Storing and sharing knowledge: Supporting the management of knowledge made explicit in transnational organisations

Purpose - The purpose of this paper is to indicate and illustrate the potential for use of different types of technologies to support knowledge process in transnational organisations. Design/methodology/approach - The paper uses a standard literature review plus illustrations from case organisations to demonstrate the potential applications and value of technology for knowledge sharing. Findings - Transnational organisations have specific issues relating to space and time, and increasingly virtuality, in their working practices. Technology can assist to alleviate these issues and can provide the organisations with ways to share and distribute knowledge throughout their processes, sites and workforces. Successful knowledge management however, continues to need a sociotechnical approach where the social aspects of knowledge creation, storage and sharing need to be considered alongside the technical. Sociotechnical theory tells us we must importantly consider people, task, process, and environment (both internal and external) when considering how best to implement technology into our organisations. Research limitations/implications - Case studies that specifically describe the work of transnationals are not common and thus the organisations used as illustrations may be atypical, however we believe this limitation is alleviated by using both a for-profit and a not-for-profit organisation to illustrate the variety of purposes to which technology can be put in transnational organisations. Originality/value - This paper has major practical implications. It is now common in the knowledge management literature to lower the value of technology for knowledge sharing and to emphasise the human aspects of knowledge sharing. This paper agrees with this perspective but illustrates how technology can be used successfully to assist in the knowledge sharing processes across time, space and virtuality

Developing communities of innovation by identifying innovation champions

Purpose - The purpose of this paper is to propose that a form of communities of practice (CoP), a community of innovation (CoInv), is the best support for sustainable innovation. It aims to outline a method for identifying champions of innovation in organisation. Design/methodology/approach - The paper draws on extant research to argue that innovation is facilitated and supported by innovation champions, who have most influence outside traditional organisational structures when they are members of a close-knit community - a CoInv. A potential method for identification of champions of innovation is highlighted. Findings - Innovation champions are special people, with particular personality types and psychological profiles. In order to succeed in championing innovations in organisations they need both procedural and resource support, and social and cognitive support. The influence of innovation champions comes through social contacts, multiplied through the communities in which they participate, through the genuine esteem in which they are held. Developing CoInv around such champions makes practical sense for organisations. Originality/value - Identifying champions of innovation will permit a CoInv to form that links social networks and transcends organisational internal boundaries and forming such a community will potentially trigger more successfully supported innovations

Knowledge Management: A Primer

Knowledge Management is an expanding field of study. In this paper we clarify and explain some of the terms and concepts that underlie this field. In particular we discuss knowledge and its related philosophies; how the sociotechnical aspects of organizations can assist in knowledge management and how communities of practice can thus be supported; how knowledge can be valued in an organization; and the idea of intellectual capital. We conclude that knowledge management is not an easy \u27fix\u27 to an organisation\u27s problems. Implemented well it can increase productivity, improve worker collaboration, and shorten product development times. Implemented badly it may incur significant costs without delivering these benefits

Dynamics of knowledge sharing in a cross-cultural environment

Studies have indicated that national culture may impact the choice of who shares knowledge with whom. This paper considers the problem of tacit knowledge sharing in multi-cultural environments and the issues that relate to trust, language, and culture that impact on the choice of how tacit knowledge is shared. A study was conducted in a multi-national, international, and multi-cultural Business School to discover if the theoretical research relating to a potential tacit and thus implicit knowledge sharing archetype had validity. The study conducted with 70 students from 28 nations and 24 languages, discovered that there were a number of variables that impacted who students chose to ask for (academic) tacit knowledge: these variables indicated that the longer that students spent in the Business School; the longer they were in London and the UK; and the older they were; the less they were concerned about the nationality, ethnicity, and language of the person they asked. Additionally, testing the knowledge archetype model it was found that there were no moderating factors. This indicates that a knowledge archetype that is common to all nationalities can be developed. Future research intends to develop a configurable technical based archetype - or avatar - that can be utilised by students as they enter university for implicit knowledge sharing purposes. This avatar will then be tested in multi-cultural business environment to assist tacit/implicit knowledge sharing across divisions and nation as well as languages and culture

Strategic planning for information systems: A sociotechnical view of boundary and stakeholder insufficiencies

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University, 12/11/2002.The thesis proposes that Strategic Planning for Information Systems (SPIS) has become ineffective through a tendency to focus on the information technologies involved. The thesis argues that the dominant rational, reductionist epistemology of SPIS methods, tools and techniques limits the effectiveness of SPIS through methodological impoverishment. The thesis proposes that a humanistic, sociotechnical perspective of SPIS accommodates the use of complementary tools and techniques that improve the process. This thesis advances a new Framework to improve the process of SPIS based on the propositions; first that the lack of sufficient knowledge of both the internal and external environment is a root cause of many of these insufficiencies, and second that this knowledge is held within the stakeholders of this process. An ernancipatory information systems research programme (Klein and Hirschheim, 1987) is used to advance a framework that overcomes the insufficiency and inadequacy of the process of strategic planning for information systems in organisations that permits information systems to fail. The framework is tested on two organisations and shows that the proposed Framework has significant potential to improve the SPIS process. The case research investigates the role of stakeholders, knowledge, and boundaries in the process of SPIS in order to develop more sufficient methods for the process of SPIS that address the perceived inadequacies in current processes, and thus provide an improved strategic planning process for information systems. Two novel tools are introduced: the Stakeholder Web and the Interaction Matrix. Their evolution is a major contribution of this research. The collection of tools presents a practical research contribution for the SPIS process and as generic (methodological) research tools. A new definition for the term 'stakeholder' is formulated and used to supply clarity in understanding for this study - and would prove useful for the field of IS

