QoE Modelling, Measurement and Prediction: A Review

In mobile computing systems, users can access network services anywhere and anytime using mobile devices such as tablets and smart phones. These devices connect to the Internet via network or telecommunications operators. Users usually have some expectations about the services provided to them by different operators. Users' expectations along with additional factors such as cognitive and behavioural states, cost, and network quality of service (QoS) may determine their quality of experience (QoE). If users are not satisfied with their QoE, they may switch to different providers or may stop using a particular application or service. Thus, QoE measurement and prediction techniques may benefit users in availing personalized services from service providers. On the other hand, it can help service providers to achieve lower user-operator switchover. This paper presents a review of the state-the-art research in the area of QoE modelling, measurement and prediction. In particular, we investigate and discuss the strengths and shortcomings of existing techniques. Finally, we present future research directions for developing novel QoE measurement and prediction technique

Using webcrawling of publicly available websites to assess E-commerce relationships

We investigate e-commerce success factors concerning their impact on the success of commerce transactions between businesses companies. In scientific literature, many e-commerce success factors are introduced. Most of them are focused on companies' website quality. They are evaluated concerning companies' success in the business-to- consumer (B2C) environment where consumers choose their preferred e-commerce websites based on these success factors e.g. website content quality, website interaction, and website customization. In contrast to previous work, this research focuses on the usage of existing e-commerce success factors for predicting successfulness of business-to-business (B2B) ecommerce. The introduced methodology is based on the identification of semantic textual patterns representing success factors from the websites of B2B companies. The successfulness of the identified success factors in B2B ecommerce is evaluated by regression modeling. As a result, it is shown that some B2C e-commerce success factors also enable the predicting of B2B e-commerce success while others do not. This contributes to the existing literature concerning ecommerce success factors. Further, these findings are valuable for B2B e-commerce websites creation

Towards a new ITU-T recommendation for subjective methods evaluating gaming QoE

This paper reports on activities in Study Group 12 of the International Telecommunication Union (ITU-T SG12) to define a new Recommendation on subjective evaluation methods for gaming Quality of Experience (QoE). It first resumes the structure and content of the current draft which has been proposed to ITU-T SG12 in September 2014 and then critically discusses potential gaming content and evaluation methods for inclusion into the upcoming Recommendation. The aim is to start a discussion amongst experts on potential evaluation methods and their limitations, before finalizing a Recommendation. Such a recommendation might in the end be applied by non -expert users, hence wrong decisions in the evaluation design could negatively affect gaming QoE throughout the evaluation

Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

Experimental Tuning of AIFSN and CWmin Parameters to Prioritize Voice over Data Transmission in 802.11e WLAN Networks

In this paper we experimentally study the impact of two EDCA parameters, namely AIFSN and CWmin, on a mixed voice/data wireless transmission. In particular we investigate how the tuning of these parameters affects both the voice transmission quality and background data throughput. We predict end-to-end voice transmission quality from time varying transmission impairments using the latest Appendix to the ITU-T E-model. Our experimental results show that the tuning of the EDCA parameters can be used to successfully prioritize voice transmission over data in real 802.11e networks. We also demonstrate that the AIFSN parameter more effectively protects voice calls against background data traffic than CWmin. To the best of our knowledge, this is the first experimental investigation on tuning of MAC layer parameters in a real 802.11e WLAN network from the perspective of end-to-end voice transmission quality and end user satisfaction

Machine Learning for Multimedia Communications

Machine learning is revolutionizing the way multimedia information is processed and transmitted to users. After intensive and powerful training, some impressive efficiency/accuracy improvements have been made all over the transmission pipeline. For example, the high model capacity of the learning-based architectures enables us to accurately model the image and video behavior such that tremendous compression gains can be achieved. Similarly, error concealment, streaming strategy or even user perception modeling have widely benefited from the recent learningoriented developments. However, learning-based algorithms often imply drastic changes to the way data are represented or consumed, meaning that the overall pipeline can be affected even though a subpart of it is optimized. In this paper, we review the recent major advances that have been proposed all across the transmission chain, and we discuss their potential impact and the research challenges that they raise

