An SLA-driven framework for dynamic multimedia content delivery federations

Recently, the Internet has become a popular platform for the delivery of multimedia content. However, its best effort delivery approach is ill-suited to guarantee the stringent Quality of Service (QoS) requirements of many existing multimedia services, which results in a significant reduction of the Quality of Experience. This paper presents a solution to these problems, in the form of a framework for dynamically setting up federations between the stakeholders involved in the content delivery chain. More specifically, the framework provides an automated mechanism to set up end-to-end delivery paths from the content provider to the access Internet Service Providers (ISPs), which act as its direct customers and represent a group of end-users. Driven by Service Level Agreements (SLAs), QoS contracts are automatically negotiated between the content provider, the access ISPs, and the intermediary network domains along the delivery paths. These contracts capture the delivered QoS and resource reservation costs, which are subsequently used in the price negotiations between content provider and access ISPs. Additionally, it supports the inclusion of cloud providers within the federations, supporting on-the-fly allocation of computational and storage resources. This allows the automatic deployment and configuration of proxy caches along the delivery paths, which potentially reduce delivery costs and increase delivered quality

FedRR: a federated resource reservation algorithm for multimedia services

The Internet is rapidly evolving towards a multimedia service delivery platform. However, existing Internet-based content delivery approaches have several disadvantages, such as the lack of Quality of Service (QoS) guarantees. Future Internet research has presented several promising ideas to solve the issues related to the current Internet, such as federations across network domains and end-to-end QoS reservations. This paper presents an architecture for the delivery of multimedia content across the Internet, based on these novel principles. It facilitates the collaboration between the stakeholders involved in the content delivery process, allowing them to set up loosely-coupled federations. More specifically, the Federated Resource Reservation (FedRR) algorithm is proposed. It identifies suitable federation partners, selects end-to-end paths between content providers and their customers, and optimally configures intermediary network and infrastructure resources in order to satisfy the requested QoS requirements and minimize delivery costs

End-to-end resource management for federated delivery of multimedia services

Recently, the Internet has become a popular platform for the delivery of multimedia content. Currently, multimedia services are either offered by Over-the-top (OTT) providers or by access ISPs over a managed IP network. As OTT providers offer their content across the best-effort Internet, they cannot offer any Quality of Service (QoS) guarantees to their users. On the other hand, users of managed multimedia services are limited to the relatively small selection of content offered by their own ISP. This article presents a framework that combines the advantages of both existing approaches, by dynamically setting up federations between the stakeholders involved in the content delivery process. Specifically, the framework provides an automated mechanism to set up end-to-end federations for QoS-aware delivery of multimedia content across the Internet. QoS contracts are automatically negotiated between the content provider, its customers, and the intermediary network domains. Additionally, a federated resource reservation algorithm is presented, which allows the framework to identify the optimal set of stakeholders and resources to include within a federation. Its goal is to minimize delivery costs for the content provider, while satisfying customer QoS requirements. Moreover, the presented framework allows intermediary storage sites to be included in these federations, supporting on-the-fly deployment of content caches along the delivery paths. The algorithm was thoroughly evaluated in order to validate our approach and assess the merits of including intermediary storage sites. The results clearly show the benefits of our method, with delivery cost reductions of up to 80 % in the evaluated scenario

Establishing and Monitoring SLAs in complex Service Based Systems

In modern service economies, service provisioning needs to be regulated by complex SLA hierarchies among providers of heterogeneous services, defined at the business, software, and infrastructure layers. Starting from the SLA Management framework defined in the SLA@SOI EU FP7 Integrated Project, we focus on the relationship between establishment and monitoring of such SLAs, showing how the two processes become tightly interleaved in order to provide meaningful mechanisms for SLA management. We first describe the process for SLA establishment adopted within the framework; then, we propose an architecture for monitoring established SLAs, which satisfies the two main requirements introduced by SLA establishment: the availability of historical data for evaluating SLA offers and the assessment of the capability to monitor the terms in a SLA offer

End-to-end QoS architecture for 4G scenarios

This paper describes the QoS architecture and the corresponding QoS signalling protocols to be developed inside the IST project Daidalos. We address the main results achieved in terms of the definition of the QoS components and its interfaces, the description of the application and network services, definition of the signalling scenarios for the integration of the QoS signalling with the application signalling and with mobility approaches, and specification of the intra- and inter- domain QoS control approaches. We also describe the QoS management of the system, through the Policy–based Management System, and a Real-time Network Monitoring system able to aid in admission control with the results of active and passive measurements. All the elements, interfaces and functionalities take into account multicast services and inherent broadcast networks

