Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective

Social networks can be a vital mechanism for users to adapt to changes induced by new IT systems in organizations. However, we do not adequately understand the effect of social networks on post-adoption IT use. Drawing on coping theory and the social network literature, we develop a cognitive-affective-behavioral classification of user adaptation and identify seeking-network closure and giving-network closure as key network characteristics pertinent to post-adoption IT use. Thereafter, we establish a theoretical link from seeking-network closure and giving-network closure to post-adoption IT use through the underlying mechanisms of user adaptation. We operationalize the research model using a field survey of a newly implemented electronic medical record system in a hospital in Northeast China, where we collected network data and objective system logs of 104 doctors. We found that seeking-network closure was positively associated with cognitive adaptation but negatively associated with affective adaptation and behavioral adaptation, whereas giving-network closure was negatively associated with cognitive adaptation but positively associated with affective adaptation and behavioral adaptation. Moreover, cognitive adaptation and affective adaptation were determinants of post-adoption IT use, but behavioral adaptation was not. We discuss our study’s theoretical and practical contributions

Affective Adaptation of Social Norms in Workplace Design

Open-plan offices are common in today's organisations. These types of workplaces require people to share a common space, where violation of (implicitly or explicitly stated) social norms can cause instances of incivility. If nothing is done to avoid these situations, bad feeling can lead to diminished productivity and cooperation, and, in the long-term, to more serious problems, such as conflict and aggression. A critical review of literature shows the effects of workplace incivility and the need for an internal reparation mechanism. Inspired by convergence of pervasive, adaptive and affective computing, we have designed and developed a self-regulatory platform for successful collective action, based on participatory adaptation and fair information practises, which we called MACS. MACS addresses the problem of incivility and aims at improving the Quality of Experience in shared workplaces. This thesis presents all studies that led to the development of MACS. Through the analysis of an online questionnaire we gathered information about incivility in shared workplaces, how people deal with those situations, and awareness about uncivil self-behaviours. We concluded the main issue while sharing a workplace is noise, and most people will try to change their own behaviour, rather than confronting the person being uncivil. MACS's avatar-based interface was developed with the purpose of heightening self-awareness and cueing the appropriate social norms, while providing a good User Experience (UX). Avatars created to people's image, rather than photos, were used, to keep MACS's tone light and relatively unintrusive, while still creating self-awareness. MACS's final version went through UX testing, where 6 people were filmed while performing tasks in MACS. The intended work-flow and user interfaces to support the smooth passage of the work-flow have been validated by the UX user testing. There is some preliminary evidence suggesting apology will elicit empathic responses in MACS. Finally, this thesis proposes guidelines for workplace design, which are founded on participatory creation and change of social norms, and ways to make sure they are enforced. In this sense, MACS can also be seen as a prototypical example of a socio-technical system being used as platform for successful collective action.Open Acces

Personality-based affective adaptation methods for intelligent systems

In this article, we propose using personality assessment as a way to adapt affective intelligent systems. This psychologically-grounded mechanism will divide users into groups that differ in their reactions to affective stimuli for which the behaviour of the system can be adjusted. In order to verify the hypotheses, we conducted an experiment on 206 people, which consisted of two proof-of-concept demonstrations: a “classical” stimuli presentation part, and affective games that provide a rich and controllable environment for complex emotional stimuli. Several significant links between personality traits and the psychophysiological signals (electrocardiogram (ECG), galvanic skin response (GSR)), which were gathered while using the BITalino (r)evolution kit platform, as well as between personality traits and reactions to complex stimulus environment, are promising results that indicate the potential of the proposed adaptation mechanism

How Long Can Cultural Events Elevate Group Identity Salience? The Mediating Role of Affective Adaptation

Cultural events have been found to make one’s group identity temporarily more salient. How long such an elevated sense of identity can endure remains, however, an empirical question. Building upon the model of affective adaptation, we propose that the elevated sense of group identity may decrease quickly during a culturally important event, and this process is mediated by the decline of positive emotions during the event. Consistent with this prediction, a diary study (Study 1) with a Chinese sample observed that Chinese identity was very salient at the beginning of the 2008 Beijing Olympics and then was gradually neutralized during the event. Moreover, the dissipation of positive emotions during the event mediated temporal change of the salience of Chinese identity. An experiment (Study 2) further showed that positive emotions during national-identity-related events could create the initial elevation and subsequent decline of the salience of the group identity

Does happiness adapt? : a longitudinal study of disability with implications for economists and judges

