Making intelligent systems team players: Case studies and design issues. Volume 1: Human-computer interaction design

Initial results are reported from a multi-year, interdisciplinary effort to provide guidance and assistance for designers of intelligent systems and their user interfaces. The objective is to achieve more effective human-computer interaction (HCI) for systems with real time fault management capabilities. Intelligent fault management systems within the NASA were evaluated for insight into the design of systems with complex HCI. Preliminary results include: (1) a description of real time fault management in aerospace domains; (2) recommendations and examples for improving intelligent systems design and user interface design; (3) identification of issues requiring further research; and (4) recommendations for a development methodology integrating HCI design into intelligent system design

Understanding Effects of Autonomous Agent Timing on Human-Agent Teams Using Iterative Modeling, Simulation and Human-in-the-Loop Experimentation

Recent U.S. Air Force Research Laboratory strategy documents have suggested the need for research in human-agent teaming. Teaming supports a dynamic shift in roles between the human and the agent, depending upon human performance and mission needs. Further, because the performance of these agents will be highly dependent upon the state of the human and the mission, this strategy suggests the need for increased use of modeling to provide a broader understanding of the automated agent’s behavior. This thesis applies a combination of static modeling in SysML activity diagrams, dynamic modeling of human and agent behavior in IMPRINT, and human experimentation in a dynamic, event-driven environment. The dynamic models and human experiments are used to understand the effects of agent delay time on human behavior, performance, and workload, as well as team dynamics. The models and experiments illustrate that agent delay time has a significant effect upon team behavior, performance, and the roles assumed by the human and agent. Therefore, it is proposed that the consequences of agent timing are significant in the context of human agent teaming and that models, which incorporate the human and agent within a common modeling environment, can be useful in understanding this effect

Identification and Characterization of Key Human Performance Issues and Research in the Next Generation Air Transportation System (NextGen)

This report identifies key human-performance-related issues associated with Next Generation Air Transportation System (NextGen) research in the NASA NextGen-Airspace Project. Four Research Focus Areas (RFAs) in the NextGen-Airspace Project - namely Separation Assurance (SA), Airspace Super Density Operations (ASDO), Traffic Flow Management (TFM), and Dynamic Airspace Configuration (DAC) - were examined closely. In the course of the research, it was determined that the identified human performance issues needed to be analyzed in the context of NextGen operations rather than through basic human factors research. The main gaps in human factors research in NextGen were found in the need for accurate identification of key human-systems related issues within the context of specific NextGen concepts and better design of the operational requirements for those concepts. By focusing on human-system related issues for individual concepts, key human performance issues for the four RFAs were identified and described in this report. In addition, mixed equipage airspace with components of two RFAs were characterized to illustrate potential human performance issues that arise from the integration of multiple concepts

Human Factors Certification of Advanced Aviation Technologies

Proceedings of the Human Factors Certification of Advanced Aviation Technologies Conference held at the Chateau de Bonas, near Toulouse, France, 19-23 July 1993

Model-based operator guidance in interactive, semi-automated production processes

This contribution focuses on the task of guiding and supervision of technical processes realized by human operators. The review of publications of the last decades discloses that especially technical processes with strong interconnection of human operator and manufacturing process are not adequately addressed by the evolved automation approaches. Integrating human process knowledge and experience into the resulting automation system is still a major concern. Besides the introduction of automation in a handcrafting process that is increasing the overall system complexity, the design of the human-machine interface to the automation system is of central importance. Within this thesis, the trade-off between manual manufacturing and automation is addressed by a semi-automation approach. The application example is the no-bake molding process, a mold manufacturing process for casts that is traditionally handmade. Within this process the human operator plays a central role (i.e. knowledge and expertise), whereas the (intelligent) automation is carrying out physical operation, which is guided and supervised by the human operator. This is achieved by experimentally identified quality representing process variables that allow for in-process feedback to the human operator. Process guiding assistance is given using a formalization approach of the human-automation-interaction. By deducing situative information of interest from the resulting human-automation-system model with respect to the current process goal, the established process model is used for supervision and assistance of the overall process. The design of the human-machine-interface is based on a detailed analysis of the handcrafted process and is realized as a direct, intuitively usable, marker-based interaction technique. The integrated human-automation-system and the corresponding human-machine-interface with process guidance assistance functionality is initially evaluated. The results are discussed for the future work with respect to the individual, human operator-specific process understanding and process reproducibility.Diese Arbeit befasst sich mit Fachkraftaufgaben in der Führung und Überwachung von technischen Prozessen. Die Übersicht der Publikationen der letzten Jahrzehnte eröffnet, dass insbesondere technische Prozesse mit enger Verknüpfung von Mensch und Herstellungsprozess bei den entwickelten Automatisierungsansätzen nicht hinreichend berücksichtigt werden. Die Integration von Prozesswissen und -erfahrung in das resultierende Automatisierungssystem bleibt eine offene Fragestellung. Neben der Einführung von Automation in Handarbeitsprozesse, die die Komplexität des Gesamtsystems erhöhen, ist die Gestaltung der Mensch-Maschine-Schnittstelle zum Automatisierungssystem von zentraler Bedeutung. Der Konflikt zwischen Handarbeit und Automatisierung wird in dieser Arbeit durch die Einführung einer Teilautomatisierung gelöst. Das Anwendungsbeispiel ist das Kaltharzverfahren, ein traditionell in Handarbeit bewältigter Herstellungsprozess für Gussformen. In diesem Prozess spielt die Fachkraft eine zentrale Rolle (z. B. durch ihr Prozesswissen und ihre Expertise), während die (intelligente) Automatisierung –geführt und überwacht durch die Fachkraft– anfallende physische Aktionen ausführt. Dies wird durch experimentell ermit- telte qualitäts-beschreibende Prozessgrößen erreicht, die eine in-prozess Rückführung zum Bedienpersonal ermöglichen. Prozessführungsassistenz ist basierend auf die Formalisierung der Mensch-Automation-Interaktion gegeben. Durch die Bestimmung von situativen Informationen hoher Wichtigkeit aus dem resultierenden Mensch-Automation-System Modell bezogen auf das aktuelle Prozessziel, wird das bestehende Prozessmodell zur Überwachung und Prozessführungsassistenz des Gesamtprozesses genutzt. Die Gestaltung der Mensch-Maschine-Schnittstelle basiert auf einer detaillierten Analyse des Handarbeitsprozesses und ist als direkte, intuitiv bedienbare, markerbasierte Interaktionstechnik realisiert. Das integrierte Mensch-Automation-System sowie die zugehörige Mensch-Maschine-Schnittstelle inklusive Prozessführungsassistenzfunktionen wurden initial evaluiert. Die erzielten Ergebnisse werden hinsichtlich des individuellen, fachkraftabhängigen Prozesswissens und der Reproduzierbarkeit für den Ausblick diskutiert