British airways’ move to Terminal 5 at London Heathrow airport: A statistical analysis of transfer baggage performance

This article was published in the serial, Journal of Air Transport Management [© Elsevier]. The definitive version is available at: http://www.sciencedirect.com/science/article/pii/S0969699710000876This paper investigates transfer baggage performance when British Airways’ occupancy of Terminal 5 at London Heathrow Airport took place. Operational data on transfer baggage performance are collated from BA performance scorecards and the Gini coefficient is used as a measure of consolidation of flight operations within a single terminal and in the investigation of correlation of consolidated flights in Terminal 5 with transfer baggage performance variation. The relationship between consolidation of operations in the terminal and improving transfer baggage performance is found to be significant. In addition, there is evidence of significant changes in transfer baggage performance on switch phases of flights as they were moved to Terminal 5 in steps. The exclusive use of a terminal gives improved performance

Ebola and Global Airline Business: An Integrated Framework of Companies’ Responses to Adverse Environmental Shock

In spite of a growing body of literature on risk management, our understanding of how companies respond to unforeseen disruptions such as pandemics or outbreaks remains limited. This study advances tourism management, operations strategy, and risk management research by examining how airlines have responded to the Ebola outbreak in West Africa. Using archival records, the study uncovered three unique stages in airlines’ responses to the outbreak. The study provides insights and rationale behind strategic persistence and downscaling approaches adopted by different airlines. The implications for risk management and public policy are examined