Meta Modeling for Business Process Improvement

Conducting business process improvement (BPI) initiatives is a topic of high priority for today’s companies. However, performing BPI projects has become challenging. This is due to rapidly changing customer requirements and an increase of inter-organizational business processes, which need to be considered from an end-to-end perspective. In addition, traditional BPI approaches are more and more perceived as overly complex and too resource-consuming in practice. Against this background, the paper proposes a BPI roadmap, which is an approach for systematically performing BPI projects and serves practitioners’ needs for manageable BPI methods. Based on this BPI roadmap, a domain-specific conceptual modeling method (DSMM) has been developed. The DSMM supports the efficient documentation and communication of the results that emerge during the application of the roadmap. Thus, conceptual modeling acts as a means for purposefully codifying the outcomes of a BPI project. Furthermore, a corresponding software prototype has been implemented using a meta modeling platform to assess the technical feasibility of the approach. Finally, the usability of the prototype has been empirically evaluated

Incorporating Ecosystems in the Water-Energy-Food Nexus: Current Perspective and Future Directions

Integrated approaches for managing natural resources are needed to meet the increasing demand for freshwater, energy and food, while, in parallel, mitigating and adapting to climate change, maintaining the integrity of ecosystems, and ensuring equitable access to resources. The Water-Energy-Food (WEF) Nexus has been proposed as a cross-sectoral approach to understand, analyse, and manage the complex trade-offs and exploit synergies that arise among these resource sectors. Although not initially included as a component of the Nexus, the importance of ecosystems in supporting water, energy and food security is increasingly recognised by the Nexus community of researchers and practitioners. However, attempts to conceptually integrate Ecosystems into the Nexus have yet to converge into a common framework. A group of natural resources management researchers, system thinkers and ecosystem services experts from the European network COST Action CA20138 NEXUSNET have compiled and investigated the various approaches for integrating ecosystems in the WEF Nexus. By combining literature analysis with interdisciplinary workshops – one of which was held in a hybrid format (in person and online) at the University of Oulu, Finland, in September 2022 – we reveal a multiplicity of concepts utilised to represent, partially or fully, ecosystems in the Nexus, namely “natural environment”, “ecosystem services” and “biodiversity”. Disparity was also found in the role attributed to ecosystems in the Nexus framework, being it an underlying layer from which resources for Nexus sectors are extracted or the pillar of an expanded Nexus system – i.e., the WEF-Ecosystems Nexus. Through this collaborative effort, we present possible advantages and disadvantages of adopting differential WEF-Ecosystems Nexus approaches, highlighting their potential complementarity and integration to support future advancement of Nexus research. In the oral presentation, we will show our preliminary findings and encourage the exchange of ideas and feedback from the different scientific disciplines present at the CEMEPE Conference.Tenth International Conference on Environmental Management, Engineering, Planning and Economics (CEMEPE) & SECOTOX Conference organized by: Division of Hydraulics and Environmental Engineering, Department of Civil Engineering, Aristotle University of Thessaloniki and Society of Ecotoxicology and Environmental Safety (SECOTOX), Skiathos island, Greece, 2023

Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?

This paper presents the results of a study of hotels that are certified for quality management to identify the reasons for seeking quality certification. The authors analyse whether internal or external drivers for seeking certification have different impacts on benefits and the use of quality tools in the hotel industry. The analysis groups hotels according to the importance of their internal reasons for certification, and uses cluster analysis to identify the significant differences between groups of hotels. The findings for the 32 hotels analysed show that hotels that pursued certification for internal reasons develop better quality tools and have increased levels of benefit