The contrast effect: QoE of mixed video-qualities at the same time

In desktop multi-party video-conferencing videostreams of participants are delivered in different qualities, but we know little about how such composition of the screen affects the quality of experience. Do the different videostreams serve as indirect quality references and the perceived video quality is thus dependent on other streams in the same session? How is the relation between the perceived qualities of each stream and the perceived quality of the overall session? To answer these questions we conducted a crowdsourcing study, in which we gathered over 5000 perceived quality ratings of overall sessions and individual streams. Our results show a contrast effect: high quality streams are rated better when more low quality streams are co-present, and vice versa. In turn, the quality p

Speech quality prediction for voice over Internet protocol networks

Merged with duplicate record 10026.1/878 on 03.01.2017 by CS (TIS). Merged with duplicate record 10026.1/1657 on 15.03.2017 by CS (TIS)This is a digitised version of a thesis that was deposited in the University Library. If you are the author please contact PEARL Admin ([email protected]) to discuss options.IP networks are on a steep slope of innovation that will make them the long-term carrier of all types of traffic, including voice. However, such networks are not designed to support real-time voice communication because their variable characteristics (e.g. due to delay, delay variation and packet loss) lead to a deterioration in voice quality. A major challenge in such networks is how to measure or predict voice quality accurately and efficiently for QoS monitoring and/or control purposes to ensure that technical and commercial requirements are met. Voice quality can be measured using either subjective or objective methods. Subjective measurement (e.g. MOS) is the benchmark for objective methods, but it is slow, time consuming and expensive. Objective measurement can be intrusive or non-intrusive. Intrusive methods (e.g. ITU PESQ) are more accurate, but normally are unsuitable for monitoring live traffic because of the need for a reference data and to utilise the network. This makes non-intrusive methods(e.g. ITU E-model) more attractive for monitoring voice quality from IP network impairments. However, current non-intrusive methods rely on subjective tests to derive model parameters and as a result are limited and do not meet new and emerging applications. The main goal of the project is to develop novel and efficient models for non-intrusive speech quality prediction to overcome the disadvantages of current subjective-based methods and to demonstrate their usefulness in new and emerging VoIP applications. The main contributions of the thesis are fourfold: (1) a detailed understanding of the relationships between voice quality, IP network impairments (e.g. packet loss, jitter and delay) and relevant parameters associated with speech (e.g. codec type, gender and language) is provided. An understanding of the perceptual effects of these key parameters on voice quality is important as it provides a basis for the development of non-intrusive voice quality prediction models. A fundamental investigation of the impact of the parameters on perceived voice quality was carried out using the latest ITU algorithm for perceptual evaluation of speech quality, PESQ, and by exploiting the ITU E-model to obtain an objective measure of voice quality. (2) a new methodology to predict voice quality non-intrusively was developed. The method exploits the intrusive algorithm, PESQ, and a combined PESQ/E-model structure to provide a perceptually accurate prediction of both listening and conversational voice quality non-intrusively. This avoids time-consuming subjective tests and so removes one of the major obstacles in the development of models for voice quality prediction. The method is generic and as such has wide applicability in multimedia applications. Efficient regression-based models and robust artificial neural network-based learning models were developed for predicting voice quality non-intrusively for VoIP applications. (3) three applications of the new models were investigated: voice quality monitoring/prediction for real Internet VoIP traces, perceived quality driven playout buffer optimization and perceived quality driven QoS control. The neural network and regression models were both used to predict voice quality for real Internet VoIP traces based on international links. A new adaptive playout buffer and a perceptual optimization playout buffer algorithms are presented. A QoS control scheme that combines the strengths of rate-adaptive and priority marking control schemes to provide a superior QoS control in terms of measured perceived voice quality is also provided. (4) a new methodology for Internet-based subjective speech quality measurement which allows rapid assessment of voice quality for VoIP applications is proposed and assessed using both objective and traditional MOS test methods