This paper is an empirical study of partial hedonic adaptation. It provides longitudinal evidence that people who become disabled go on to exhibit considerable recovery in mental well-being. In fixed-effects equations we estimate the degree of hedonic adaptation at — depending on the severity of the disability — approximately 30% to 50%. Our calculations should be viewed as illustrative; more research, on other data sets, is needed. Nevertheless, we discuss potential implications of our results for economists and the courts

Arousal regulation and affective adaptation to human responsiveness by a robot that explores and learns a novel environment

Copyright © 2014 Hiolle, Lewis and Cañamero. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.In the context of our work in developmental robotics regarding robot-human caregiver interactions, in this paper we investigate how a "baby" robot that explores and learns novel environments can adapt its affective regulatory behavior of soliciting help from a "caregiver" to the preferences shown by the caregiver in terms of varying responsiveness. We build on two strands of previous work that assessed independently (a) the differences between two "idealized" robot profiles-a "needy" and an "independent" robot-in terms of their use of a caregiver as a means to regulate the "stress" (arousal) produced by the exploration and learning of a novel environment, and (b) the effects on the robot behaviors of two caregiving profiles varying in their responsiveness-"responsive" and "non-responsive"-to the regulatory requests of the robot. Going beyond previous work, in this paper we (a) assess the effects that the varying regulatory behavior of the two robot profiles has on the exploratory and learning patterns of the robots; (b) bring together the two strands previously investigated in isolation and take a step further by endowing the robot with the capability to adapt its regulatory behavior along the "needy" and "independent" axis as a function of the varying responsiveness of the caregiver; and (c) analyze the effects that the varying regulatory behavior has on the exploratory and learning patterns of the adaptive robot.Peer reviewe

The Motor Action Mood Induction Procedure Affects the Detection of Facial Emotions

Fantoni and Gerbino (2014) showed that subtle postural shifts associated with reaching can have a strong hedonic impact and affect the actor's global experience. Using a novel Motor Action Mood Induction Procedure (MAMIP), they adapted participants to comfortable/uncomfortable visually-guided reaches and obtained consistent mood-congruency effects in the identification of facial emotions: a face perceived as neutral in a baseline condition appeared slightly happy after comfortable actions and slightly angry after uncomfortable actions. Here, using a detection task, we showed that moodcongruent effects following MAMIP included sensitivity changes, indicating that action affected perception, rather than simply biasing participant’s responses. Such results suggest that models of perceived facial emotions should include action-induced mood as a predictor and support strong links between body feelings and valence of the social environment

Affective adaptation = effective transformation? Shifting the politics of climate change adaptation and transformation from the status quo

Alarming rates of environmental change have catalyzed scholars to call for fundamental transformations in social-political and economic relations. Yet cautionary tales about how power and politics are constitutive of these efforts fill the literature. We show how a relational framing of adaptation and transformation demands a political, cross-scalar, and socionatural analysis to probe the affects and effects of climate change and better grasp how transformative change unfolds. We bring affect theory into conversation with the literature on adaptation politics, socio-environmental transformations, subjectivity, and our empirical work to frame our analysis around three under investigated aspects of transformation: (i) the uncertain and unpredictable relations that constitute socionatures; (ii) other ways of knowing; and (iii) the affective and emotional relations that form a basis for action. Affective adaptation represents a different ontological take on transformation by reframing the socionatural, normative and ethical aspects as relational, uncertain, and performative. This directs analytical attention to processes rather than outcomes. The emphasis on the encounter between bodies in affect theory points to the need for experiential and embodied ways of knowing climate to effect transformative change. Effective transformation requires recognizing uncertainty and unpredictability as part of transformative processes. This is not because all outcomes are acceptable, but rather because uncertainty and unpredictability are elements which help generate affects (action) and emotional commitment to shared human and more than human relations in action, projects, and policies. This article is categorized under: Vulnerability and Adaptation to Climate Change > Values-Based Approach to Vulnerability and Adaptatio

Norms of Cultivation

In this paper I identify a new group of aesthetic norms, which I call norms of cultivation. Judgments of taste are often accompanied by forecasts or expectations about future aesthetic satisfaction. When we find something beautiful, we expect to find it beautiful in the future. Forecasting is at play in all sorts of aesthetically motivated behavior. Yet psychologists have observed an unreliability in such forecasts. As a result of forecasting error, what we take as our taste can be an unreliable guide in our aesthetic lives. Compensating for the unreliability of taste are norms of cultivation, implicit rules for engaging objects, such as avoiding overexposure to favored objects or exposure under unfavorable conditions. Norms of cultivation help to regularize aesthetic experience, mitigating unreliability in forecasts, and fostering the ongoing stability and coherence of taste