Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

Where Do You Want to Go Today? A Media Analysis of Global Tourism Destinations

Destinations are at the heart of travel decisions, and destination image has a significant influence on tourists’ decision-making. Many travelers acquire information via the Internet, which offers abundant information and an increasing number of tourism-related services. The impact of media coverage on destination image has attracted research attention and became particularly evident during the 2003 outbreak of SARS, the Severe Acute Respiratory Syndrome. Building upon previous research, this paper analyzes the prevalence of tourism destinations among 162 international media sites. Measuring term frequency investigates the attention a destination receives – from a general and, after contextual filtering, from a tourism perspective. Calculating the semantic orientation estimates positive or negative media influences on destination image at a given point in time. By detecting associations with country names, keyword analysis reveals the countries' public profile, and the impact of events on media coverage

The Advent of Semantic Web in Tourism Information Systems

The tourism industry depends on complex value creation chains involving a large number of participants that change frequently and rapidly. In addition, the products of tourism industry are complex and they will perish if they are not sold in time. For these reasons, the ideal tourism information systems require a lot of flexibility of underlying systems. Moreover, they comprise accurate access to any tourism service that provide, and they are usable by corporate and private customers alike. The management and interoperation of semantically diverse tourism information systems are facilitated by Semantic Web technology that provides methods and standards, which allow accurate access to information as well as flexibility to comply with needs of tourism information system users and administrators. This paper considers state-of-the art issues (ontologies, semantic modelling and querying, semantic portals and semantic-based e-markets) concerning the exploitation of the semantic web technologies and applications in tourism information systems

The Advent of Semantic Web in Tourism Information Systems

The tourism industry depends on complex value creation chains involving a large number of participants that change frequently and rapidly. In addition, the products of tourism industry are complex and they will perish if they are not sold in time. For these reasons, the ideal tourism information systems require a lot of flexibility of underlying systems. Moreover, they comprise accurate access to any tourism service that provide, and they are usable by corporate and private customers alike. The management and interoperation of semantically diverse tourism information systems are facilitated by Semantic Web technology that provides methods and standards, which allow accurate access to information as well as flexibility to comply with needs of tourism information system users and administrators. This paper considers state-of-the art issues (ontologies, semantic modelling and querying, semantic portals and semantic-based e-markets) concerning the exploitation of the semantic web technologies and applications in tourism information systems

Tedarik zinciri yönetimi yazılımlarının semantikleştirilmesi

06.03.2018 tarihli ve 30352 sayılı Resmi Gazetede yayımlanan “Yükseköğretim Kanunu İle Bazı Kanun Ve Kanun Hükmünde Kararnamelerde Değişiklik Yapılması Hakkında Kanun” ile 18.06.2018 tarihli “Lisansüstü Tezlerin Elektronik Ortamda Toplanması, Düzenlenmesi ve Erişime Açılmasına İlişkin Yönerge” gereğince tam metin erişime açılmıştır.Bilişim teknolojilerinin hızla geliştiği günümüzde tedarik zinciri yönetiminin bileşenlerinden olan iş süreçlerinin bilişim teknolojileri yardımıyla yeniden yapılandırılması firmalara, iş çevrim sürelerini kısaltma, sistemlerini ölçeklendirme, işletme maliyetlerini azaltma, ürün kalitesini arttırma, müşteri memnuniyetini arttırma vb. avantajlar sağlamaktadır.Bu çalışmada, tedarik zinciri yönetimi yazılımlarından sayılabilecek online öğretim sistemleri üzerinde, iş süreçlerinin yeniden yapılandırılması için anlamsal ağ teknolojilerinin uygulanabilirliği tartışılmaktadır. Bu kapsam tedarik zinciri yönetimi ve iş süreçlerinin yeniden yapılandırılması konuları üzerinde genel kabullere göz atıldıktan sonra, internet teknolojilerinde gelişim hakkında literatür çalışmaları yapılmıştır. Online öğretim modellerinin literatürü ayrıntılı olarak tartışıldıktan sonra online öğretim alanında söz sahibi firmaların oluşturduğu komiteler tarafından standartları kabul edilen öğretim yönetim sistemleri mimarisi (LTSA 2001) incelenmiştir.Çalışmanın metod ve uygulama bölümünde ise öğretim yönetim sistemlerinin örneği olarak T.C. Sakarya Üniversitesinin SAUPORT yazılımı özelinde 3 farklı iş süreci incelenmiş ve yeniden yapılanma önerileri geliştirilerek bu önerilerin gerçekleştirilebilirliği tartışılmıştır.Çalışmanın son bölümünde ise önerilen iş süreçlerinin sonuçları değerlendirildikten sonra, online öğretim sistemleri ile farklı üretim ve hizmet alanlarında, üzerinde çalışılabilecek iş süreçleri hakkında fikirler paylaşılmıştır.Information technology is developing rapidly today, the components of supply chain management in the restructuring of business processes with the help of information Technologies provides shortening cycle times, system scalability, reduce operational costs, improve product quality, and increase customer satisfaction for the companies.In this study, supply chain management software can be considered online training systems, business process reengineering has been discussed on applicability of technologies for the semantic network. The scope of supply chain management and business process reengineering have been investigated and the evolution of Internet technologies were carried out as literature survey. Literature on the models of online education has been investigated in detail, then the standards of teaching adopted by the committees established by the owner of the management systems architecture (LTSA 2001) were examined.In the study of teaching methods and management systems as an example of the application section of the TC Sakarya University SAUPORT software, 3 different restructuring proposals and their feasibility were analyzed and developed .In the final part of the study, after evaluating the results of the proposed business processes, business processes in different manufacturing and service sectors with online education systems have been evaluated

