Improvement and Public Service Relationships: Cultural Theory and Institutional Work

This article examines the influence of cultural-institutional factors on user–provider relationships in public services. Using Grid-Group Cultural Theory (CT) as a way to structure the complexity of public service relationships, the article considers the extent to which public services are attuned to users' relational concerns. This analysis shows particular tensions between how users think the service ‘should be’ compared with how they think the service ‘actually is’. Additional study evidence is used to assess these findings; in particular, the effects of different patterns of compatibility on both the perceived quality of public service relationships and the value added by this. Finally, relationships between ‘good opportunities’ for user voice and the above results are discussed. In response, opportunities for improvement are identified (within the institutional work done by public service organizations), and the implications for the relative value of CT analysis are discussed

Volume 06

Introduction from Dean Dr. Charles Ross Caught Between Folklore and the Cold War: The Americanization of Russian Children\u27s Literature by Kristen Gains Graphic Design by Amanda Willis Graphic Design by Holly Backer Prejudices in Swiss German Accents by Monika Gutierrez Photography by Cara O\u27Neal Photography by Sara Nelson Edmund Tyrone\u27s Long Journey through Night by Sasha Silberman Photography by Jessica Beardsley Photography by Jamie Gardner and Edward Peeples The Republican Razor: The Guillotine as a Symbol of Equality by Jamie Clift Graphic Design by Matthew Sakach Genocide: The Lasting Effects of Gender Stratification in Rwanda By Tess Lione and Emily Wilkins Photography by Kelsey Holt and Jessica Page Morocco and the 20 February Movement by Charles Vancampen, Gilbert Hall, Jenny Nehrt, Kasey Dye, Amanda Tharp, Jamie Leeawrik, & Ashley McGee Photography by Emily Poulin Photography by Michael Kropf Improving Performance of Arbitrary Precision Arithmetic Using SIMD Assembly Code Instructions by Nick Pastore Art by Austin Polasky and Morgan Glasco Art by Laura L. Kahler The Effects of the Neutral Response Option on the Extremeness of Participant Responses by Melinda L. Edwards and Brandon C. Smith Graphic Design by Mariah Asbell Graphic Design by Cabell Edmunds College Bullying: An Exploratory Analysis by Amelia D. Perry Photography by Alyssa Hayes Death-Related Crime: Applying Bryant\u27s Conceptual Paradigm of Thanatological Crime to Military Settings by Irina Boothe Graphic Design by Perry Bason Graphic Design by James Earl

Volume 05

Introduction from Dean Dr. Charles Ross The Tallis House as an Extension of Emily Tallis in McEwan\u27s Atonement by Ian Karamarkovich Graphic Design by Jessica Cox Graphic Design by Kyle Fowlkes Graphic Design by Allison Pawlowski Incorporating Original Research in The Classroom: A Case Study Analyzing the Influence of the Chesapeake Bay on Local Temperatures by Kaitlin Major, Carrie Dunham and Dr. Kelsey Scheitlin Graphic Design by Kathryn Grayson Graphic Design by Ashley Johnson Facing the Music: Environmental Impact Assessment of Building A Concert Hall on North Campus by Jennifer Nehrt, Kelsey Stolzenbach And Dr. Kelsey Scheitlin Art by Kristin McQuarrie Art by Sara Nelson Art by Melisa Michelle Prosocial Behavior as a Result of Prosocial Music by Jessica Sudlow Graphic Design by Perry Bason Graphic Design by Danielle Dmuchawski Graphic Design by Mariah Asbell Graphic Design by Matthew Sakach Identifying Pathogenic Salmonella Serotypes Isolated from Prince Edward County, VA Waterways via Mutiplex PCR Analysis by Timothy Smith, Jr. Art by Annaliese Troxell Art by T. Dane Summerell Development of Salicylidene Anilines for Application in the High School Laboratory by Sarah Ganrude Graphic Design by Malina Rutherford Graphic Design by Hannah Hopper, and Matthew Sakach Because That\u27s What Daddies Do: Effects of Fathering Patterns on Son\u27s Self and Gender Identities by John Berry, Jr. Graphic Design by James Early Graphic Design by Colleen Festa The Influence of Tropical Cyclones on Chesapeake Bay Dead Zones by Chelsea D. Taylor and Dr. Kelsey Scheitlin Graphic Design by Michelle Maddox Graphic Design by Kaitlyn Smith Graphic Design by Sarah Schu Graphic Design by Perry Bason, Cabell Edmunds, Katherine Grayson, Matthew Sakach, and Kayla Torna

Collaborative innovation, new technologies and work redesign

Stakeholders agree on the need to promote innovation in work organization in public services. This article deploys the concept of collaborative innovation to discuss employees’ and managers’ experiences of a major technology-driven work redesign project within National Health Service (NHS) pharmacy services in Scotland. We draw on extant literature on New Public Management (NPM) and collaborative approaches to innovation to frame more than 40 in-depth interviews with managers and employees. We find that key components of collaborative innovation – related to joint problem-solving, inter-disciplinary working and mutual learning – were important to the success of the redesign project and to positive impacts on job quality for some employees. We argue that researchers and policymakers should look beyond NPM-driven models that have dominated some areas of the public innovation literature, to consider the potential added value of collaborative innovation to improving both work and service delivery in the public sector

Investigating the void structure of the polyamide active layers of thin-film composite membranes

The potential presence of voids in the fully-aromatic polyamide active layers of thin-film composite (TFC) membranes for water purification was studied in a selection of commercial membranes with a broad range of performance levels. The membranes were characterized for their potential void fractions using three independent methods: (i) analysis of transmission electron microscopy (TEM) images of membrane cross-sections, (ii) water uptake measurements by quartz crystal microbalance (QCM), and (iii) estimates of the effective refractive indices of active layers by spectroscopic ellipsometry. Results revealed that voids having tens of nanometers in diameter exist in the fully-aromatic polyamide active layers of TFC membranes, the voids fill up with water when immersed in it, and the voids account for a significant volume fraction of the active layers (i.e., 15-32% for the membranes studied). It was concluded that the voids in polyamide active layers do not form passageways connecting the feed and permeate sides, but rather are cavities disconnected from the feed side. In addition, it was also concluded that the globular features observable in TEM images of membrane cross sections that had been previously identified as voids or nodules are indeed voids, and not nodules. The finding that a significant volume fraction of fully-aromatic polyamide active layers corresponds to water-filled voids has deep implications on various aspects of TFC membrane science and technology. For example, we illustrate how the presence of voids can potentially increase the effective water permeability of the active layer by as much as a factor of ≈5 compared with the case of an equivalent active layer without any voids. The methods developed in this study to measure void volume fraction represent useful tools for future membrane characterization studies, and the void fractions measured can be used as input or calibration parameters in future modeling studies of active layer formation or water and solute transport