5,664 research outputs found
Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007
The tourism and hospitality industries have widely adopted information
technology (IT) to reduce costs, enhance operational efficiency, and most importantly to
improve service quality and customer experience. This article offers a comprehensive review of
articles that were published in 57 tourism and hospitality research journals from 2005 to 2007.
Grouping the findings into the categories of consumers, technologies, and suppliers, the article
sheds light on the evolution of IT applications in the tourism and hospitality industries. The
article demonstrates that IT is increasingly becoming critical for the competitive operations of
the tourism and hospitality organizations as well as for managing the distribution and
marketing of organizations on a global scale
IT integration, operations flexibility and performance: an empirical study
Purpose: This study examines the relationship between IT implementation and performance
with manufacturing flexibility based on a sample drawn from a set of manufacturing firms.
Design/methodology/approach: The relationships were analyzed using structural equations
modelling (SEM) using EQS 6.2 software. Previously, an explanatory factor analysis confirmed
one-dimensionality of the scales, Cronbachâs alpha was calculated to evaluate its internal
consistency and a confirmatory factor analysis was run to observe scalesâ validity.
Findings: This research proves a significant positive and direct effect of IT implementation on
operations performance with 4 out of 6 flexibility dimensions (Machine, Labour, Material
handling and Volume). Mix and Routing flexibility dimensions show no significant impact on
firm performance.
Research limitations/implications: It is necessary to be cautious when generalizing this
findings these findings, as service firms were not part of the sample even when statistical results
prove robustness suggesting that the findings are quite reliable. Some flexibility dimensions show
no significant impact in performance (Routing and Mix flexibility). This is consistent with the fact
that these flexibility dimensions act as variability absorbers within the manufacturing process.
Future research lines: Future studies can focus on determining further internal and
environmental factors that affect operations flexibility according to specific sector characteristics.
Originality/value: This research proves a significant positive and direct effect of IT
implementation on operations performance. Results show not only the links between IT
implementation and operations performance, but also the magnitude of every impact. The model
considers IT integration as the degree of alignment that existing technology resources in a firm
have with the business strategy, in terms of importance and support for this strategyPeer Reviewe
The Contribution of Commitment Value in Internet Commerce: An Empirical Investigation
Exploring what makes Internet customers satisfied is perhaps one of the most important challenges facing customer relationship managers in this decade. It is important because prior studies suggest that happy customers make repeat purchases and develop brand loyalty. However, there is not enough accumulated knowledge to understand specifically the determinants of customer satisfaction in Internet commerce. To more accurately understand the determinants that may enhance a customer\u27s satisfaction with their Internet shopping experience, this study looks at the customer\u27s commitment value and examines its relationships with the customer\u27s satisfaction. Commitment value is defined as a total value perception from a buyer and is composed of three components: sociopsychological, economic, and product values. The results from this study show that the sociopsychological value (i.e., shopping enjoyment and convenience in purchasing) and the product value (i.e., product quality) contribute significantly to the attainment of customer satisfaction. The economic value (i.e., reduction of time spent in Internet shopping), however, has no significant positive impact on customer satisfaction. Explanations are presented along with the implications
Modelling and testing consumer trust dimensions in e-commerce
Prior research has found trust to play a significant role in shaping purchase intentions of a consumer. However there has been limited research where consumer trust dimensions have been empirically defined and tested. In this paper we empirically test a path model such that Internet vendors would have adequate solutions to increase trust. The path model presented in this paper measures the three main dimensions of trust, i.e. competence, integrity, and benevolence. And assesses the influence of overall trust of consumers. The paper also analyses how various sources of trust, i.e. consumer characteristics, firm characteristic, website infrastructure and interactions with consumers, influence dimensions of trust. The model is tested using 365 valid responses. Findings suggest that consumers with high overall trust demonstrate a higher intention to purchase online
eCommerce Critical Success Factors for Chinese Enterprises: An Empirical Research on the Publishing Industry
