The elicitation of key performance indicators of e-government providers: A bottom-up approach

Copyright @ 2013 EMCIS.Delivering an adequate e-Government service (e-service) is becoming more of a necessity in today's digital world. In order to improve e-services and increase the engagement of both users' and providers' side, studies on the performance evaluation of such provided e-services are taking places. However a clear identification of the key performance indicators from the e-Government providers’ side is not well explored. This shortcoming hampers the conduct of a holistic evaluation of an e-service provision from the perspective of its stakeholders in order to improve e-services as well as to increase e-services take-ups. In this paper, a systematic process to identify indicators is implemented based on a bottom-up approach. The process used three focus-group meetings with providers, users, and academics in Qatar, Lebanon and UK to collect, identify and validate key indicators from the perspective of e-services’ providers. The approach resulted in the identification of five factors levels (service, technology, employees, policy and management and social responsibilities) with fifteen sub-categories of SMART variables. Hence, leading to the development of a new model, STEPS, that can fully explain and predict e-government success from the providers’ point of view. It will work as a strategic management tool to align various stakeholders on common goal and values based on evidence based evaluation of e-services using smart measurable indicators for the improvement of an e-service at the engagement level in the field of e-government. In addition, other fields can benefit from the outcome of this work, such as logistics service providers, who make their services available across new and existing relationships between the Internet commerce firms, their customers, and their vendors

Leech: BitTorrent and Music Piracy Sonification

This paper provides an overview of a multi-media composition, Leech, which aurally and visually renders BitTor- rent traffic. The nature and usage of BitTorrent networking is discussed, including the implications of widespread music piracy. The traditional usage of borrowed musical material as a compositional resource is discussed and expanded upon by including the actual procurement of the musical material as part of the performance of the piece. The technology and tools required to produce this work, and the roles that they serve, are presented. Eight distinct streams of data are targeted for visualization and sonification: Torrent progress, download/upload rate, file name/size, number of peers, peer download progress, peer location, packet transfer detection, and the music being pirated. An overview of the methods used for sonifying and and visualizing this data in an artistic manner is presented

Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

Business Modeling Framework For Personalization In Mobile Business Services

Is presented the structure of a formal framework for personalizationfeatures for mobile business services, which can be used to drive thebusiness modeling of M-business services from a service provider pointof view. It also allows to compute the revenue as linked topersonalization levels and features. A case study has been performedin the area of personalized location based mobile servicespersonalization;individual profiles;location based services;mobile business;mobile services

Achieving genuinely dynamic road user charging : issues with a GNSS-based approach

Peer reviewedPostprin

Diffusion of network innovation : implications for adoption of internet services

Thesis (M. Eng.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science; and, Thesis (B.S.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 1998.Includes bibliographical references (p. 51-53).by Mark S. Shuster.B.S.M.Eng

Factors influencing the success of computer mediated communication (CMC) environments in university teaching: a review and case study

Despite its potential benefits, the effectiveness of CMC when used to support learning in higher education is very variable, making it important to identify those factors which best predict successful implementations. A review of the literature from the past few years, presented in the first half of this paper, suggests that, consistent with Activity Theory (Leont'ev, 1978), the critical factors are those which provide a context and rationale for online communication by helping users to establish a shared purpose. However, generating empirical support for this hypothesis presents two kinds of methodological problem: specifying the methods and measures necessary to discern the existence and impact of shared purpose; and dealing with the difficulties of making controlled comparisons in this area. The second half of the paper illustrates, via an implementation case study, something of how these methodological problems might be resolved, and presents evidence in favour of the central importance of shared purpose

Joining the information society : access issues for Europeans

Abstract not availableeconomics of technology ;