Portal de turismo orientado à Web semântica

Mestrado em Gestão da InformaçãoO presente trabalho propõe um portal de turismo destinado a apresentar aos seus utilizadores ideias e sugestões acerca de destinos e roteiros turísticos para viajar e conhecer. Inspirado na Web 2.0 são adicionados mecanismos colaborativos para que os utilizadores possam partilhar a sua opinião com a restante comunidade, incentivando a sua voz crítica. São analisadas, comparativamente, duas facções da Web Semântica - Uppercase e Lowercase - no sentido de saber qual a que poderá servir melhor os propósitos do sistema proposto. Verificou-se que a Web Semântica lowercase seria a mais indicada, e assim sendo, através dos microformatos foi demonstrada a sua implementação. Foi também iniciada a discussão acerca de um novo microformato relativo a roteiros turísticos: o itinerary. ABSTRACT: This paper will focus on a tourism web portal whose aim is to offer ideas and suggestions about tourist destinations and routes. Inspired on Web 2.0, collaborative mechanisms are used to allow users to share their opinion with the community, thus encouraging their critical voice. Two factions of the Semantic Web are analysed comparatively – Uppercase and lowercase – with the purpose of identifying which one fulfills the purposes of the proposed system best. lowercase semantic web was shown to be the ideal solution, and its implementation was demonstrated with the use of microformats. A discussion was also initiated regarding a new microformat for tourist routes: itinerary

Avaliação dos portais turísticos governamentais quanto ao suporte à gestão do conhecimento

Tese (doutorado) - Universidade Federal de Santa Catarina, Centro Tecnológico. Programa de Pós-graduação em Engenharia e Gestão do ConhecimentoO objetivo dessa pesquisa visa avaliar os portais turísticos gerenciados pelas Organizações Públicas de Turismo quanto a sua capacidade de suporte à gestão do conhecimento. Justifica-se o foco nas Organizações Públicas de Turismo pelo papel que o Estado exerce no fomento da atividade turística. Ao todo foram avaliados vinte e nove portais turísticos gerenciados por Organizações Públicas de Turismo de instância de governança federal e estadual. Utilizou-se o método misto mediante a comparação triangular cruzada entre a construção de um modelo de referência de avaliação de portais turísticos com suporte à gestão do conhecimento baseado em conceitos e modelos de gestão do conhecimento, a mensuração de indicadores quantitativos desenvolvidos a partir do comparativo de três modelos de análises de portais turísticos e do modelo referencial de portal turístico; e a mensuração do instrumento qualitativo construído a partir do modelo de representação de fluxo de informação, no domínio da integração de sistemas de informação, no modelo de ciclo de vida do conhecimento e no modelo de arquitetura da gestão do conhecimento. Como resultado, pode-se perceber as deficiências administrativas e estratégicas das Organizações Públicas de Turismo brasileiras quanto ao uso dos portais turísticos como ferramenta estratégica para tomada de decisões. A ausência de integração entre os envolvidos no processo e do uso de ferramentas de tecnologia e de gestão inibem o processo de obtenção do conhecimento individual (orientação pessoal) e organizacional (orientação as tecnologias), prejudicando o mapeamento do conhecimento (individual e organizacional) bem como a construção de um repositório de conhecimento (memória organizacional). Como considerações finais, afirma-se que os portais turísticos analisados não foram arquitetados para dar suporte à gestão do conhecimento e que o seu uso é subtilizado enquanto ferramenta estratégica de gestão de destinos turísticos

Applying Semantic Web Technologies for Tourism Information Systems

The Semantic Web as the next generation web is the vision of having background knowledge about the meaning of web sources stored in a machine-processable and -interpretable way. The area of tourism is highly dynamic area that currently already extensively uses the available Internet technologies. However, the shortcomings of the existing technology are that information finding and extraction as well as the interpretation of the information contained in the web sources is left to the human user. In this paper it is shown how the vision of the Semantic Web and already existing Semantic Web technologies can be used for next-generation tourism information systems