Focus Issue on Legacy Information Systems and Business Process Change:The Role of Stakeholders in Managing Change

To manage organisational change in the context of legacy information systems, which may need replacement or revision, the strategy process should respond to corporate opportunity rather than past internal difficulties. Steering groups are often used to guide the strategy process. An important problem is the identification of appropriate stakeholders that need to be represented on the steering group. A related problem is to establish the boundary of the new information system. Computer Information Systems development often focuses on direct users and affected internal departments as the exclusive stakeholders. However these groups may present too narrow a perspective. To improve the effectiveness of the development process, a wider constituency should be considered that includes organisational partners in the wider business environment. This paper presents a method, the stakeholder web, that identifies appropriate stakeholders and their viewpoints. It illustrates the concepts with a large-scale university information systems project. The stakeholder web is used to analyse the relationships between the activities and membership of a university information systems steering group over a five-year period. The results demonstrate the dynamic nature of the project and the associated changes in membership of the steering group

Knowledge Archetype: Facilitating Cross Cultural Knowledge Sharing

Studies have indicated that national culture may impact the choice of who shares knowledge with whom. This paper considers the problem of tacit knowledge sharing in multi-cultural environments and the issues that relate to trust, language, and culture that could impact on tacit knowledge sharing choices. A study was conducted in an international and multi-cultural Business School to discover if the theoretical research relating to a potential tacit and implicit knowledge sharing archetype had validity. The study which was conducted with 70 students from 28 nations speaking 24 languages, discovered that the variables that impacted who students chose to ask for indicated that the longer that students spent in the Business School; the longer they were in London and the UK; and the older they were, the less they were concerned about the nationality, ethnicity, and language of the person they asked. Additionally, testing the knowledge archetype module it was found that there were no moderating factors. This indicates that a knowledge archetype that is common to all nationalities can be developed

Sustainability as corporate culture of a brand for superior performance

This is the post-print version of the final paper published in the Journal of World Business. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2012 Elsevier B.V.Sustainability research highlights new challenges and opportunities for businesses. This paper reviews the literature to understand the ability of sustainable green initiatives when practiced as a corporate culture to individually create new opportunities for operations, management and marketing. According to current research, business opportunities exclusively available to different functions of a firm can drive its performance. The role of marketing in the achievement of superior performance by virtue of sustainability practices is also explained by the existing literature. Branding literature, however, fails to explain the influence of a brand on sustainability-driven opportunities available to a firm for superior performance. The objective of this study is to explore if a brand can strengthen the ability of sustainability-based green initiatives of managers to drive opportunities available to a firm for superior performance. A conceptual framework grounded in the triple bottom line theory is presented based on the assumption that brand as a stimulating factor can accelerate the conversion of opportunities available to a business into superior performance. Academic and managerial perspectives have been used to draw upon the implications of the model. Both practitioners and academic researchers will benefit from future research on this topic

Emerging communities of child-healthcare practice in the management of long-term conditions such as chronic kidney disease: Qualitative study of parents' accounts

Background: Parents of children and young people with long-term conditions who need to deliver clinical care to their child at home with remote support from hospital-based professionals, often search the internet for care-giving information. However, there is little evidence that the information available online was developed and evaluated with parents or that it acknowledges the communities of practice that exist as parents and healthcare professionals share responsibility for condition management. Methods. The data reported here are part of a wider study that developed and tested a condition-specific, online parent information and support application with children and young people with chronic-kidney disease, parents and professionals. Semi-structured interviews were conducted with 19 fathers and 24 mothers who had recently tested the novel application. Data were analysed using Framework Analysis and the Communities of Practice concept. Results: Evolving communities of child-healthcare practice were identified comprising three components and several sub components: (1) Experiencing (parents making sense of clinical tasks) through Normalising care, Normalising illness, Acceptance & action, Gaining strength from the affected child and Building relationships to formalise a routine; (2) Doing (Parents executing tasks according to their individual skills) illustrated by Developing coping strategies, Importance of parents' efficacy of care and Fear of the child's health failing; and (3) Belonging/Becoming (Parents defining task and group members' worth and creating a personal identity within the community) consisting of Information sharing, Negotiation with health professionals and Achieving expertise in care. Parents also recalled factors affecting the development of their respective communities of healthcare practice; these included Service transition, Poor parent social life, Psycho-social affects, Family chronic illness, Difficulty in learning new procedures, Shielding and avoidance, and Language and cultural barriers. Health care professionals will benefit from using the communities of child-healthcare practice model when they support parents of children with chronic kidney disease. Conclusions: Understanding some of the factors that may influence the development of communities of child-healthcare practice will help professionals to tailor information and support for parents learning to manage their child's healthcare. Our results are potentially transferrable to professionals managing the care of children and young people with other long-term conditions. © 2014 Carolan et al.; licensee BioMed Central Ltd