contribute to sustainability?, c) can cultural heritage be marketed?

Perceived Diversity of Complex Environmental Systems: Multidimensional Measurement and Synthetic Indicators

The general attitude towards the sustainable management of environmental resources is evolving towards the implementation of ‘participatory’ (as opposed to the classical ‘command and control’) and, especially at local scale, ‘bottom up’ (as opposed to the classical ‘top down’) approaches. This progress pushes a major interest in the development and application of methodologies able to ‘discover’ and ‘measure’ how environmental systems tend to be perceived by the different Stakeholders. Due to the ‘nature’ of the investigated systems, often too ‘complex’ to be treated through a classical deterministic approach, as typical for ‘hard’ physical/mathematical sciences, any ‘measurement’ has necessarily to be multidimensional. In the present report an approach, more typical of ‘soft’ social sciences, is presented and applied to the analysis of the sustainable management of water resources in seven Southern and Eastern Mediterranean Watersheds. The methodology is based on the development and analysis (explorative factor analysis, multidimensional scaling) of a questionnaire and is aimed at the ‘discovery’ and ‘measurement’ of a latent multidimensional ‘underlying structure’ (‘conceptual map’). It is the opinion of the authors, that the identification of a set of ‘consistent’, ‘independent’, ‘bottom up’ and ‘shared’ synthetic indicators (aggregated indices) could be strongly facilitated by the interpretation of the dimensions of the emerging ‘underlying structure’.Participative Approach, Cognitive Map, Factor Analysis, Indicators of Sustainability, Sustainable Water, Management

Ambivalence in digital health: co-designing an mHealth platform for HIV care

In reaction to polarised views on the benefits or drawbacks of digital health, the notion of ‘ambivalence’ has recently been proposed as a means to grasp the nuances and complexities at play when digital technologies are embedded within practices of care. This article responds to this proposal by demonstrating how ambivalence can work as a reflexive approach to evaluate the potential implications of digital health. We first outline current theoretical advances in sociology and organisation science and define ambivalence as a relational and multidimensional concept that can increase reflexivity within innovation processes. We then introduce our empirical case and highlight how we engaged with the HIV community to facilitate a co-design space where 97 patients (across five European clinical sites: Antwerp, Barcelona, Brighton, Lisbon, Zagreb) were encouraged to lay out their approaches, imaginations and anticipations towards a prospective mHealth platform for HIV care. Our analysis shows how patients navigated ambivalence within three dimensions of digital health: quantification, connectivity and instantaneity. We provide examples of how potential tensions arising through remote access to quantified data, new connections with care providers or instant health alerts were distinctly approached alongside embodied conditions (e.g. undetectable viral load) and embedded socio-material environments (such as stigma or unemployment). We conclude that ambivalence can counterbalance fatalistic and optimistic accounts of technology and can support social scientists in taking-up their critical role within the configuration of digital health interventions