Smart Technology Adoption’s Impact on the Value of Logistics Service Providers’ Firms

Although it took a pandemic to raise awareness about supply chain issues in the minds of the public at large, industry players have long understood supply chain complexities—particularly in the face of continually evolving technologies and ever-more interconnected global enterprises. With Logistics 4.0 and the rapid developments in smart technologies, these complexities make the ongoing need for technology adoption even more complicated for logistics providers. While the literature regularly reports on the adoption of specific technologies, there is little research on the adoption process and even less that might guide providers in prioritizing their technology targets. This research examined the literature for drivers and consequences of technology adoption among providers, then tested those concepts through in-depth interviews with 40 senior-level executives at global logistics provider firms. Among the study’s findings are that the drivers and consequences of smart technology adoption are similar among logistics providers. However, firm size, business tenure, and client relationships moderate the adoption of these innovations. The study identifies incumbent people, processes, and systems as “excess baggage” that slows adoption because of adjustments needed to accommodate new technologies and creates bottlenecks for these firms. However, when combined with new competencies, streamlined processes, and proper change management, this baggage may improve firm performance because of the legacy processes integrated with customers’ supply chains. The study also developed a framework to inform practitioners’ adoption efforts. The framework addresses the research questions. It also recommends that to realize quicker revenue gains when adopting smart technology. Providers focus on two key drivers: customer relationships and market demands. This research also suggests that providers adopting smart technology leverage their incumbent human resources, processes, and technologies to deliver customer value and improve firm performance

How Does a Pandemic Disrupt the Benefits of eCommerce? A Case Study of Small and Medium Enterprises in the US

Inspired by the ongoing disruption to businesses across the world, this research focuses on how the COVID-19 pandemic has affected the contribution of eCommerce to small and medium-sized enterprises (SMEs). Our study seeks to establish an eCommerce-driven response to this natural disruption, by asking the questions; How do eCommerce platforms impact SMEs? How does eCommerce affect an SME’s three major business functions during a global disruption? We employ a qualitative case study method, using interviews as our primary data source, along with secondary data from industry and company records. We discuss these case studies through the framework of the actor network theory (ANT), identifying eCommerce and other platforms that SMEs use as actors in their network. We interviewed eight SMEs involved in the physical sale and distribution of consumer goods, each of which had been operating for at least two years and had a maximum of 70 employees. On average, we found that 44% of the SMEs in this study benefitted from using eCommerce in key business areas, with 46% improving their operations, 47% improving sales and marketing, and 39% improving finance. We also found that SME adoption of eCommerce during the pandemic grew in response to these benefits. Of the eight companies we studied, four had begun developing full eCommerce operations and three more planned to develop them as the global situation further normalizes

How Does a Pandemic Disrupt the Benefits of eCommerce? A Case Study of Small and Medium Enterprises in the US

Inspired by the ongoing disruption to businesses across the world, this research focuses on how the COVID-19 pandemic has affected the contribution of eCommerce to small and medium-sized enterprises (SMEs). Our study seeks to establish an eCommerce-driven response to this natural disruption, by asking the questions; How do eCommerce platforms impact SMEs? How does eCommerce affect an SME’s three major business functions during a global disruption? We employ a qualitative case study method, using interviews as our primary data source, along with secondary data from industry and company records. We discuss these case studies through the framework of the actor network theory (ANT), identifying eCommerce and other platforms that SMEs use as actors in their network. We interviewed eight SMEs involved in the physical sale and distribution of consumer goods, each of which had been operating for at least two years and had a maximum of 70 employees. On average, we found that 44% of the SMEs in this study benefitted from using eCommerce in key business areas, with 46% improving their operations, 47% improving sales and marketing, and 39% improving finance. We also found that SME adoption of eCommerce during the pandemic grew in response to these benefits. Of the eight companies we studied, four had begun developing full eCommerce operations and three more planned to develop them as the global situation further normalizes

Investigación, reflexión y acción de la realidad socio-educativa a principios del siglo XXI : vol. III

Consciente de la importancia de la investigación educativa para promover las transformaciones que permitan ofrecer a la sociedad nacional e internacional una educación pertinente y relevante que al mismo tiempo, contribuya con el desarrollo humano, en febrero del 2011 y en el marco de la celebración del 30 aniversario de su fundación, el Instituto de Investigación en Educación (INIE) organiza el II Congreso Internacional de Investigación Educativa: Su Incidencia en la Realidad Social. Los aportes presentados durante este II Congreso Internacional de Investigación Educativa, se han recopilado en la publicación del libro digital: Investigación, reflexión y acción de la realidad socio-educativa a principios del siglo XXI. Estos trabajos tienen por objetivo ofrecer propuestas para repensar la educación y los procesos educativos que se desarrollan en las aulas, así como valorar la importancia de realizar las transformaciones que se requieren a partir de los resultados de las investigaciones