Evaluating system utility and conceptual fit using CASSM

There is a wealth of user-centred evaluation methods (UEMs) to support the analyst in assessing interactive systems. Many of these support detailed aspects of use – for example: Is the feedback helpful? Are labels appropriate? Is the task structure optimal? Few UEMs encourage the analyst to step back and consider how well a system supports users’ conceptual understandings and system utility. In this paper, we present CASSM, a method which focuses on the quality of ‘fit’ between users and an interactive system. We describe the methodology of conducting a CASSM analysis and illustrate the approach with three contrasting worked examples (a robotic arm, a digital library system and a drawing tool) that demonstrate different depths of analysis. We show how CASSM can help identify re-design possibilities to improve system utility. CASSM complements established evaluation methods by focusing on conceptual structures rather than procedures. Prototype tool support for completing a CASSM analysis is provided by Cassata, an open source development

An evaluation framework to drive future evolution of a research prototype

The Open Source Component Artefact Repository (OSCAR) requires evaluation to confirm its suitability as a development environment for distributed software engineers. The evaluation will take note of several factors including usability of OSCAR as a stand-alone system, scalability and maintainability of the system and novel features not provided by existing artefact management systems. Additionally, the evaluation design attempts to address some of the omissions (due to time constraints) from the industrial partner evaluations. This evaluation is intended to be a prelude to the evaluation of the awareness support being added to OSCAR; thus establishing a baseline to which the effects of awareness support may be compared

Utilitarianism: Doctrinal analysis evolution of thought

Utilitarianism as an innovative and original stream of ethical and political thought has enriched the philosophical discourse of the last three centuries. Utilitarian thinkers claim that maximization of pleasure correlated with minimization of pain is the correct way to create an objective catalog of rules or behaviors that result in the formation of the highest utility for a society and its individuals. From a methodological perspective, there are differences among the utilitarian philosophers on issues such as: happiness, pleasure or utility guide to diametrical disaccord on an ethical or institutional area. The present analysis of the utilitarian thought represents some of the interesting differences in interpretation of this doctrine. However, utilitarianism does not include logical or intellectually strong arguments for the protection of an individual’s rights against the interest of people at large. Thus, this doctrine during the 18th and the 19th centuries postulated the political egalitarianism. Nowadays, utilitarianism has lost its strong ethical position. In the past, utilitarianism was a political instrument to protect most of the people in a society from an arbitrary reigning of small elite groups. In recent times, this thought legitimizes the coercion of the majority will regardless of the fact that other smaller groups may have different political views. Such thinking allows to objectify the individual man which is only identified with instrumentality to maximization of utility. The author analyzes the writings of Jeremy Bentham, John Stuart Mill and Herbert Spencer, and compares their doctrines with the scientific literature and forwards a basic thesis on the universal principles of utilitarianism. The author argues that the actual rules of political ethics under conditions of limitation theory of utility append the law of inviolability of the natural rights of an individual.Publication of English-language versions of the volumes of the “Annales. Ethics in Economic Life” financed through contract no. 501/1/P-DUN/2017 from the funds of the Ministry of Science and Higher Education devoted to the promotion of scholarship

Adaptive development and maintenance of user-centric software systems

A software system cannot be developed without considering the various facets of its environment. Stakeholders – including the users that play a central role – have their needs, expectations, and perceptions of a system. Organisational and technical aspects of the environment are constantly changing. The ability to adapt a software system and its requirements to its environment throughout its full lifecycle is of paramount importance in a constantly changing environment. The continuous involvement of users is as important as the constant evaluation of the system and the observation of evolving environments. We present a methodology for adaptive software systems development and maintenance. We draw upon a diverse range of accepted methods including participatory design, software architecture, and evolutionary design. Our focus is on user-centred software systems

The Effect of Web Usability on Users’ Web Experience

The ease with which a website visitor can find what they need is positively correlated with visitor satisfaction(Institute for Dynamic Educational Advancement, 2008). Web usability is a field that studies what factors affect the visitor’s ability to navigate through a website. Although there are publications outlining specific usability guidelines, many of them have little or no academic research to support the claim. HHS developed a list of 209 guidelines and rated each according to their strength of evidence (research-based support, 5 – high, 1 – low). Using heuristic evaluation and usability testing, this study provides additional research-based knowledge for those guidelines rated with a low strength of evidence. Results indicate that users desire printer-friendly webpages, require feedback on their location within the website, find linking to related content helpful, and expect a search option to be provided on every page. Additional research is necessary to determine if providing descriptive page titles or labeling pushbuttons clearly is important to web usability

Mixed-methods research: a new approach to evaluating the motivation and satisfaction of university students using advanced visual technologies

The final publication is available at link.springer.comA mixed-methods study evaluating the motivation and satisfaction of Architecture degree students using interactive visualization methods is presented in this paper. New technology implementations in the teaching field have been largely extended to all types of levels and educational frameworks. However, these innovations require approval validation and evaluation by the final users, the students. In this paper, the advantages and disadvantages of applying mixed evaluation technology are discussed in a case study of the use of interactive and collaborative tools for the visualization of 3D architectonical models. The main objective was to evaluate Architecture and Building Science students’ the motivation to use and satisfaction with this type of technology and to obtain adequate feedback that allows for the optimization of this type of experiment in future iterations.Postprint (author’s final draft

Embedding Spatial Software Visualization in the IDE: an Exploratory Study

Software visualization can be of great use for understanding and exploring a software system in an intuitive manner. Spatial representation of software is a promising approach of increasing interest. However, little is known about how developers interact with spatial visualizations that are embedded in the IDE. In this paper, we present a pilot study that explores the use of Software Cartography for program comprehension of an unknown system. We investigated whether developers establish a spatial memory of the system, whether clustering by topic offers a sound base layout, and how developers interact with maps. We report our results in the form of observations, hypotheses, and implications. Key findings are a) that developers made good use of the map to inspect search results and call graphs, and b) that developers found the base layout surprising and often confusing. We conclude with concrete advice for the design of embedded software maps.Comment: To appear in proceedings of SOFTVIS 2010 conferenc

The design with intent method: A design tool for influencing user behaviour

The official published version can be found at the link below.Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human–technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process