Managing Service Dependencies in Service Compositions

In the Internet of Services (IoS) providers and consumers of services engage in business interactions on service marketplaces. Provisioning and consumption of services are regulated by service level agreements (SLA), which are negotiated between providers and consumers. Trading composite services requires the providers to manage the SLAs that are negotiated with the providers of atomic services and the consumers of the composition. The management of SLAs involves the negotiation and renegotiation of SLAs as well as their monitoring during service provisioning. The complexity of this task arises due to the fact that dependencies exist between the different services in a composition. Dependencies between services occur because the complex task of a composition is distributed between atomic services. Thus, the successful provisioning of the composite service depends on its atomic building blocks. At the same time, atomic services depend on other atomic services, e.g. because of data or resource requirements, or time relationships. These dependencies need to be considered for the management of composite service SLAs. This thesis aims at developing a management approach for dependencies between services in service compositions to support SLA management. Information about service dependencies is not explicitly available. Instead it is implicitly contained in the workflow description of a composite service, the negotiated SLAs of the composite service, and as application domain knowledge of experts, which makes the handling of this information more complex. Thus, the dependency management approach needs to capture this dependency information in an explicit way. The dependency information is then used to support SLA management in three ways. First of all dependency information is used during SLA negotiation the to ensure that the different SLAs enable the successful collaboration of the services to achieve the composite service goal. Secondly, during SLA renegotiation dependency information is used to determine which effects the renegotiation has on other SLAs. Finally, dependency information is used during SLA monitoring to determine the effects of detected violations on other services. Based on a literature study and two use cases from the logistics and healthcare domains different types of dependencies were analyzed and classified. The results from this analysis were used as a basis for the development of an approach to analyze and represent dependency information according to the different dependency properties. Furthermore, a lifecycle and architecture for managing dependency information was developed. In an iterative approach the different artifacts were implemented, tested based on two use cases, and refined according to the test results Finally, the prototype was evaluated with regard to detailed test cases and performance measurements were executed. The resulting dependency management approach has four main contributions. Firstly, it represents a holistic approach for managing service dependencies with regard to composite SLA management. It extends existing work by supporting the handling of dependencies between atomic services as well as atomic and composite services at design time and during service provisioning. Secondly, a semi-automatic approach to capturing dependency information is provided. It helps to achieve a higher degree of automation as compared to other approaches. Thirdly, a metamodel for representing dependency information for SLA management is shown. Dependency information is kept separately from SLA information to achieve a better separation of concerns. This facilitates the utilization of the dependency management functionality with different SLA management approaches. Fourthly, a dependency management architecture is presented. The design of the architecture ensures that the components can be integrated with different SLA management approaches. The test case based evaluation of the dependency management approach showed its feasibility and correct functioning in two different application domains. Furthermore, the performance evaluation showed that the automated dependency management tasks are executed within the range of milliseconds for both use cases. The dependency management approach is suited to support the different SLA management tasks. It supports the work of composite service providers by facilitating the SLA management of complex service compositions

A Centralized Model for Establishing End-to-End Communication Services via Management Agents

This paper presents a centralized approach for establishing end-to-end communication services via management agents. The main proposal is the modular architecture of the third-party based Service Establishment Agent (SEA). The SEA manages inter-provider service negotiation process with per-domain management agents through an appropriate signaling agent. It also receives and interprets end-toend service requests, selects inter-domain paths, performs mapping of service classes among domains on the path, and evaluates conformance of the offered service level with the required one. It allows implementation of different algorithms for the aforementioned functions as well as their selection and combination according to the predefined management policies. Simulation results show that the proposed model significantly outperforms the distributed model in terms of service negotiation times. In the prototype development process, a policy-based solution for mapping of service classes was implemented. The performance evaluation shows that processing requirements for handling multiple service requests are modest, while benefit of the SEA approach is the lack of need to build long-term consensus among providers about technical choices for achieving network interconnection. The SEA architecture is completely independent of the quality of service mechanisms available in particular domains.</p

Enabling service-level agreement renegotiation through extending WS-Agreement specification

WS-Agreement is a language and protocol designed for creating service-level agreements (SLAs) based on initial offers, and for monitoring those offers at runtime. The definition of WS-Agreement protocol is very general and does not contemplate the possibility of changing an agreement at runtime. This paper presents extensions of the WS-Agreement specification to support the dynamic nature of SLAs by allowing the possibility of SLA renegotiation at runtime. The extended WS-Agreement specification has been implemented and tested. Within this implementation, the concept of renegotiation is demonstrated through the ability to create more than one SLA at runtime. An evaluation is conducted to examine the profits a service provider may gain through renegotiation, as well the savings resulting from rescuing the SLA from violations as a consequence of avoiding paying penalties. The results show that making the SLA terms adaptable and changeable is a viable mechanism that provides flexibility to the service provider and service consumer