Cross-Functional Integration in the Supply Chain: Construct Development and the Impact of Workplace Behaviors

Cross-functional integration (CFI) is central to supply chain theory and practice. However, researchers have yet to settled on a consistent definition or measure of CFI, creating confusion over its conceptual content and making it difficult to validate given operationalizations. In addition, researchers have only recently begun to explore the impact of workplace behaviors on CFI and supply chain performance. The two studies in this dissertation seek to contribute to the supply chain literature in both of these areas. Study 1 develops a comprehensive definition and valid measure of CFI based on a systematic process of construct development. Study 2 employs the newly developed construct to investigate the relationships among organizational design, workplace behaviors, CFI, and supply chain performance. Overall, this dissertation seeks to enhance the rigor and relevance of CFI research by (1) offering a precise definition and measure of the CFI phenomenon and (2) establishing its relationship to variables, such as workplace behaviors, that are within the control of most supply chain managers

Managing Outsourced Reverse Supply Chain Operations: Middle-Range Theory Development

Reverse supply chain (RSC) operations have emerged as a critical component of overall supply chain management in manufacturing industries. Yet, relatively little is known about how companies define their approach to managing outsourced RSC operations and how outcomes vary across different approaches. This paper responds to numerous calls in the literature for research that delves deeply into the "how" and "when" (mechanisms and contexts) of RSC operations. Based on within- and cross-case analysis of four manufacturer-3PL dyads, this paper develops a framework and detailed middle-range theory that explains and predicts the way in which different approaches to managing outsourced RSC operations yield different results. By exploring the approach used in each dyad, this research offers managers a rich description of some of the ways that forward thinking on RSC operations can open the door to different potential benefits. The research also contributes to the development of a theory of outsourced RSC operations. Theoretical arguments combined with research propositions provide a wealth of opportunity for future researchers to engage in this topic area

Middle-range theorizing on logistics customer service

Purpose The purpose of this paper is to illustrate how a systematic application of middle-range theorizing, which pays particular attention to contexts and mechanisms, can be used to extend current knowledge on logistics customer service (LCS) in a number of critical areas. Design/methodology/approach The paper applies Stank et al.'s (2017) framework for middle-ranging theorizing in logistics to develop a research framework and agenda that can guide future LCS research. Results are generated through a review of the LCS literature and an application of the main concepts of middle-range theorizing. Findings The paper outlines opportunities for middle-range research that would extend LCS knowledge in the areas of human and behavioral factors, time-based competition, supply chain complexity, and digitization and technological innovation. Research limitations/implications Describing the main characteristics of middle-range theorizing and how middle-range theorizing can be fruitfully applied to LCS research should help to stimulate new knowledge creation in this important area of supply chain logistics management. Practical implications By focusing on why and when questions, middle-range theorizing engages with the practical realities of LCS that interest managers and students. Middle-range theorizing moves researchers toward developing a detailed understanding of what actually has to change in order for desired LCS-related outcomes to occur and the contextual factors likely impacting the change process. The paper should, therefore, allow managers to better translate LCS theory into action. Originality/value Middle-range theorizing remains new to the supply chain logistics field. The application of middle-range theorizing to LCS research, and logistics research more generally, demands new perspectives on established relationships with the potential to drive original research in areas most relevant to managers

The conductor matters: the impact of purchasing orchestration on organizational performance

Purpose: Organizations increasingly manage innovation projects jointly with suppliers to use external resources to fill internal competencies. However, little is known about the practices of how companies configure internal and external resources to enhance competitiveness. Drawing on resource orchestration theory, this study aims to propose a novel approach to explain organizational performance using purchasing orchestration (PO) as an antecedent. The paper then tests an empirical model to assess the impact of PO practices on innovation and financial performance. Design/methodology/approach: Cross-sectional survey data from 247 supply chain managers are used to test hypotheses relating PO to performance. SPSS PROCESS is applied to test conditional direct and indirect effects. Findings: The positive impact of PO practices on innovation and financial performance is confirmed. Results indicate an organization’s entrepreneurial orientation (EO) can strengthen the positive relationship between PO and financial performance. Structuring, bundling and leveraging external resources are introduced as new organizational capabilities. Research limitations/implications: This research is based on cross-sectional data, and unidimensional constructs are used. Practical implications: This research guides managers on the innovation process in light of the growing importance of external resources. The manuscript highlights the role of strategic purchasing in establishing new resource capabilities as a competitive advantage. Originality/value: This research provides new insights into the relationship between purchasing practices and organizational performance and helps better understand the implications of orchestrating supply chain resources. A novel construct, PO, is introduced as a theoretical basis for studying supply chain-enabled innovation