User involvement and value co-creation in well-being ecosystems

Purpose: This article aims to examine how users' involvement in value co-creation influences the development and orchestration of well-being ecosystems to help tackle complex societal challenges. This research contributes to the public management literature and answers recent calls to investigate novel public service governances by discussing users' involvement and value co-creation for novel well-being solutions. Design/methodology/approach: The authors empirically explore this phenomenon through a case study of a complex ecosystem addressing increased well-being, focussing on the formative evaluation stage of a longitudinal evaluation of Sweden's first support centre for people affected by cancer. Following an abductive reasoning and action research approach, the authors critically discuss the potential of user involvement for the development of well-being ecosystems and outline preconditions for the success of such approaches. Findings: The empirical results indicate that resource reconfiguration of multi-actor collaborations provides a platform for value co-creation, innovative health services and availability of resources. Common themes include the need for multi-actor collaborations to reconfigure heterogeneous resources; actors' adaptive change capabilities; the role of governance mechanisms to align the diverse well-being ecosystem components, and the engagement of essential actors. Research limitations/implications: Although using a longitudinal case study approach has revealed stimulating insights, additional data collection, multiple cases and quantitative studies are prompted. Also, the authors focus on one country but the characteristics of users' involvement for value co-creation in innovative well-being ecosystems might vary between countries. Practical implications: The findings of this study demonstrate the value of cancer-affected individuals, with “lived experiences”, acting as sources for social innovation, and drivers of well-being ecosystem development. The findings also suggest that participating actors in the ecosystem should utilise wider knowledge and experience to tackle complex societal challenges associated with well-being. Social implications: Policymakers should encourage the formation of well-being ecosystems with diverse actors and resources that can help patients navigate health challenges. The findings especially show the potential of starting from the user's needs and life situation when the ambition is to integrate and innovate in fragmented systems. Originality/value: The proposed model proposes that having a user-led focus on innovating new solutions can play an important role in the development of well-being ecosystems

Locating customer value in contracting-out decisions in English local authorities

Locating customer value in contracting-out decisions in English local authoritie

User involvement and value co-creation in well-being ecosystems

Purpose – This article aims to examine how users’ involvement in value co-creation influences thedevelopment and orchestration of well-being ecosystems to help tackle complex societal challenges. Thisresearch contributes to the public management literature and answers recent calls to investigate novel publicservice governances by discussing users’ involvement and value co-creation for novel well-being solutions. Design/methodology/approach – The authors empirically explore this phenomenon through a case studyof a complex ecosystem addressing increased well-being, focussing on the formative evaluation stage of alongitudinal evaluation of Sweden’s first support centre for people affected by cancer. Following an abductivereasoning and action research approach, the authors critically discuss the potential of user involvement for thedevelopment of well-being ecosystems and outline preconditions for the success of such approaches. Findings – The empirical results indicate that resource reconfiguration of multi-actor collaborations provides aplatform for value co-creation, innovative health services and availability of resources. Common themes include the needfor multi-actor collaborations to reconfigure heterogeneous resources; actors’ adaptive change capabilities; the role ofgovernance mechanisms to align the diverse well-being ecosystem components, and the engagement of essential actors. Research limitations/implications – Although using a longitudinal case study approach has revealedstimulating insights, additional data collection, multiple cases and quantitative studies are prompted. Also, theauthors focus on one country but the characteristics of users’ involvement for value co-creation in innovativewell-being ecosystems might vary between countries. Practical implications – The findings of this study demonstrate the value of cancer-affected individuals,with “lived experiences”, acting as sources for social innovation, and drivers of well-being ecosystemdevelopment. The findings also suggest that participating actors in the ecosystem should utilise widerknowledge and experience to tackle complex societal challenges associated with well-being. Social implications – Policymakers should encourage the formation of well-being ecosystems with diverse actorsand resources that can help patients navigate health challenges. The findings especially show the potential of startingfrom the user’s needs and life situation when the ambition is to integrate and innovate in fragmented systems. Originality/value – The proposed model proposes that having a user-led focus on innovating new solutionscan play an important role in the development of well-being ecosystem

Educating a civil service that is fit for purpose: perceptions from UK stakeholders

This research explores the teaching of public administration (PA) in UK universities. Drawing on evidence from three academic and practitioner focus groups, the authors explore debates over PA’s status and identify barriers to PA teaching. Proposed actions to address these barriers include co-design of programmes, greater engagement with accreditation bodies and locally based programmes that support public engagement and impact. The authors demonstrate that a strong demand for PA education still exists, and nuanced forces influence programme location, design, and delivery

User involvement and value\ua0co-creation in well-being ecosystems

PURPOSE: This article aims to examine how users\u27 involvement in value co-creation influences the development and orchestration of well-being ecosystems to help tackle complex societal challenges. This research contributes to the public management literature and answers recent calls to investigate novel public service governances by discussing users\u27 involvement and value co-creation for novel well-being solutions. DESIGN/METHODOLOGY/APPROACH: The authors empirically explore this phenomenon through a case study of a complex ecosystem addressing increased well-being, focussing on the formative evaluation stage of a longitudinal evaluation of Sweden\u27s first support centre for people affected by cancer. Following an abductive reasoning and action research approach, the authors critically discuss the potential of user involvement for the development of well-being ecosystems and outline preconditions for the success of such approaches. FINDINGS: The empirical results indicate that resource reconfiguration of multi-actor collaborations provides a platform for value co-creation, innovative health services and availability of resources. Common themes include the need for multi-actor collaborations to reconfigure heterogeneous resources; actors\u27 adaptive change capabilities; the role of governance mechanisms to align the diverse well-being ecosystem components, and the engagement of essential actors. RESEARCH LIMITATIONS/IMPLICATIONS: Although using a longitudinal case study approach has revealed stimulating insights, additional data collection, multiple cases and quantitative studies are prompted. Also, the authors focus on one country but the characteristics of users\u27 involvement for value co-creation in innovative well-being ecosystems might vary between countries. PRACTICAL IMPLICATIONS: The findings of this study demonstrate the value of cancer-affected individuals, with "lived experiences", acting as sources for social innovation, and drivers of well-being ecosystem development. The findings also suggest that participating actors in the ecosystem should utilise wider knowledge and experience to tackle complex societal challenges associated with well-being. SOCIAL IMPLICATIONS: Policymakers should encourage the formation of well-being ecosystems with diverse actors and resources that can help patients navigate health challenges. The findings especially show the potential of starting from the user\u27s needs and life situation when the ambition is to integrate and innovate in fragmented systems. ORIGINALITY/VALUE: The proposed model proposes that having a user-led focus on innovating new solutions can play an important role in the development of well-being ecosystems

REF 2028 initial decisions survey. UKAPA response

No abstract available

Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services

No abstract available