Critical success factor of e-commerce (EC) adoption is an important issue for developing countries. This research discusses the assessment indicators and impact factors for EC success. Combining literature review and expert investigation, four assessment indicators and ten impact factors are identified to be important for Chinese publishing companies. To test the relationship between the assessment indicators and the impact factors, data are collected form the publishing industry in China. Data analysis result shows that factors such as âestablish EC strategy fitted in with companyâs characteristicâ, âshare information between systemsâ, and âmanage customer relationshipâ are critical factors for Chinese publishing companies. This research is not only valuable for EC theory, but also important for EC practice. The findings are useful to guide the EC initiatives in China
Consumer behaviour and order fulfilment in online retailing â a systematic review
This paper provides a systematic review of consumer behaviour and order fulfilment in online retailing. The objective of this review is threefold: first, to identify elements of orderâfulfilment operations that are relevant to online consumer behaviour (purchase, repurchase, product return); second, to understand the relationship between orderâfulfilment performance and consumer behaviour; and third, to inspire future research on developing consumer service strategies that takes account of these behavioural responses to orderâfulfilment performance outcomes. The paper is based on a systematic review of literature on online consumer behaviour and orderâfulfilment operations, mainly in the fields of marketing and operations, published in international peerâreviewed journals between 2000 and September 2015. This study indicates that the current literature on online consumer behaviour focuses mainly on the use of marketing tools to improve consumer service levels. Very little research has been conducted on the use of consumer service instruments to steer consumer behaviour or, consequently, to manage related orderâfulfilment activities better. The study culminates in a framework that encompasses elements of orderâfulfilment operations and their relationship to online consumer behaviour. This paper is the first comprehensive review of online consumer behaviour that takes aspects of orderâfulfilment operations into account from both marketing and operations perspectives
E-commerce ethics and its impact on buyer repurchase intentions and loyalty: an empirical study of small and medium Egyptian businesses
The theoretical understanding of e-commerce has received much attention over the years; however, relatively little focus has been directed towards e-commerce ethics, especially the SMEs B2B e-commerce aspect. Therefore, the purpose of this paper is to develop and empirically test a framework that explains the impact of SMEs B2B e-commerce ethics on buyer repurchase intentions and loyalty. Using SEM to analyse the data collected from a sample of SME e-commerce firms in Egypt, the results indicate that buyersâ perceptions of supplier ethics construct is composed of six dimensions (security, non-deception, fulfilment/reliability, service recovery, shared value, and communication) and strongly predictive of online buyer repurchase intentions and loyalty. Furthermore, our results also show that reliability/fulfilment and non-deception are the most effective relationship-building dimensions. In addition, relationship quality has a positive effect on buyer repurchase intentions and loyalty. The results offer important implications for B2B e-commerce and are likely to stimulate further research in the area of relationship marketing
The Influence of Social Networks on the Development of Recruitment Actions that Favor User Interface Design and Conversions in Mobile Applications Powered by Linked Data
This study analyzes the most important influence factors in the literature, which have the greatest influence on the conversions obtained in a mobile application powered by linked data. With the study of user interface design and a small user survey (nâ=â101,053), we studied the influence of social networks, advertising, and promotional and recruitment actions in conversions for mobile applications powered by linked data. The analysis of the usersâ behavior and their application in the design of the actions to promote and capture constitutes an important part of the current theories of digital marketing. However, this study shows that its results may be contradictory and depend on other factors and circumstances when mobile applications powered by linked data are considered. The predictive value, reached by the developed model, may be useful for professionals and researchers in the field of digital marketing and the user interface design in mobile applications powered by linked data
The Impact of Online Reviews on the Information Flows and Outcomes of Marketing Systems
Online reviews are changing the way that consumers shop and ïŹrms respond to consumer feedback. Viewed more broadly, online reviews are a type of information ïŹow altering the functioning of marketing systems at the micro, meso, and macro levels. A systematic review of the past two decades of research shows great attention to the impact of online reviews on information ïŹows, as well as the nuances of micro-and meso-level efïŹciency outcomes. However, there is scant consideration for the effectiveness related outcomes of online reviews (such as customer well-being, distributive justice, and externalities). Through a macromarketing lens, online reviews are an information ïŹow with the potential to change well-being outcomes for all stake-holders, rather than just a tool to be exploited by ïŹrms or consumers. A theoretical framework and a series of questions are presented for future research on how online reviews and more generally information ïŹows between actors may impact the efïŹciency and effectiveness of a marketing system
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