Investigating the Association of Burnout and Personality Traits of Hotel Managers

The article presents an investigation of the relationship between the burnout dimensions of emotional exhaustion, depersonalization and personal accomplishment and the ‘Big Five’ personality traits. The Maslach Burnout Inventory was utilized to allow research participants to describe their perceived level of burnout while the most widely acknowledged tool for measuring personality traits, the ‘Big Five’, was also incorporated in the questionnaire, which was then distributed to 500 hotel managers. Findings indicate a positive association between emotional exhaustion and neuroticism, negative associations between depersonalization and both agreeableness and conscientiousness, and, finally, a positive association between personal accomplishment and conscientiousness. Industry implications and recommendations for stakeholders are discussed

Tourism stocks in times of crises: An econometric investigation of non-macro factors

Following the recent terrorist attacks in Paris, the European media emphatically pronounced that billions of euros were wiped from tourism related stocks. This comes at a troublesome time for the tourism industry, in the midst of a global financial crisis, and the unpredictable rise of radical Islamic ideologies, which have caused chaos in the Middle East and Europe. The relationship and vulnerability of the industry to non-macro incidents have been well documented in the literature, mostly in theoretical terms. Nevertheless, the quantifiable impact of such events on tourism-specific stock values, both in terms of returns and volatility, received much less attention. With the use of an econometric methodology, the paper aims to enhance our conceptual capital pertaining to the effects of such possibilities on five hospitality and tourism stock indices. The empirical findings are of interest to stakeholders at all echelons of the spectra of the tourism and financial industries

Tourism stocks in times of crises: An econometric investigation of unexpected non-macroeconomic factors

Following the recent terrorist attacks in Paris, the European media emphatically pronounced that billions of Euros were wiped from tourism related stocks. The theoretical relationship of the industry with such unexpected non-macro incidents received moderate academic coverage. Nevertheless, the quantifiable impact of such events on tourism-specific stock values, both in terms of returns and volatility, is still a barren landscape. Using econometric methodology, the paper investigates the reaction of five hospitality/tourism stock indices to 150 incidents depicting major Acts of Terrorism, ‘Acts of God’, and War conflicts in the 21st Century. Empirical findings underscore the effect of such incidents on hospitality/tourism stock indices, with distinctive differences among the different types, the specificities of each event, and the five regions under investigation. This paper contributes to the extant literature and enhances our conceptual capital pertaining to the industry’s current financial practices that are related to stock performance and behavior

Tourism Stocks in Times of Crises: an Econometric Investigation of Non-macro Factors

Following the recent terrorist attacks in Paris, the European media emphatically pronounced that billions of euros were wiped from tourism related stocks. This comes at a troublesome time for the tourism industry, in the midst of a global financial crisis, and the unpredictable rise of radical Islamic ideologies, which have caused chaos in the Middle East and Europe. The relationship and vulnerability of the industry to non-macro incidents have been well documented in the literature, mostly in theoretical terms. Nevertheless, the quantifiable impact of such events on tourism-specific stock values, both in terms of returns and volatility, received much less attention. With the use of an econometric methodology, the paper aims to enhance our conceptual capital pertaining to the effects of such possibilities on five hospitality and tourism stock indices. The empirical findings are of interest to stakeholders at all echelons of the spectra of the tourism and financial industries

Hospitality managers in turbulent times: the COVID-19 crisis

Purpose – This study explores the role General Managers (GMs) play in mitigating the effects of the unprecedented COVID-19 pandemic. Design/methodology/approach – Qualitative structured interviews conducted online with 50 hospitality GMs from 45 countries are used to explore the impact of the pandemic on the industry’s operational norms, and the role of managers in both managing the crisis and planning contingencies for recovery. Findings – Our findings enhance the conceptual capital in this emerging field and provide insights on how GMs behave during crises. Four related sub-themes emerged from the data analysis, namely contingency planning and crisis management, resilience and impact on GM roles, the impact on hotels’ key functional areas, and some GMs’ suggestions for the future of luxury hospitality. Research implications – This study generates empirical data that inform contemporary debates about crisis management and resilience in hospitality organizations at a micro-level operational perspective. Practical implications – Findings suggest that, in times of uncertainty and crisis, luxury hotel GMs are vital in coping with changes and leading their organizations to recovery. GMs’ resilience, and renewed role and abilities enables them to adapt rapidly to external changes on their business environment. Originality/value – This study is unique in terms of scale and depth since it provides useful insights regarding the GM’s role during an unprecedented crisis such as COVID-19

The impact of COVID-19 in luxury hotels: the case of Greece and Cyprus.

This study explores the impact of COVID-19 pandemic in luxury Greek and Cypriot hotels. More specifically the study focuses on the primary functions of operations management, people management, sales & revenue management, and customer expectations

The general managers’ role in luxury hotels, during the COVID-19 pandemic: evidence from 45 countries

The vulnerability of the tourism industry to natural catastrophes and pandemics is well documented, with scholars emphasizing the critical role of crisis management. Several approaches have been proposed focusing on the strategic macro-level perspective at the destination. In contrast, little has been written about the micro-level operational aspects at the establishment level and the role of general managers (GMs). This study espouses that GMs’ knowledge, skills and abilities, fortified by their vast experience and resilience, are all vital to the survival of the business in times of crisis; it therefore seeks to explore the role GMs can play in mitigating the effects of the COVID-19 pandemic on the luxury hotel sector. Fifty semi-structured interviews were conducted online with GMs from 45 countries. Our findings, of interest to industry stakeholders, can enhance conceptual capital in this emerging field, and provide suggestions on how to reboot the sector on a global scale

Chef image's influence on tourists' dining experiences

Highlights • Tourists’ teppanyaki restaurant dining experience is examined. • A chef’s image has a positive influence on experiential value. • Interaction with other customers positively influences experiential value. • Service quality has a positive influence on diners’ experiential value

Examining guest chefs' influences on luxury restaurants' images

A guest chef's image positively influences a luxury restaurant's image; The restaurant-guest chef fit positively influences a luxury restaurant's image; The restaurant-guest chef fit moderates the relationship between a guest chef's image and a luxury restaurant's image

New nurses burnout and workplace wellbeing:The influence of authentic leadership and psychological capital

The detrimental effects of burnout on nurses’ health and wellbeing are well documented and positive leadership has been shown to be an important organizational resource for discouraging the development of burnout. Intrapersonal resources also play a protective role against workplace stressors. This study investigated the influence of authentic leadership, an organizational resource, and psychological capital, an intrapersonal resource, on new graduate burnout, occupational satisfaction, and workplace mental health over the first year of employment (n = 205). Results supported the protective role of organizational and intrapersonal resources against burnout, job dissatisfaction, and mental health. © 2014 The Authors. Published by Elsevier GmbH. This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/3.0/)