Prospects for Public Relations: Excellence Study results for communication in organizations

La comunicación en las organizaciones está afectada por variables tanto internas como externas a la organización, como la cultura, la estructura y la gestión organizativa. Algunos de los resultados del Excellence Study discutidos en el presente artículo evidencian que el valor de las relaciones públicas se crea en los relacionamientos que las organizaciones desarrollan con los públicos, especialmente con aquellos que se ubican en el interior mismo de la empresa.The communication in the organizations is affected by variables so much internal as day pupils to the organization, as the culture, the structure and the organizational management. Some of the results of the Excellence Study discussed in the present article demonstrate that the value of the public relations believes itself in the relational processes that the organizations develop with the public ones, specially with those that are located in the interior itself of the company

Sceptical Employees as CSR Ambassadors in Times of Financial Uncertainty

This chapter offers new insights into the understanding of internal (employee) perceptions of organizational corporate social responsibility (CSR) policies and strategies. This study explores the significance of employees’ involvement and scepticism upon CSR initiatives and focuses on the effects it may have upon word of mouth (WOM) and the development of employee–organisation relationships. Desk research introduces the research questions. Data for the research questions were gathered through a self-completion questionnaire distributed in a hardcopy form to the sample. An individual’s level of scepticism and involvement appears to affect the development of a positive effect on employees’ WOM. Involvement with the domain of the investment may be a central factor affecting relationship building within the organization, and upon generation of positive WOM. The chapter offers a conceptual framework to public relations (PR) and corporate communications practitioners, which may enrich their views and understanding of the use and value of CSR for communication strategies and practices. For-profit organisations are major institutions in today’s society. CSR is proffered as presenting advantages for (at macro level) society and (micro level) the organization and its employees. Concepts, such as involvement and scepticism, which have not been rigorously examined in PR and corporate communication literature, are addressed. By examining employee perceptions, managers and academic researchers gain insights into the acceptance, appreciation and effectiveness of CSR policies and activities upon the employee stakeholder group. This will affect current and future CSR communication strategies. The knowledge acquired from this chapter may be transferable outside the for-profit sector

Research in Public Relations : current Status and New Directions

As research into Public Relations progresses, the problems that have arisen between the world of academics and professionals of this activity are revealed. It is evidently far from being a profession based on research, at best, professionals are interested in short-term research, and especially the effects of communication and its incidence on marketing. On many occasions, this is done to give credit to the investment made in PR, aiming to show that these investments are more profitable than advertising. Academics are more critical than professionals, but they should consider that their research must also offer applications for professional activity. But, on the other hand, if researchers do not think theoretically before measuring something, they will not achieve useful or valid results. In the area of organisations, reference is made to the contribution made by Public Relations in terms of the general effectiveness of the organisation. In this aspect, it has become patently evident that research has helped us to develop a global theory of Public Relations Excellence, and its general principles can be applied to several cultures.Al hilo de la investigación en Relaciones Públicas se van desvelando los problemas que entre el mundo de los académicos y los profesionales de esta actividad se han ido suscitando. Queda patente que está lejos de ser una profesión basada en la investigación, como mucho, a los profesionales les interesan las investigaciones a corto plazo y, en especial, los efectos de la comunicación y su incidencia en el marketing. En no pocas ocasiones, se hace en función de acreditar la inversión dedicada a las RR. PP. Y trata de explicar que sus inversiones son más rentables que la publicidad. Los académicos son más críticos que los profesionales pero deben tener en cuenta que su investigación también tiene que tener aplicaciones en la actividad profesional. Pero, por otro lado, si los investigadores no piensan teóricamente antes de medir algo no obtienen resultados útiles y validables. En el ámbito de las organizaciones se hace referencia a la contribución que realizan las Relaciones Públicas en aras de la efectividad, en general, de la organización. En este aspecto se ha hecho patente que la investigación nos ha ayudado al desarrollo de una teoría global de las Relaciones Públicas de la Excelencia, y sus principios generales pueden ser aplicados en plurales culturas

Think socially but act publicly: Refocusing CSR as corporate public responsibility

© 2016 John Wiley & Sons, Ltd. Current literature has identified many different definitions for the concept of corporate social responsibility (CSR). As a result, many organizations fail to implement and measure CSR strategically. This study reviews the different theories and concepts within CSR and suggests that the current scope of CSR activities is too large that organizations are unable to find a tangible link between CSR and their bottom line. Using two case examples, this study proposes refocusing the concept of CSR as corporate public responsibility (CPR) based on which organizations utilize the concept of publics to prioritize the groups to which they must fulfill their responsibilities before attending to society as a whole. Because organizations are constrained by limited resources, the concept of CPR allows them to invest their resources more strategically. The concept also addresses the limitations of existing theories. The practical implications of this concept will be discussed in detail

Research on Science Communication: What is Known and What Needs To Be Known

We have a great deal of research data on problems of science communication, but few deep theories which structure that data into an integrated picture of the nature of science communication and how best to carry it out. (Papers from the National Agricultural Science Information Conference, Ames, Iowa.

Advertising value equivalence: PR’s orphan metric

The academic approach to measurement and evaluation has long favoured social science methodologies (Broom and Dozier, 1990, Michaelson and Stacks, 2011 and Stacks, 2002), but there has been persistent, widespread practice use of advertising value equivalence (AVE) to express the economic and financial value of public relations activity. This paper investigates the evolution of AVE and discusses whether it arose from clippings agencies, press agentry or other influences on public relations, such as advertising and product promotion