519 research outputs found
The Business Environment of 1995 as Seen by Wisconsin Business Executives
Like many states, particularly those in the so-called rust bucket of the industrial north, Wisconsin is concerned about its business climate. A number of different steps with the potential to make Wisconsin\u27s business environment more hospitable have been taken. For example, the state income tax has been reduced; the state has partially funded a business development organization, Forward Wisconsin, to attract new companies to the area; and a state-appointed panel, the Wisconsin Strategic Development Commission, has filed its recommendations concerning the actions that should be considered in revitalizing the region\u27s business community. This article provides another perspective. It reports upon the views held by a sample of Wisconsin business executives concerning the nature of the business environment in 1995. Specifically, this paper reports on the perceptions held by 24 executives (mostly vice presidents of planning or marketing) from Wisconsin corporations. Because vice-presidents of planning and marketing are most responsible for translating environmental trends into strategic actions, we believe their vision of the general business climate in 1995 will be of keen interest to those concerned about the future of Wisconsin\u27s economy
Qualification of electron-beam welded joints between copper and stainless steel for cryogenic application
Joints between copper and stainless steel are commonly applied in cryogenic systems. A relatively new and increasingly important method to combine these materials is electron-beam (EB) welding. Typically, welds in cryogenic applications need to withstand a temperature range from 300K down to 4 K, and pressures of several MPa. However, few data are available for classifying EB welds between OFHC copper and 316L stainless steel. A broad test program was conducted in order to qualify this kind of weld. The experiments started with the measurement of the hardness in the weld area. To verify the leak-tightness of the joints, integral helium leak tests at operating pressures of 16MPa were carried out at roomand at liquid nitrogen temperature. The tests were followed by destructive tensile tests at room temperature, at liquid nitrogen and at liquid helium temperatures, yielding information on the yield strength and the ultimate tensile strength of the welds at these temperatures. Moreover, nondestructive tensile tests up to the yield strength, i.e. the range in which the weld can be stressed during operation, were performed. Also, the behavior of the weld upon temperature fluctuations between room- and liquid nitrogen temperature was tested. The results of the qualification indicate that EB welded joints between OFHC copper and 316L stainless steel are reliable and present an interesting alternative to other technologies such as vacuum brazing or friction welding
Towards a Context-Aware Knowledge Model for Smart Service Systems
The advancement of the Internet of things, big data, and mobile computing leads to the need for smart services that enable the context awareness and the adaptability to their changing contexts. Today, designing a smart service system is a complex task due to the lack of an adequate model support in awareness and pervasive environment. In this paper, we present a context-aware knowledge model for smart service systems that organizes the domain and context-aware knowledge into knowledge components based on the three levels of services: Services, Service system and Network of service systems. The context-aware knowledge model for smart service systems integrates all the information and knowledge related to smart services, knowledge components and context awareness that can play a key role for any framework, infrastructure, or applications deploying smart services. To demonstrate the approach, a case study about a chatbot as a smart service for customer support is presented
Expanding understanding of service exchange and value co-creation: A social construction approach
According to service-dominant logic (S-D logic), all providers are service providers, and service is the fundamental basis of exchange. Value is co-created with customers and assessed on the basis of value-in-context. However, the extensive literature on S-D logic could benefit from paying explicit attention to the fact that both service exchange and value co-creation are influenced by social forces. The aim of this study is to expand understanding of service exchange and value co-creation by complementing these central aspects of S-D logic with key concepts from social construction theories (social structures, social systems, roles, positions, interactions, and reproduction of social structures). The study develops and describes a new framework for understanding how the concepts of service exchange and value co-creation are affected by recognizing that they are embedded in social systems. The study contends that value should be understood as value-in-social-context and that value is a social construction. Value co-creation is shaped by social forces, is reproduced in social structures, and can be asymmetric for the actors involved. Service exchanges are dynamic, and actors learn and change their roles within dynamic service systems
An Integrative Design Framework for New Service Development
Service innovation is focused on customer value creation. At its core, customer-centric service innovation in an increasingly digital world is technology-enabled, human-centered, and process-oriented. This requires a cross-disciplinary, holistic approach to new service design and development (NSD). This paper proposes a new service strategy-aligned integrative design framework for NSD. It correlates the underlying theories and principles of disparate but interrelated aspects of service design thinking: service strategy, concept, design, experience and architecture into a coherent framework for NSD, consistent with the service brand value. Application of the framework to NSD is envisioned to be iterative and holistic, accentuated on continuous organizational and customer learning. The preliminary framework's efficacy is illustrated using a simplified telecom case example. © Springer International Publishing Switzerland 2014
Business process management and supply chain collaboration: a critical comparison
The link between a firm and supply chain (SC) members has been recognised as one of the key issues for ensuring business success and achieving competitive advantage. Indeed, working across organisational boundaries is required to accomplish effective responses to customers’ needs. Our preliminary research confirmed that there are positive relationships between business process management (BPM), supply chain collaboration (SCC), collaborative advantage and organisational performance. This study is a step further and uses a multiple case design to illuminate the results and gain a greater understanding from extensive discussions about these relationships. By means of semi-structured interviews, the three main issues were identified as: (1) the link between BPM and organisational performance; (2) the link between BPM and SCC; and (3) the contextual factors and benefits achieved from working collaboratively with SC partners. The different scenarios of the link between BPM and SCC were developed in a taxonomy, and the case studies were used to illustrate the experience of intra- and inter-organisational practices in the developing economy of Thailand. The case studies’ results explain in depth that both BPM and SCC are important for improving organisational performance and competitiveness. BPM not only improves organisational performance directly, but also assists with collaborative activities that in turn help to improve internal capabilities. Additionally, the comparisons in issues relating to firm size, industry type, relationship closeness and relationship length were also included in this study
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Using insights from (public) services management to improve student engagement in higher education
This paper argues that current approaches used to assess and monitor student engagement in UK higher education are failing to fulfil their potential by superficially helping institutions to appear professional and innovative yet failing to accurately measure and improve engagement. Drawing on service management literature including (Public) Service Dominant theory, this paper argues that current strategies are failing to deliver for three main reasons. They do not capture the full value students derive from their engagement experience, they underplay the impact of peers within the ecosystem and they do not effectively engage employees. The paper concludes by exploring the implications of these omissions for further research and practice
Modelling Co-Creation Ecosystem for Public Open Spaces
Co-creation can be defined as the involvement of citizens in the
initiation and/or the design process of public services in order to (co)create
beneficial outcomes and value for society. Mediated public open spaces are ideal
environments for co-creation to emerge due to the involvement of the community
and ICT in the knowledge creation. The aims of the research presented
in the chapter are two-fold: to conduct a mapping activity in order to collect the
insights on civic technologies promoting the creation of open public spaces
through the use of ICT and to define the critical dimensions in designing cocreative
ecosystems. The mapping strategy was conducted by evaluating the
civic technologies in Lithuania and Bulgaria. The insights from the empirical
exercise allow to draw managerial and organizational recommendations for
strengthening the collective efforts of citizens, IT developers, public and governmental
institutions in creating open, inclusive and reflective open public
spaces
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